RingQ Web Bulid History

Version Number 8.7.62.63092625

Version Date: 09/26/2025

Improvements

• Anti-Hacking – SIP INVITEs
• Fixed issues with failed auto-bans.
• Improved handling for Create and Delete actions.

UI Resizing

• Enhanced layout resizing for smoother and more consistent behavior.

Updates

• ⁠Improve UI for the Auto Provision
• ⁠New Features UI for the Global IP Restriction
• Security manually added on IP restriction has been applied and the IP has been added to the IP tables as banned
• Resolve the issue on Login “extension has been disabled by administrator”
• Failed to ban auto banning of sip invites exceeding 10 requests in 180 minutes
• Improve the Auto-reload after creating or updating the SIP and Gateway.
• ⁠Improve the Auto-reload after clearing the cache in Call Flow.
• Improve UI in Dashboard
• System Information
• Click Copy notice
• ⁠Improve the UI for Profile and Dialer on Web App
• Add validation to ensure the SIP trunk name does not contain special characters.
• ⁠Remove the Default Gateway (100000) from the Route list in Outbound Rules.
• Improve the UI for the Route List in Outbound Rules
• Auto-reload after creating or updating the SIP and Gateway.
• Auto-reload after clearing the cache in Call Flow.
• ⁠Real-time creation and deletion of DID’s.
• New Command: fs_cli -x
• You can now run FreeSWITCH commands directly from the terminal without opening the CLI.
• Makes troubleshooting and automation faster and easier.
• Web App UI Improvements
• Cleaner layout and design.
• Better navigation and responsiveness.
• Improved readability and fixed minor glitches.
• ⁠Fixed the SIP and offline issue by restarting services.
• ⁠UI improve on Dark Mode for Team Directory
• ⁠Auto Provision dynamic on Fanvil
• UI improve on Dark Mode for Team Directory
• ⁠UI improve for Auto Provision
• ⁠Email Notification for Concurrent Call
• ⁠Improve all Email Notification much faster and reliable
• Duplicate Name Fix
• Fixed duplicate names in Chameleon and User Roles.
• Dark Mode UI

UI improvements

• User Roles & Chameleon UI
• Cleaner layout and easier navigation.
• Yealink Auto-Provision
• Added dynamic auto-provisioning for faster setup.
• Removal of Call Logs Download for RingQ Support Extensions 9997 & 9998. The option to download call logs has been disabled for RingQ Support extensions 9997 and 9998. This change ensures that sensitive call information remains properly restricted and monitored.
• ⁠Enhancement for Sending Email OTP. Improved the email OTP (One-Time Password) delivery system for authentication. Optimized email server handling to ensure faster sending and reduced delivery failures. Increased Reliability: OTP emails are less likely to be delayed or flagged as spam. Better Security: Enhanced encryption in transmission to ensure OTP confidentiality. Clearer subject line and message body for easier recognition by users.

New Features

• Email Notifications for System Usage.
• Available Commands are now displayed in the Terminal.

UI Improvements

• Pocket Capture button now blinks during capture start.
• Enhanced Call Flow Report display in Call Logs.
• Improved layout and performance of the Team Directory.

Fixes & Enhancements

• Owner extension accounts can no longer be deleted.
• Fixed bugs related to Chameleon and User Rules.
• Resolved Outbound Call issues in the Call Logs Report.
• Added controls in APIRINGQ for disabling SIP, Gateway, and DID.
• Added support in APIRINGQ for adding DID numbers.
• Call Pocket Capture added to the Call Logs Report.
• Parallel Ringing now visible in Call Status.
• Parallel Ringing entries added to Call Logs Report (both internal & external calls).
• Rebooting system functionality

Version Number: 8.7.62.63

Version Date: 1st August 2025

Wrap-Up Time Not Applied in Call Queue (Single & Multi)

• Resolved an issue in the Call Queue (Single & Multi) feature where agents became immediately available for new calls after completing an inbound call, ignoring the configured wrap-up time. Agents now remain unavailable during the set wrap-up duration, allowing adequate time for post-call activities.

Unable to Clear Option Selection in IVR Rules (Single & Multi)

• Fixed an issue in the IVR (Single & Multi) feature where users were unable to deselect a previously assigned rule due to the absence of an empty option in the dropdown. An empty value has now been added, allowing users to clear selections as needed.

Call Status Duration Not Updating in Real Time (Multi)

• Resolved an issue in the Call Status view (Multi) where the time duration was not updating in real time, requiring users to manually refresh the browser. The call status timer now syncs automatically without needing a page reload.

Agent-Only Call Status View Removed (Single & Multi)

• Updated the Call Status feature (Single & Multi) to remove the call status display that was previously shown only for Agents. This change ensures a more consistent and appropriate visibility scope across user roles.

