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New Feature
Improvement
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v9.1.11.6507242627 July 2026
New Features
- Conference call ringback audio
- Chat notification sounds when a new message arrives
- Toggle to enable/disable notification sounds
- Browser notification sound on new message
- Browser tab title flashes "New Message Received"
- Auto mark-as-read and tab title reset on tab click
- Chat transcript included in resolution email
- Chat file attachments
- Real-time Chat Settings editing (no reload required)
- Chat widget image upload
- Resizable chat widget icon and button
- Custom chat widget icon color
- Custom chat widget header text
- Custom chat widget subtitle text
- Custom chat widget header color
- Custom chat widget greeting message
- Personalized client response with {name} variable
- Editable floating questions with emoji support
- Auto-open chat widget on page load
- Toggle for chat widget online status indicator
- Toggle for chat widget "Powered by" label
- Toggle to enable/disable Call Flow Report
- Stop and Download buttons in Call Debug banner
- Call Debug feature in Global Settings
- Troubleshooting section in Global Settings
- Capture status banner with Stop button
- Five-minute maximum capture duration
- Outbound Rule details in Previous Calls
- Web App Auto Logout for inactive users
- Edit SIP Trunk entries in config.acl
- Delete SIP Trunk entries from config.acl
- SSL, Ports, and Call API options in Single Tenant Global Settings
- Storage Management
- Archive option in Storage Management
- Audit Logs under Global Settings
- Download and export Audit Logs
- Tunnel configuration in Global Settings
- Multi-Tenant Tunnel support
- Tunnel configuration in pbx-setup.sh
- Internal and external port scanning
- Scan all configured ports in one operation
- Additional port option for internal/external scanning
- Plain-text download of port scan results
- SSL certificate auto-renewal date
- RingQ AI Custom Models for AI Transcribe (Tiny, Base, Small, Medium, Vosk)
- ChatGPT and Gemini API key configuration
- Custom CRM integration in Global Settings
- Google Address Book integration
Improvements
- Improved conference call dialer UI
- Updated offline conversation resolved message text
- Improved text alignment in Troubleshooting section
- Real-time status in Capture banner
- Real-time status in Call Debug banner
- Initial Call Landing stability improvements (in progress)
- Improved Troubleshooting interface navigation
- Improved Call Debug interface layout
- Improved visibility of Capture status banner
- Improved Auxcode function in Web App Dialer
- Improved Main Tenant Global Settings layout and navigation
- Renamed General Settings to Global Settings
- Removed Audit Logs and Storage Management from Sub-Tenant menu
- Improved Phone Template management under Global Parameters
- Improved extension import during migration
- Separated manual email entry from user search in Scheduled Reports
- Removed report-type validation blocking Scheduled Report save
- Cleaner Version Updates interface; removed Sandbox/Alpha dropdowns, added version to header
- Improved Feature Updates interface
- Extension 6010 status changed to Reference
- Single-line layout below Access Code Request on login page
- Optimized page loading performance
Bug Fixes
- Ringback audio not playing during conference calls
- Conference calls connected to external numbers
- Notifications not appearing while the app is open
- Clients could be taken when an owner error was displayed
- Take Client pop-up timing after first message
- Take Client pop-up not appearing from push notifications
- Spacing issues in AI-generated conversations
- Duplicate records when adding Chat Settings entries
- Script-based chat conversation flow and stability issues
- Wrap-Up popup missing contact information
- Call Landing not displaying contact popup for incoming calls
- Declined transfer calls causing unexpected call behavior
- Dialer name display issue
- Web App Dialer stuck loading during active calls
- Queue scripts not displaying or updating between queues
- Issue when exiting SIP Trunk Advanced Settings
- Security feature stability issue
- Storage Management and Audit Logs missing from Global Settings
- Tunnel backend connection reliability issues
- Additional Tunnel stability issues
