Changelog

Web App

Release notes and version history for the RingQ Web App.

New Feature

Improvement

Bug Fix

v9.2.0.76.6511132613 November 2026

Calls and voice prompts

Voice prompts in your language: Global Settings, Language & Hours now has a Language & Prompts tab. Download a voice prompt pack, and calls, voicemail and spoken phrases play in your account language. + Add language lets you offer more.
Each IVR in its own language: Every IVR can speak its own prompt language, so one server can greet callers in several languages.
Greetings stay put: A greeting no longer goes silent after you save its settings again.
Audio from the first second: On servers that sit behind an office router, calls now connect with audio straight away, without a few seconds of silence.
Click to Call: The RingQ Click2Call browser extension now fills the dial pad in the web app. You check the number and press Call.
New SIP trunks work at once: A trunk you add, change or remove is ready for calls straight away, and Add SIP Trunk selects just the provider tile you click.
Hide the caller's number: You can hide an inbound caller's number from agents, on the call screen from the first ring and in browser and phone notifications.
Extension numbers: Extensions can now use a SIP ID that starts with 0 (for example 02), and saving an extension works every time.

Queues and call logs

Record, agents can pause: A new queue recording option lets agents pause and resume the recording, for example while a caller reads out card details.
Reliable queue saves: Saving queue agents works on every server, a queue needs at least one agent, and the page keeps your values after a browser refresh.
Timeout actions fixed: A queue's timeout action always goes to the destination you picked.
Never record means never: Queues set to Never record no longer create a recording.
Who answered: When a queue sends a call onwards, Call Logs and Previous Calls show who answered it, including an outside number.
Recordings play first time: Call Log recordings play and download again, with a spinner while they load.

Office hours

One simple choice: For each extension, queue or rule: Use global hours, set Own hours, or Open 24/7, and choose No break when there is none. The real global week is shown so you know what you are following.
Global breaks per day: Global break hours can be switched off for single days, and break rows always match what you see on screen.

Recordings, backups and security

Recording encryption: On single-tenant servers, new recordings, transcripts and AI summaries are stored encrypted. Standard (on by default) uses a key on your server, so your people play recordings as usual. Strict is optional: only people with your company's own key file can listen, in Call Logs, Reports and the phone app. The owner can also turn it off.
Locked backups: Every Time Machine backup is now locked with a strong per-server password, which the owner can view and copy. Backups of companies using recording encryption are sealed with the company key.
Safe restore: Restoring a backup only replaces the kinds of files that backup contains, so profile photos, chat files and Meet files are kept.
Signed recording links: Recording download links, and the links sent to your CRM, Zoho and Help Desk, are signed and expire after 7 days. An expired link opens the call in RingQ for a signed-in admin.
Recording access log: The encryption Access log shows who unlocked or played each recording, with their name and the correct date, and the Listen in RingQ link always opens the call, or says clearly when the call no longer exists.
Server hardening: Old admin and diagnostic pages are closed on every server, and file downloads only come from the public folder.
No old passwords in key fields: Browsers no longer fill a saved password into secret key fields.

AI

AI call insights report: A new report under Reports shows each call's timed transcript with each side labelled, a call score, topics and the mood of every line, in a side panel next to the call.
Summaries in the call's language: AI call summaries are written in the language spoken on the call, and if your AI key is refused you are told why.
Live transcript kept: The words Agent Coach shows during a call are saved on the call record when it ends, with a summary and sentiment in the call's language, so Call Logs don't need to transcribe the recording again.
Transcription retries: If AI transcription fails, you see a clear message and can try again, instead of a saved "No transcription available".
AI voice agent logs: AI voice agent call logs are saved reliably from the browser.
Meet AI your way: Under Global Settings, Meet AI can use RingQ AI at no cost, or your own OpenAI key.

