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RingQ Customer Centric Communications

Softphone

RingQ Softphone: A Browser-Based Dialer

No download, no install. RingQ Softphone is a WebRTC-powered dialer that runs in any browser — giving your agents full call control, queue management, wrap-up codes, and BLF presence from a single tab.

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RingQ Chameleon, assigning softphone layouts to people

A Full Call Center Tool in Any Browser

RingQ Softphone is more than a dialpad in a browser — it's a complete agent workspace with queue management, wrap-up codes, and real-time presence, all without requiring a single download.

  • No Download Required

    Run entirely in the browser using WebRTC — no plugins, no installs, no IT deployment required.

  • Full Call Control

    Make, receive, transfer, hold, and park calls from any browser on any computer.

  • Queue Management

    Log in and out of queues, view live queue stats, and manage your availability directly from the softphone.

  • Wrap-Up Codes

    Categorize calls with wrap-up codes after each interaction — keeping your reporting accurate and your agents organized.

  • BLF Presence

    See live colleague availability and click to call or transfer — all from inside the softphone interface.

  • Works Anywhere

    Use any modern browser on Windows, Mac, Chromebook, or Linux — the softphone follows the user, not the device.

  1. 01Browser-Based

    A Complete Dialer with Zero Installation

    RingQ Softphone uses WebRTC to deliver HD-quality voice calls directly in the browser. Open a tab, log in, and your agents are ready to take calls — no downloads, no driver conflicts, no IT involvement.

  2. 02Call Center Ready

    Queue Management and Wrap-Up Codes Built In

    The softphone isn't just a dialer — it's a full call center tool. Agents can log in and out of queues, monitor live wait times, apply wrap-up codes after calls, and use BLF to check colleague availability, all from the same browser window.

    Call Center Management
  3. 03Supervision

    Wallboard and Real-Time Stats at a Glance

    Supervisors can open the wallboard alongside the softphone to monitor team performance in real time. KPIs, queue depths, and agent statuses are all visible without leaving the browser — perfect for hybrid or remote teams.

    Wallboard
    RingQ wallboard with live queue and agent counters

Why Switch to a RingQ Cloud CX?

RingQ Cloud CX gives your team the tools to handle more calls, connect faster, and deliver better customer experiences — without wasting a second.