- Duplicate records when adding or updating IP Phone Templates
- Custom phone templates during extension auto-provisioning
- Unable to create new phone templates
- Migration import and download process errors
- Cache handling issue during updates
- Inaccurate information displayed in information button
v8.7.62.6504282628 April 2026
New Features
- LINE chat channel
- Telegram chat channel
- SMS via Twilio & Telnyx
- Sound notifications in Chat with background support
- Telegram configuration in SIP Trunk
- Campaign Priority: Customer First / Agent First
- Voicemail Detection in Auto Dialer
- Contact UI in Auto Dialer
- Broadcast Dialer Agent First mode
- TLS support for Transfer Protocol in SIP Trunk Advanced Settings
- SIP Profile option in SIP Trunk Generic configuration
- SIP Profile in Global Settings
- Auth Username field in SIP Trunk
- Profile UDP with Enable/Disable toggle for TLS
- Protection to prevent deletion of Internal and External Profiles
- AI Agent and voicemail transcription
- Call Activity Tracking for Outbound Rules
- Gateway in DID Trunk
- Direct Dialer SIP UID in IVR
- Call Status Action Button
- Inbound call recordings in Call Logs Report
- Email Template Banner and Footer
- White-Label SMTP
- SMTP Configuration UI
Improvements
- Chat: Conversation list behavior and agent visibility improved
- CSV Upload UI for Contacts in Auto Dialer
- Removed manager/owner restriction from chat
- Delayed incoming calls via conference
- Call Status display and Call Rating Report optimization
- Desktop App UI icons enhanced
- Timezone sync for push notification system
- Firebase push notification filtering
Bug Fixes
- Three-digit DID number issue
- DID numbers containing zero (0)
- DID numbers with leading zero not saved properly
- DID Number UI issue
- Inbound calls not received properly after reload
- SIP trunks incorrectly showing as unregistered
- SIP Profile configuration issue
- Network Codec UI issue in Global Settings
- Queue Filter on Wallboard
- Queue call not removed from Wallboard after blind transfer
- Wallboard call freeze issue
- IVR timeout action issue
- IVR 6000 extension could not be recreated after deletion
- Duplicate entries when adding or editing Outbound Rules
- Chat Notification issue
- Web Meeting Chat Logo overlap
- Restricted closed conversations from being transferred or replied to unless reopened
- Mute/unmute freeze during transfer calls
- Auto Dialer issue
- Call Status display and behavior issue
- iOS PUSH for internal calls
- Voicemail Email UI issue
- Audio AI issue
v8.7.62.6401302630 January 2026
New Features
- Booking, Webinar, and Scheduling features in Extension Profile
- New email template for Access Code delivery
- LinkedIn connection setup support
- Generic Webhook support for single and bulk SMS
- Generic API support for single and bulk SMS
Improvements
- Queue Call Landing Page UI
- Global Settings Call Landing Page UI
- Team Directory Presence login/logout experience
- DID display and usability in Call Flow
- Click-to-Talk user experience
- Blinking status indicator for Wallboard agent details
- In-call timer display for Wallboard agents
- Wallboard agent status visibility and accuracy
- Outbound Caller ID configuration per extension
- Automatic removal of SIP from Outbound Rules and DIDs when deleted
- County field support for DIDs
Bug Fixes
- Offline status handling
- Dialer Manager extension collapse/expansion behavior
- IP phone username display during outbound presence calls
- Initial presence call status not appearing after page reload
- Wallboard queue hanging after call ends
- Parallel ringing auto-cancellation during web app ringing
- Extension logout status sync from Android mobile app
- Internal call control when extension set to On Busy
- SMS features for Twilio and Telnyx
- Chat features for Facebook Messenger, WhatsApp, WebChat
v8.7.62.6309262526 September 2025
New Features
- Email Notifications for System Usage
- Call Pocket Capture button with blinking indicator
- Enhanced Call Flow Report display
- Call Pocket Capture in Call Logs Report
- Parallel Ringing visible in Call Status
- System rebooting functionality
- Dark Mode for Team Directory
- FreeSWITCH terminal command: fs_cli -x
- Fanvil Auto Provision dynamic support
- Email Notification for Concurrent Call
- Real-time DID creation and deletion