Deleted Holiday Prompt Still Playing in Extension Settings (Single & Multi)

• Fixed an issue in Extension Settings (Single & Multi) where the Holiday message continued to play even after the associated audio prompt was deleted. The system now correctly stops playback once the prompt is removed.

BLF Agent Status Not Updating in Real Time (Single & Multi)

• Resolved an issue where BLF (Busy Lamp Field) agent statuses were not updating in real time on the Dialer (Web and Mobile). Real-time synchronization has been implemented for status changes (e.g., IN/OUT).

Removed Extension and Schedule Options from Call Flow (Single & Multi)

• Refined the Call Flow (Single & Multi) configuration by removing the “Create” and “Edit” options for Extensions, as well as the Schedule configuration option. Only selection is now available, and the interface has been adjusted to ensure it displays correctly.

Extension Status Not Updating When Offline or Logged Out (Single & Multi)

• Fixed an issue in the Extension feature (Single & Multi) where the status did not immediately update when a user logged out or lost internet connection. The system now correctly detects the offline state, and calls are routed based on the configured call control settings. If unreachable, a voice prompt now plays to inform callers that the extension is temporarily unavailable.

“Close” Button Not Working in Language and Office Hours Settings (Single & Multi)

• Resolved an issue in the Global Settings (Single & Multi) where the “Close” button in the Language and Office Hours configuration panels was unresponsive. This has been addressed with a more responsive UI.

Queue Call Status Timer Includes IVR Time (Single)

• accurate real-time tracking.

Removal of Unused Call Control Options (Single & Multi)

• Updated the Call Control (Internal/External) settings for Away/Busy status by removing the following unused options: “On Busy,” “No Answer,” “Call Relay,” and “Call Screening.” This streamlines the configuration and prevents confusion during setup.

Unable to Update Extension Details Without Outbound Caller ID (Multi)

• Fixed an issue where extension 1000 (MT) could not be updated due to a missing Outbound Caller ID, while the same update worked in ST. The issue was caused by the absence of a DID during account creation, which the system expected. The fix has been applied to ensure extension updates no longer require an outbound caller ID if not configured.

Wrap-Up Notes Saved Without Required Fields Closes Window (Single & Multi)

• Fixed an issue where the Wrap-Up Notes window would close even if required fields like First Name and Last Name were left blank. The system now prevents the window from closing and prompts the agent to complete the required fields before saving.

Extension Name Not Updating in Wrap-Up and Auxcode Reports (Single)

• Fixed an issue where the Wrap-Up and Auxcode reports displayed outdated extension names. Previously, the system recorded the extension name at the time the record was created. It now dynamically reflects updated agent names when extension details are changed.

Caller ID Format Reversed for Incoming Calls (Single & Multi)

• Updated the Dialer display format for incoming calls. Previously, the caller ID showed as [Local Extension] [External Number] (e.g., 9001 82025388). It now correctly displays as [External Number] [Local Extension] (e.g., 82025388 9001) for better readability. The fix has been applied to the web app; mobile app behavior will be reviewed for consistency.

“Gateway Already Exists” Error When Modifying SIP Trunk (Single & Multi)

• Fixed an issue where modifying a SIP trunk and saving changes resulted in the error message: “Sorry, gateway already exists… (Code AG1002)”. This occurred when saving settings in the Advanced tab and attempting to save again. The system now handles the update properly without triggering the error.

Defined Logo and Banner Dimensions for Hotel Skin in Chameleon (Single & Multi)

• Specified the required image resolutions for updating the logo and banner in the RingQ Hotel Dialer (Chameleon skin):
• Logo: 520 × 85 px
• Banner: 515 × 335 px
• These dimensions ensure proper display within the interface. The settings have been applied in the demo and will be included in the new version.

Issues with Meet Functionality – Join and Invite Failures

• Resolved multiple issues affecting the Meet feature: users were unable to invite others after joining a meeting, and scheduled invite links failed to connect participants. These problems have been fixed and Meet now functions as expected.

Logging In/Out of Single Queue Affects Global Dialer Status

• Fixed an issue where logging out from a single queue incorrectly triggered login/logout status changes in the Dialer (Web). Queue login/logout actions are now correctly isolated, affecting only All Queues when intended, not individual queues.

Wallboard Admin Controls for Agent Login/Logout

• Added a new feature to the Wallboard allowing administrators to log in or log out agents directly. This provides quicker control over queue participation without requiring access to individual agent accounts.

Presence Status and Voicemail Routing Enhancements

• Improved presence detection and voicemail handling:
• Extensions that are idle with no internet now display grey.
• Fixed an issue where calls were not delayed before routing to voicemail.
• The Team Directory has also been updated and should be reviewed within the mobile Dialer for accuracy and consistency.