Chat, SMS and notifications

New SMS: Agents can text a customer first with the New SMS button in Chat. Numbers with + and international numbers are accepted.
Browser notifications: Chats, chat transfers and queue calls now notify agents in the browser, even when RingQ is not the tab in front. The caller's number stays hidden when you have chosen to hide it.
Voicemail at a glance: The dialer and sidebar show how many new voicemails you have, and the list marks which are new and which you have played.
Tidier chat: A chat closes for you once you assign it to another agent, a deleted Web Chat stops its widget, and saved phone numbers show their +.

RingQ Meet

Share recordings by link: Hosts get an email when a meeting recording is ready, and can share it with a link that lasts 1, 7 or 30 days and can be withdrawn.
Who joined, and how: Meeting history has a Participants tab that shows how each person joined.
Chat menu: The meeting chat menu stays inside the panel and has a Download option.

Integrations

Custom CRM webhook: The AI summary and sentiment arrive in the call's language with a plain-text transcript. Failed deliveries are retried for 24 hours, and Recent deliveries has a Resend button.
Imported call history: Recordings of imported queue calls are linked to the right call in Call Logs.

Admin and everyday

Export extensions: The Extensions page has an Export button. You get a CSV in the same format as Import, and every export is recorded in Audit Logs.
Faster dashboard: The dashboard refreshes with a much lighter request, and the server sends less data, so pages feel quicker.
Contacts: Names keep the capitals you type, and phone fields accept digits only.
Your logo on QR codes: White-label servers show your own logo on the Scan QR code popups.
Email settings: Required fields on the Email Notification page are clearly marked.

Boutique Hotel

Lobby TV display: Show your hotel's guest QR code on a lobby TV. Hotel PBX Setting has a TV Display tab with a live preview and a link for the screen.
QR codes on time: Guest QR codes now change at the hotel's own local time.

Languages

Hebrew: The web app and emails are now available in Hebrew, right to left.
Everything translated: The last English texts, call status lines, waiting times, dates and times now follow each user's language, and server emails and reports arrive in the reader's language.

v9.2.0.72.651107267 November 2026

Calls and call routing

Backup trunks for outbound calls: Each outbound rule can now have up to two backup SIP trunks. If the main trunk is down or refuses the call, RingQ tries the next one and keeps the caller on the line.
Backup trunks for emergency numbers: Emergency rules use backup trunks too. The top row is always tried first, and each emergency number has one clear rule.
Trunks stay reachable: RingQ now keeps SIP trunks awake so incoming calls arrive reliably, and the Trunks page shows a live health dot and how many calls each trunk is carrying.
Which trunk carried the call: Every call record now saves the trunk it used, and Inbound Calls can be filtered by trunk.
Caller ID made clear: The dialer only lets you pick a caller ID when an outbound rule actually sends it, and the Outbound Caller ID page explains why when it does not.
Rules follow your groups: You can pick whole groups in outbound and emergency rules, with search. When people join or leave a group, the rules follow automatically, and calling extensions are matched exactly.
Group pickup: Picking up a group call never grabs a call someone already answered, works across two groups and for new members, and *88 reaches the group voicemail.
Voicemail key: Pressing the message key or dialling your own number always opens your mailbox.

Queues and transfers

Agents no longer stuck on Idle: Queue agents go back to Ready correctly after a short call.
Full queues handled: When a queue reaches its maximum callers, new callers go straight to the queue's timeout action instead of waiting.
Sequential queues move on: In top-down queues, an unanswered call moves to the next agent after a short delay.
Attended transfer: If the person you transfer to declines quickly, the caller comes back to you. Transfers to people who only use the mobile app now ring their phone.
Mobile ringing: Callers to an Android phone with the app closed no longer drop to voicemail while the phone wakes up.