Improvements
- Anti-Hacking SIP INVITEs with improved handling
- UI resizing for smoother behavior
- Auto Provision UI improvements
- Global IP Restriction features
- Security enhancement for manually added IP restrictions
- Auto-ban improvements for SIP invites exceeding threshold
- Auto-reload after SIP/Gateway creation or updates
- Auto-reload after clearing cache in Call Flow
- Dashboard UI improvements
- Profile and Dialer Web App UI improvements
- Validation for SIP trunk names (no special characters)
- Removal of Default Gateway from Route list
- Web App UI improvements (layout, navigation, responsiveness)
- Email OTP delivery system improvements
Bug Fixes
- Owner extension accounts cannot be deleted
- Chameleon and User Rules bugs
- Outbound Call issues in Call Logs Report
- APIRINGQ controls for disabling SIP, Gateway, DID
- APIRINGQ support for adding DID numbers
- Parallel Ringing entries in Call Logs Report
- Team Directory updates for mobile Dialer
- Duplicate Name fixes in Chameleon and User Roles
- Extension has been disabled login resolution
- SIP and offline issue resolution through service restart
v8.7.62.631 August 2025
New Features
- Call Pocket Capture and Terminal UI added
- Reports UI redesigned with responsive page layout
- Wallboard admin controls for agent login/logout
Bug Fixes
- Wrap-up time now properly applied in Call Queue
- IVR Rules empty option selection capability
- Call Status Duration real-time updates
- Agent-only Call Status View removed
- Deleted Holiday Prompt stops playing
- BLF Agent Status real-time updates
- Extension and Schedule options refined in Call Flow
- Extension Status updates when offline or logged out
- Language and Office Hours Close button functionality
- Queue Call Status Timer excludes IVR time
- Unused Call Control Options removed
- Extension details updatable without Outbound Caller ID (Multi)
- Wrap-Up Notes require completion before saving
- Extension names update dynamically in reports
- Caller ID format corrected for incoming calls
- Gateway Already Exists error resolved
- Hotel Skin logo/banner dimensions defined
- Meet join and invite functionality fixed
- Single Queue login/logout isolated from global Dialer status
- Presence status and voicemail routing enhancements
v8.7.62.6221 July 2025
Bug Fixes
- Queue Notification settings persistence
- Active Calls display in Call Status
- Real-time synchronization of active calls
- Message on Hold announcement order
- Queue recreation with same number
- IVR recreation with same number
- Voicemail Prompt playback
- IVR Rule empty option selection
- Queue Settings disable option
- Invalid input call flow handling
v8.7.62.6115 July 2025
Bug Fixes
- Duplicate entries in Call Logs Report
- Queue Script button responsiveness in User Mode
- Queue Message Interval settings persistence
- Audio upload for Queue Message On Hold 3
- Queue Notification settings retention
- IVR prompt first seconds omission
- Call recording audio playback timing
v8.7.62.626 June 2025
New Features
- AI Transcribe in Reports
- Basic Backup and Restore (Time Machine)
- Support Ticketing improvements
- UI Preloader on Web App Login
Improvements
- Gateway UI redesign
- Services Restart UI improvements
- Cliniko integration enhancements
- Reports section visual improvements
v8.7.62.525 June 2025
New Features
- Extension Limit Enforcement for Multitenant deployments
- License Stop Handling for Web App
- Emergency Settings Enhancement
- Support for both single-tenant and multitenant configurations
Improvements
- Global Settings UI improvements
v8.7.62.424 June 2025
New Features
- SIP ID feature for extensions
- Push notifications via SIP ID (Mobile)
- Call Transfer via SIP ID
- Caller ID Priority Settings
Improvements
- Dashboard license expiration alerts
- Duplicate validation for SIP IDs
- Voicemail greeting upload reliability
- Audio file upload limit increased from 4 MB to 10 MB
v8.7.5917 March 2025
New Features
- Attended Transfer in Dialer with full support
- IP Allow/Block List with enhanced UI
- CloudFon Integration (in progress)
v8.7.5817 September 2024
New Features
- Advanced Wallboard with real-time metrics
- Attended Call Transfer feature
- Real-time Call Profile display
- Real-time Call Status per Extension
- Transfer Extension List redesign
Bug Fixes
- Chameleon Mode stability fixes
Other changelogs