Improved Reports UI Experience

• Redesigned the Reports interface by replacing pop-up views with a dedicated page layout, similar to the Extension Activity view. This change resolves issues where many buttons were unresponsive in pop-ups and provides a more stable and user-friendly experience.

Fixed key functions on the Reports page:

• Filter – Filters now work properly and keep your selected options.
• Download – You can now download complete and accurate reports in CSV and PDF.
• Generate – Reports now generate without errors and load faster, even for large data.

Added UI for Call Pocket Capture and Terminal

• Added the user interface for the Call Pocket Capture and Terminal sections to enhance usability and provide better data visibility.

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Version Number: 8.7.62.62

Version Date: 21st July 2025

Fixes

Queue Notification Settings Not Persisting

• Fixed an issue where Queue Notification settings would disappear after refreshing the page on the web app.

Active Calls Not Displaying in Call Status

• Resolved a bug where active calls were not appearing in the Call Status section.

Inconsistent Active Call Display in Call Status

• Fixed multiple issues affecting real-time synchronization of active calls:

– Sometimes active calls failed to sync in real-time.

– After refreshing, calls would briefly disappear before showing again.

– Only two calls were displayed even when three were ongoing.

– Occasionally, the same call would appear twice.

Queue Messages on Hold Out of Order

• Fixed the issue where “Message on Hold” announcements in Queues played in incorrect order.

Unable to Recreate a Queue with the Same Number

• Fixed the restriction that prevented users from recreating a deleted Queue using the same phone number.

Unable to Recreate an IVR with the Same Number

• Similar to Queues, fixed the issue that prevented users from reusing the same number when recreating IVRs.

Voicemail Prompt Playback Issue

• Fixed incorrect or missing voicemail prompts. Prompts now play as expected when a voicemail is triggered.

IVR Rule Empty Option Selection Bug

• Fixed UI bug that prevented users from selecting an empty/default option when editing IVR rules.

Queue Settings Disable Option Not Working

• Resolved UI issue where users were unable to disable certain Queue Settings.

Incorrect Call Flow on Invalid Input

• Fixed a bug where calls would end abruptly if a caller pressed an invalid option.
• Updated Expected Behavior:
  – If the user enters an invalid input → play “invalid selection” message → replay the Welcome Message.
  – The call will only end after 3 consecutive invalid attempts.

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Version Number: 8.7.62.61

Version Date: 15th July 2025

Bug Fixes and Improvements

Resolved Duplicate Entries in Call Logs Report

• Fixed an issue where the Call Logs Report was displaying duplicate call entries. The report now accurately reflects unique call data without redundancy.

Queue Script Button Not Responding in User Mode

• Addressed a bug where the Queue Script button on the Dialer interface failed to respond when accessed in User Mode. The button now functions correctly, allowing users to view assigned scripts during live calls.

Queue Message Interval Settings Not Persisting

• Fixed a problem where the Queue Message Interval settings were disappearing after refreshing the page. The configuration is now saved properly and remains visible after reloads.

Queue Message On Hold 3 – Audio Upload Issue

• Resolved an issue preventing the upload of audio files for the Queue Message On Hold 3 slot. File uploads now process correctly and can be used in the on-hold messaging system.

Queue Notification Settings Lost After Refresh

• Corrected a bug where Queue Notification settings were not retained after a page refresh. Settings now persist and display as expected across sessions.

First Seconds of IVR Prompt Omitted – Now Fixed

• Fixed an issue where the first few seconds of the IVR voice script were being cut off during playback. The full audio prompt now plays completely as configured.

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Version Number: 8.7.62.6

Version Date: 26th June 2025

RingQ System Update – Release Notes

Improved UI on Gateway

• The Gateway section has been redesigned for better navigation, cleaner layout, and improved responsiveness.

New Feature: AI Transcribe in Reports

• AI-powered transcription is now available for call recordings in the Reports section, allowing users to view transcribed text for easier reference and analysis.

New Feature: Basic Backup and Restore (Time Machine)

• A new backup and restore option has been added. Users can now save and restore system configurations and data snapshots quickly and easily.

Fixed Bug: Support Ticketing

• Resolved issues affecting the submission and updates of support tickets to ensure reliable support communication.

New Feature: UI Preloader on Web App Login Page

• A loading animation has been added to the login page of the web app, improving user experience during loading times.

Improved UI for Services Restart

• The interface for restarting services has been updated with clearer indicators, better layout, and more intuitive controls.

Improvement: Cliniko

• Cliniko integration now links call logs to patient records, improving accuracy, visibility, and ease of tracking within RingQ.

Improved UI in Reports

• The Reports section has been visually improved to support better data viewing, filtering, and user navigation.

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Version Number: 8.7.62.5

Version Date: 26th June 2025

New Features & Enhancements

Extension Limit Enforcement (Multitenant)

• Implemented a strict cap on the number of extensions that can be created per tenant based on their assigned license plan.
• When the limit is reached, users will receive a clear notification, and further extension creation will be restricted.
• This ensures better resource control and prevents over-allocation in shared hosting environments.