Reports

New Reports page: Reports have their own menu item with every report grouped on one page, a filter bar, and export to CSV, Excel and PDF.
New reports: SLA statistics and breaches, answered by waiting time, abandoned queue calls, Queue Performance Overview, Detailed Queue Statistics, AI, extension, ring group, chat, audit and inbound rule reports.
Easier to use: Totals and queue summary, rows per page, Today as the default date, more filters (agent, direction, queue calls, serviced after), and a fixed date picker for earlier months.
Faster and scheduled: Generate runs without the wait, queue reports load faster, scheduled reports were fixed, and emailed report links open the right report.
Privacy: Users with the User role only see the reports and pages meant for them.

Billing and call cost

Call cost: A new Billing (Call Cost) area in Global Settings: set tariffs, choose a tariff per trunk, and see the new Call cost report.

Messaging and chat

More SMS providers: SMS numbers now have one simple setup for Commio (SMS and RCS), Twilio, Telnyx, Australian Phone and a Generic provider, with clear errors on required fields and a Send test button.
Test without sending: A Simulator switch lets you try an SMS number and see how replies would arrive, without reaching the provider.
Safer chat files: Files in chat are scanned for viruses on arrival; a removed file says so. Files show as tidy cards and photos open in a viewer.
Smoother chat: Older messages load as you scroll up, search finds short words, customers' display names stay put, SMS chats from one customer stay apart, and a transferred chat leaves My chats and notifies the new agent.
Your choice: You can turn RingQ news in chat on or off.

RingQ Meet and calendar

Help from RingQ Desktop: Someone can control a screen you share from the browser, using a simple typed code, no sign-in needed.
Co-hosts: Co-hosts can start and stop recording and transcription.
After the meeting: The host gets an emailed meeting report when a meeting ends, and the emailed link can reopen it.
In the meeting: Rejoin without waiting after you leave, a sound for incoming chat, and change the transcription language while it runs.
Calendar: Invited meetings show in the calendar, and schedules always stay with the person who created them.

Multi-tenant and white label

Manage your tenants: Multi-tenant owners can manage their own tenants: end dates, pause and resume, and turn a free trial into a paid account. Paused or expired tenants cannot start new calls.
Your brand everywhere: Each tenant keeps its own sign-in and logo in the sidebar, softphone and browser tab. A tenant without a logo uses its server's logo, and the RingQ copyright is hidden on white-label sign-in pages.
Branded emails: Welcome, code and meeting emails follow your white label and your own email server (SMTP).
Add extensions: The Add extensions page shows exactly how many seats are available.

Security and reliability

Anti-hacking: Blocked attackers are shared across RingQ servers straight away, with Denied and Allowed lists, a Sync now button and a layout that works on phones.
Self-healing call services: RingQ Call Services repair themselves after damage, restart safely, and logs can no longer fill up the server's disk.
Phones sign in first time: Phones and apps are no longer refused when they sign in right after an update.
Safer updates: Automatic updates check every 15 minutes and wait for calls to finish before installing.
Tested every time: Every release now passes automated test calls (transfers, conference, queues, IVR, voicemail and mobile ringing) before it goes live.
Who can change things: Only the server's Owner or RingQ Support can switch between Live and Beta updates, and support staff can no longer see provider secret keys.

Partner portal (CAP) and emails

New side menu: A cleaner icon menu with the RingQ logo and an Accessibility panel on every page.
Re-Brand: Logos and banners are shaped automatically, and multi-tenant (including NFR) licences can be white-labelled.
Emails and invoices: Every RingQ email has a modern design and footer. Invoices show our current address and no longer show Reg/GST numbers or the invoice period.
Licence activation: A simpler new licence activation, and the system requirements link opens the server size calculator.

New Features

This release brings a week of work from the whole RingQ group: backup trunks so calls keep going when a provider fails, a brand-new Reports page, call cost billing, more SMS providers, a better RingQ Meet, stronger security, and many everyday improvements.

