RingQ Blog
News, guides, and insights from the RingQ team.
Upcoming Webinar: RingQ 9.1 Release Webinar — US/Canada (Aug 11) — Tue, Aug 11 · 10:00 AM EST
RegisterNews, guides, and insights from the RingQ team.
Deploy RingQ in approximately 15–20 minutes with the new container-based installation architecture.
Today we celebrate the brave souls who spend their days fixing problems caused by people who swear, "I didn't change anything."
RingQ 9.1 brings enhanced platform stability, a smoother admin experience, and smarter troubleshooting. Join our live release webinar and register for the APAC or US/Canada session that fits your schedule.
RingQ 9.1 is here, bringing broad stability fixes, a simplified user experience, and the new RingQ Secure Tunnel for encrypted, single-port device connections. Administrators also get a unified Troubleshooting suite, including Call Debug, Port Scanner, and Call Flow visualization, plus new SIP toll fraud protection. Update today to get more from RingQ.
Show moreRingQ Desktop Apps are now live on Windows and Mac, turning your computer into a full communication hub — no physical handset needed. Make crystal-clear calls, manage digital messaging channels in one unified interface, and stay tuned for the upcoming RingQ Meet video conferencing integration. Download now from your app store.
RingQ now supports 20 languages across Web, Desktop, and Mobile — reaching more than 5 billion people worldwide with a fully localized experience on every platform.
Version 8.7.62 introduces a range of enhancements across reporting, call management, security, integrations, performance, and user experience.
Your phone system shouldn’t be a black box. Whether you’re building a custom CRM integration, automating your contact center workflows, or developing a bespoke application for your team, RingQ’s REST API gives developers direct, programmatic access to the call controls that power your business commu
One of the frustrations of running a Tier 1 MPLS SIP trunk is the middleware problem. Your carrier delivers a premium, private-network connection, and then somewhere between their handoff and your PBX, you’re stuck deploying additional hardware — session border controllers, protocol translators, med
Not every customer is on WhatsApp. In a lot of the markets we work with — Southeast Asia, the Middle East, parts of Eastern Europe — Telegram isn’t a backup app. It’s the main one. People use it for everything: chatting with friends, running business groups, making voice calls. It’s just how they co
Version 8.7.62 (Build 65040126) is a landmark release for RingQ — delivering new messaging channels, smart queue controls, PBX migration tooling, desktop app connectors, enhanced backup management, and deep integrations with Microsoft Teams and Zoho Desk. This document covers all new features and en
Chances are you’ve seen “Spam Risk” flash across your phone screen before you even thought about answering. That warning — and the entire system behind it — exists largely because of a framework called STIR/SHAKEN .
Every day, potential customers land on your website, look around, and leave.
Staying ahead isn’t just about having the right tools—it’s about understanding how voice and routing strategies are evolving in real-world environments.
We’re excited to announce that RingQ now supports two of the world’s leading SMS providers: Telnyx and Twilio. You can connect either provider in your RingQ platform and start sending and receiving SMS messages directly alongside all your existing digital channels — no separate tools, no context-swi
Businesses no longer get to choose where their customers reach out. Today, RingQ takes a major step forward by adding native Telegram and LINE integrations — bringing the total number of supported messaging channels to six, all manageable from a single, unified workspace.
When a customer calls your business, the first voice they hear sets the tone for everything that follows. For decades, that voice belonged to a traditional IVR — and frankly, it wasn’t winning anyone over.
We’ll be attending the upcoming Channel Partners Conference & Expo, taking place April 13–16 at the iconic The Venetian Resort in Las Vegas.
Every minute of an agent’s time is valuable. Understanding how time is spent between calls is just as important as tracking talk time. This is where wrap-up codes come into play. They are an essential tool for businesses that want better visibility, efficiency, and accountability in their outbound a
Private-cloud UCaaS for Service Providers, MSPs, and Resellers.
Customers don’t just call anymore — they message, chat, and reach out wherever it’s most convenient for them. The latest RingQ update brings smarter omnichannel communication, deeper integrations, and better real-time visibility, all designed to help teams respond faster and partners sell more confi
Having the right information at the right time can make the difference between smooth operations and costly inefficiencies. This is where a wallboard application becomes an essential tool for contact centres, customer service teams, and communications-driven organisations. A wallboard provides a vis
ITEXPO is the annual meeting point in South Florida where thousands of influential technology buyers and resellers meet face-to-face with the manufacturers, solution providers, and partners they need to run their businesses more efficiently and effectively.
Partnership follows successful interop testing between Snom IP phones and RingQ Cloud PBX, enabling effortless configuration.
Have questions — or want a live walkthrough? Our team is ready to help .
As the year comes to an end, we’d like to thank our customers, partners, resellers, and the entire RingQ team for being part of our journey.
Reliability isn’t a “nice to have.” It’s the baseline. If calls are delayed, notifications don’t arrive, or mobile apps drain batteries, customers notice — and they don’t stick around.
RingQ has done it—and we couldn’t be more thrilled to share the news! Business Honor has officially named RingQ the Best Cloud Communications Platform , recognizing the platform’s outstanding innovation, reliability, and customer-centric design. This award highlights what thousands of businesses alr
The latest version of RingQ ensures that all new deployments run on Debian 12 (“Bookworm”).
Efficient customer outreach is critical. A predictive dialer is a powerful tool that automates outbound calling, improves agent productivity, and enhances customer engagement. But how does it actually work, and what features should businesses look for?
We are thrilled to announce that RingQ has been awarded the prestigious Certificate of Excellence by Business Honor , recognizing our commitment to innovation, performance, and the continuous empowerment of enterprise-level communication.