License Stop Handling (Web App Only)

• Introduced automatic enforcement of license expiration for web app users.
• If a license becomes invalid or expires:
  Users will be automatically logged out of the web portal.
  All calling functionalities will be disabled.
• This helps maintain system compliance and protects against unauthorized usage beyond the licensed period.

UI Enhancements for Global Settings (Multitenant)

• Revamped the Global Settings interface for administrators managing multitenant deployments.
• Improvements include:
  Better layout organization for easier navigation.
  Clear labeling and tooltips for each setting.
  Enhanced responsiveness across screen sizes.
• These updates aim to simplify the configuration experience and reduce errors.

Emergency Settings Enhancement (Single & Multitenant)

• Improved the Emergency Outbound Rules section to support both single-tenant and multitenant configurations.
• Admins can now:
  Assign emergency rules to specific groups.
  Define fallback routing logic for critical call handling during outages or failures.
• Clearer UI and validation checks ensure safer and more accurate rule configuration.

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Version Number: 8.7.62.4

Version Date: 25th June 2025

Dashboard Enhancement

• License Expired/Stopped Indicator:
• A new visual alert has been added to the Dashboard to notify users if their license has expired or if access has been stopped. This ensures that admins can take timely action to restore service functionality.

Extension Improvements
SIP ID Feature (New):

• Introduced a new SIP ID system for each extension, offering a more structured way to manage and identify devices/users within the network.

Push Notification via SIP ID (Mobile):

• Added support for mobile push notifications triggered using SIP ID, enabling faster and more reliable call alerts on mobile devices even when the app is running in the background.

Call Transfer via SIP ID:

• Users can now transfer active calls directly using SIP IDs, streamlining internal communication and improving call handling within teams.

Emergency Feature Enhancements

• Validation Against Duplicates:
• Implemented strict validation to prevent the creation of duplicate SIP IDs or Extensions, which improves data integrity and reduces conflicts during emergency routing setup.

Caller ID Priority

• Added support for Caller ID Priority Settings, allowing admins to define which Caller ID should take precedence when multiple sources (e.g., user profile, queue, global setting) are configured. This ensures consistency and control in outbound caller identity.

Bug Fixes

• Voicemail Greeting Upload Issue:
• Resolved an issue where uploading audio files for voicemail greetings would occasionally fail or get stuck. Upload is now smoother and more reliable.

Audio File Upload Limit Increased

• From 4MB to 10MB:
  Increased the maximum file size for uploading audio prompts and voicemail greetings from 4MB to 10MB. This accommodates higher-quality audio files and longer recordings.

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Version Number: 8.7.59

Version Date: 17th March 2025

Improvements & Enhancements

Attended Transfer (Dialer)

• Added full support for Attended Transfer within the web dialer.
• Agents can now initiate a call transfer while keeping both the original caller and the receiving agent on hold.
• This ensures seamless call handovers with the option to consult the target recipient before completing the transfer.
• Improves overall call handling and reduces transfer errors.

IP Allow/Block List – New UI

• Rolled out an enhanced, user-friendly interface for managing allowed and blocked IP addresses.
• Admins can now easily add, edit, or remove IPs with clear visual indicators and filter options.
• Designed to improve security configuration and reduce accidental misconfigurations.

CloudFon Integration (In Progress)

• Initiated integration process with CloudFon to enhance platform interoperability.
• This integration aims to:
• Enable synchronized routing and communication features.
• Provide shared infrastructure support between RingQ and CloudFon systems.
• Lay groundwork for upcoming cross-platform service enhancements.

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Version Number: 8.7.58

Version Date: 17th September 2024

New Features & Improvements

Advanced Wallboard Data Enhancements

• Improved to display real-time call queue metrics, agent status, and live call stats.
• Enables supervisors to monitor performance with live data feeds.

Feature Added: Attended Call Transfer

• Users can now initiate an attended transfer, speak to the destination party, and then complete the transfer.
• Improves call handoff coordination and customer experience.

Feature Added: Real-time Call Profile on Each Extension

• Each extension now shows:
• Caller ID
• Call duration
• Call direction (inbound/outbound)
• Current status
• Updated live for easy monitoring.

Feature Added: Real-time Call Status per Extension

• Displays current status indicators:
• Available
• Ringing
• On Call
• On Hold
• Enhances visibility across teams for better workload management.

UI Improvement: Transfer Extension List

• Redesigned the transfer list with:
• Presence indicators
• Grouping by team or department
• Search and filter options
• Speeds up transfer actions and reduces errors.

Bug Fix: Chameleon Mode Transitions

• Resolved UI glitches when switching themes or tenant views.
• Chameleon mode is now stable and seamless across all views.