Everyday improvements

All 19 languages: The rest of the web app is now translated into all 19 languages.
Accessibility: A new Accessibility panel in the user menu (larger text, contrast and more), saved to your profile.
On a call: The yellow on-call dot now also shows on the header and softphone.
Your profile: Remove your profile photo, and Users can save their own Call Control settings.
Support: Support chat takes photos and attachments, ticket times show in your time zone, and a reported date cannot be in the future.
Monitoring: Your own monitoring tool (SNMP) can watch your RingQ server, and a Capacity Test page shows how many calls and meeting people the server can carry, next to your licence.
Desk phones: Snom phones get secure remote access (SecureTunnel) settings automatically.
Microsoft Teams: A RingQ tab inside Microsoft Teams, with ring alerts and Teams sign-in.
Wording and tidy-ups: We say group instead of team everywhere, office hours check the end time is after the start time, and many small layout fixes.

v9.2.0.64.6510312631 October 2026

New Features

LANGUAGES
The whole web app is now translated into all 19 additional languages, not only the menus, dialer and chat.
The language you choose is shared with your account, so a change made in the mobile app also shows on the web.
Every email the server sends (welcome, voicemail, missed queue calls, meeting invitations and reminders, reports, backups, certificates and more) arrives in the recipient's language. Arabic emails read right to left.
Arabic: Need Support and the dialer no longer overlap the side menu.
CALLS AND SIP TRUNKS
Attended transfer started by the person who placed the call now connects the right parties. Previously the caller could be put on hold music and the transfer could end all three calls.
Caller ID keeps a leading + or 0. The caller ID you save now matches the number shown in the web, mobile and desktop pickers, and outbound rules fall back correctly when no caller ID is set.
SIP trunks keep TLS when saved, and trunks that had switched to TCP are repaired. Saving a trunk without choosing a profile keeps its current profile.
Add SIP Trunk loads provider templates from your own server, refreshed every 6 hours, so the screen works even when the license server is slow. WhatsApp and Telegram appear in the template list with their logos.
The trunk status dot is neutral for trunks that do not register, and Telegram trunks show their real status.
A call that reaches a phone or app already on a call is now logged as busy in Call Logs, reports and Call Activity.
Web calls show "WebRTC" in Call Logs, reports and Call Activity instead of a random SIP login.
WEB CALLS (RINGQ TALK)
Every server now has a ready-made WebRTC web call gateway (5 calls allowed, ringing the admin extension until you change it). WebRTC gateways cannot be deleted by mistake.
Web call mode for gateways: a gateway's public RingQ Talk link or embed code can send website visitors to any destination - IVR, queue, extension, ring group or voicemail - through your Inbound Routes, with office hours and holidays applied. The visitor's name is shown as the caller.
WHATSAPP CALLING
The WhatsApp gateway shows Meta's real connection status instead of a SIP registration that does not apply to it.
Inbound WhatsApp calls are accepted from Meta's servers, and gateways are removed cleanly when changed.
LICENSE
Concurrent call limit: calls over your licensed limit are now refused as busy instead of being answered into silence, the limit counts the calls already in progress correctly, and refused calls appear in Call Logs, recents, reports and the dashboard.
Multi-tenant servers: each company's exact user limit is enforced and shown on the Extensions page as "Users N/M". Support and click-to-call system extensions are never counted.
A banner under the top bar warns when the license has expired (everyone) or expires within 14 days (owners).
Certificate renewal pauses 30 days after a license ends and resumes automatically as soon as the license is renewed.
CHAT
Redesigned conversation view and message composer, with roomier rows and a clearer conversation header that shows the queue the chat came in through.
One shared queue filter, a Load more button for queues and My chats, and clearer typing indicators for the customer and the agent.
A pinned, read-only RingQ channel on the Chat page brings announcements from RingQ.
Chat Settings: Facebook and WhatsApp verification tokens, the WhatsApp Business ID and Twilio SIDs are hidden in the account table; phone number fields accept a leading +; every account row is the same height.
Website chat widget: a messenger-style layout matching the Chat page, round emoji and attach buttons, centered quick-reply buttons and a transparent chat button by default.
Call Flow: queues that have chat accounts stay listed under Existing Queues.
MEETINGS AND CALENDAR
Calendar: Schedule, Bookings and Webinars tabs with matching forms, and faster loading.
Booking approval: guest bookings now wait for your approval. Accept to send the guest the meeting link, or decline to free the slot and let the guest know.
Booking availability: "Use work hours" offers the next 30 days inside the extension's office hours, past times are no longer offered, and a meeting must fit inside the time available.
Add participants to a booking or webinar from its participants list; webinar participants can be added as a User or a Co-host.
RingQ Meet whiteboard: an infinite canvas with sticky notes, triangle and diamond shapes, a minimap, a button to return to your last drawing, and keyboard shortcuts.
Meeting emails have a new design with the RingQ logo and colors.
Meeting invitations always use the short meeting link, including from hosts who have never hosted a meeting before.
AI AND INTEGRATIONS
AI Receptionist: a Test key button checks your provider API key before you save it.
AI receptionists are listed under IVR modules in Call Flow (the tab is now "Existing IVR/AIs"), open their editor on click, and can be chosen as a destination. A number assigned to an AI receptionist keeps it.
Need Support: tickets go straight to the RingQ help desk.
Qontak: AI call transcripts work again.
Contacts: CRM contacts appear when filtering by all sources.
Google SSO settings show the correct redirect URI to copy into Google.
Service restart: a new Background Jobs card restarts the background job service, and Restart everything now includes it. Restarting AI Services also starts AI apps that had stopped.
Call services reconnect on their own after an internal restart during an update, so call limits and call status keep working.
Many smaller layout and wording fixes across the app.