Multi-Tenant UCaaS for Service Providers, MSPs, and Resellers deployable via AWS Marketplace.
Successful interoperability testing enables Telnyx to be seamlessly selected as a SIP trunk provider within RingQ’s Cloud CX platform.
Robocalls and caller ID spoofing have been persistent challenges for communication service providers (CSPs) and their customers. To combat this, the STIR/SHAKEN framework has become a critical industry standard in North America, and CSPs must ensure correct implementation to maintain compliance ,
HOUSTON, TEXAS – November 4, 2025 — RingQ , a customer-centric Cloud CX communications platform, announces the launch of its multi-tenant Cloud PBX, now available for seamless deployment via ISO on DigitalOcean .
Customer expectations have evolved — they want instant answers, smooth interactions, and personalized experiences. For businesses, that means relying on outdated call menus or long wait times is no longer an option. This is where RingQ’s AI-powered IVR makes all the difference — combining advanced a
RingQ Multi-Tenant UCaaS Now Available for Scalable, Cloud-Native Deployment — Designed for Service Providers, MSPs, and Resellers
We’re exhibiting at CVx 2025, taking place November 3–5, 2025, at the Renaissance Hotel & Spa in Glendale, Arizona!
When it comes to online threats, it’s not if someone will try to attack — it’s when.
A new version of RingQ is available for download and it’s packed full of enhancements that not only make the solution more secure with new and improved anti-hacking mechanisms, it’s also more performant with more automations and comes with an improved UI for user-friendliness.
Customer journeys have never been more complex. A single purchase might start with a social media post, continue through a website visit, shift into a live chat conversation, and end with an in-store pickup. Businesses that treat each interaction as isolated risk creating a fragmented experience tha
We’re thrilled to announce that RingQ will be exhibiting at GITEX Global 2025 from 13–17 October 2025 at the Dubai World Trade Centre.
For IT providers, MSPs, and telecom consultants, VoIP has been and still is one of the fastest-growing opportunities in the communications space. Businesses of all sizes are moving away from traditional phone systems and embracing cloud-based solutions that offer flexibility, cost savings, and scala
RingQ is exhibiting at UC EXPO London, taking place on 1–2 October 2025 at ExCeL London. This is one of the UK’s leading events for unified communications and workplace collaboration, and we can’t wait to be part of it.
RingQ empowers businesses to deliver faster, smarter, and more personalized customer interactions through one unified platform.
Channel partners need more than just a platform—they need a trusted partner who makes it easy to deliver reliable, secure, and scalable solutions to customers. That’s where RingQ comes in.
Whether you’re running a small startup, a growing mid-sized company, or a large enterprise, your phone system is a critical part of how you serve customers, collaborate internally, and close deals. One of the big decisions businesses face when choosing a cloud-based phone system (PBX – Private Branc
RingQ is honored for improving customer service technology and improving the customer experience
Contact center teams today face growing pressure to connect with more prospects, leads and customers faster — without sacrificing the quality of interactions. Enter the new RingQ Dialer, now fully integrated with Salesforce, designed to supercharge your outreach and streamline your workflows.
It’s that simple—and it makes a huge difference in how you manage your business communications.
Are you attending the Channel Partners Conference & Expo in Las Vegas from March 24-27, 2025? Don’t miss the opportunity to visit the RingQ booth #1163 conveniently located opposite the central bar!
Save time, boost productivity, and enhance customer service with the new Salesforce CTI Dialer for RingQ.
In the rapidly evolving sector of call centers , one thing will make your business differentiate from the rest in providing stellar customer service experience: RingQ AI. Unlike any other AI agent , RingQ AI has set a new standard by being the most human-like AI agent available. But what makes it
RingQ Earns ISO 27001:2022 Certification, Ensuring Enhanced Security for Cloud PBX Services.
Businesses need reliable communication systems. All elements of your business rely on being able to effectively communicate; whether it’s accounting to follow up pending invoices, marketing to send campaigns, sales to follow up leads or operations to contact vendors. Communication is key. Therefore,
Autotask and RingQ users can now easily integrate the two solutions.
AI Provider Requirements
New RingQ solution brings agility, efficiency, and scalability to customer centric businesses across the United States.
Cloud PBX (Private Branch Exchange) systems offer a range of features that help streamline communication, enhance productivity and boost customer service.
The process of choosing your business communications system can be tiresome, time-consuming and extremely overwhelming and stressful. With so many options available in the market you can easily forget what it is you first set out to find.
No two businesses are the same. That said, why should it be expected that they need the same VoIP solution to meet their different needs? By choosing to use custom VoIP solutions businesses are offered tailored communication systems designed to meet their specific needs and requirements.
Determining the “best” VoIP service depends on individual needs, preferences, and the specific business requirements. Several VoIP services are consistently praised for their features, reliability, and customer support.
Having a wallboard in your call center is vital for agents to stay on top of their game and ensure they’re meeting the SLA times. Call Center wallboards are typically displayed on a monitor within your call center and from there agents and supervisors can see how many calls are in the queue, how man
Never miss a call and work-on-the-go with RingQ’s softphones for iOS, Android and web. The softphones are included in RingQ at no extra cost! The RingQ softphone is unlike any other softphone in the market – read on to find out why.
The short answer to whether your small business needs a cloud PBX? Yes, it does. As a small business you’re more conscious on how much money you spend than let’s say a large enterprise is. That’s your hard-earned cash and you need to make sure you’re getting every penny’s worth. So why consider swit