Improvements

Better audio compatibility: WhatsApp calls also work with 16 kHz OPUS audio.
UPDATES AND SYSTEM

Bug Fixes

Resolved chats show a blue check, closed chats are grayed out, and resolving a chat keeps it assigned to the agent.
Fixed a blank dashboard on servers with a trunk named "tr".

v9.2.0.63.6510282628 October 2026

New Features

CALLS AND RINGING
Video calls between colleagues. Ring a colleague straight into a RingQ Meet video call from Team Directory, from a dialer contact, or during a call. The call reaches phones even when the app is closed, and can be answered with audio only.
Pick up here. Dial *86* to move a call you are on from another device to this one. The mobile app shows when your extension is on a call elsewhere.
One phone, several extensions. The mobile app can now ring for more than one extension in the same company, and calls can be paused per profile.
Gateways behave like SIP trunks. Calls from a registered gateway follow your inbound routes and show the real caller in Call Status. Gateway outbound rules apply strip and prepend. New gateway Inbound Setting: From User, From Display and DID match type.
Keypad digits from the mobile apps now reach the PBX, so IVR menus and PIN prompts work from a phone.
Emergency rules now match exact emergency numbers only; the number-length setting has been removed.
Dynamic public IP servers follow a changed public IP automatically (SIP, server name and call relay) and email the license owner.
Call relay (TURN) sets itself up correctly on multi-tenant servers and servers behind NAT.
Mobile ringing now uses the new push method only; the old "park and ring" fallback has been retired.
Call logs now include outbound calls that ended before connecting (barred number or no route).
QUEUES, CALLBACKS AND WALLBOARD
Queue missed calls and callbacks. Missed and abandoned queue calls appear in each agent's dialer history with a one-click callback, and a new Callback recovery report shows which ones were returned.
Wallboard reset schedule per company: daily, weekly, monthly or manual. Admins and owners choose it under Wallboard > Reset counters.
Queue audio shows the recording that actually plays, and can be deleted (refused while a queue still uses it).
Queue names are 2-15 characters and unique within your company.
Call Status and Call Logs show times in your company's time zone.
CALL FLOW, IVR AND OFFICE HOURS
IVR improvements: the timeout starts after the greeting, a repeat-menu count, unique audio names, a warning when uploading a file with the same name, and a Delete button for IVR audio.
Safer office and break hours. A schedule that would send a number back to itself, loop through several numbers, or end at a closed destination is refused with a clear message.
One number, one owner. A number already used by a queue, IVR, conference, fax, team or extension can no longer be given to something else.
Music on hold: uploaded tracks that silently never played now play, and deleted tracks stop playing.
External numbers in IVR keys and schedules keep their leading 0.
The dashboard refreshes after each live IVR schedule change.
CHAT
New chat layout. A compact, messenger-style view with separate External and Internal tabs. Team chat is now Internal chat, with rooms and search. Chat buttons are in Team Directory and dialer contacts.
Working with messages: Reply and Copy on every message, click a quote to jump to the original, a Search messages side panel, conversation search as you type, and scrolling that no longer jumps.
Assignment: see who a queue chat is assigned to (with their picture), take a chat before replying, and replying to another agent's chat hands it over with a message. Resolved chats show "Resolved".
Notifications: sounds only for your queues and your chats, no alert for an agent's own replies, accurate unread badges, clicking a notification opens the conversation, and the sound you pick applies without a reload.
Mobile chat alerts show the sender's photo, say whether the chat is internal or external and which server it came from, and show "Photo" or "PDF" instead of a file name.
Chat Settings: one table layout for every channel, edit and delete for Facebook and WhatsApp accounts, blank or duplicate entries refused, clear save messages, and the Advanced Settings page shows your saved assignment rule and sound.
Website chat widget: a working default logo, asks the visitor's name, tells the visitor when the chat is resolved, option buttons keep their saved order, and a clearer Install dialog for the embed code.
Activity logs: export a conversation as CSV; dark mode fixed. Contact info shows the right fields for each channel.
Telegram and Telnyx: Telegram connections are secured and clean up when deleted; Telnyx accounts save correctly.
MEETINGS AND SCHEDULING
Meeting reminders. Scheduled meetings can send a reminder email before they start, and attendees are emailed when a meeting is updated or canceled; calendar invitations update to match.
RingQ Meet: participants' profile photos replace initials; internal invitees receive their invitation email; joining from another device tells you the meeting moved there, and the host can move it back from the phone.
Remote control (preview): while sharing a whole screen from RingQ Desktop, the presenter can let another participant control it.
Schedules API: new meeting-link options and validation.
AI AND INTEGRATIONS
AI Receptionist answers calls with AI and can use connected tools. Live Agent Assist is now Agent Coach. AI features sit in a new Smart Intelligence section of Global Settings.
Help desk integration (helpdesk.guru first). Use the RingQ dialer inside your help desk, connect with one consent page, and optionally connect matching users automatically.
CRM and WhatsApp call integration for placing and logging calls from your CRM.
WhatsApp gateway shows live Meta SIP registration status.
Custom CRM webhook: signed deliveries with safer retries, a real test event, a log of the last 20 deliveries, new triggers (unanswered outbound, internal calls), rejected and busy call status with hang-up cause, and an explanation of every payload field. A new inbound webhook copies CRM contacts into RingQ in real time.
Contact cards and wallet passes show the person's name on iPhone, with the photo when saved to contacts.
EXTENSIONS, USERS AND SIGN-IN
Names: first and last name are required (at least 2 characters each) and are shown as "First Last".
SSO Code and SSO QR sign-in are on for every extension and now work with the mobile app; iPhones are alerted for web sign-in too.
My Profile: users can save their own name, mobile number and position. Mobile numbers accept a leading +.
Web password: admins can view an extension's current web password, and passwords are always stored securely.
New installs: the first extension gets a random voicemail PIN instead of 0000, and extension 1000 gets the right layout.
Team Directory and dialer: callers without a photo show a plain icon or your logo instead of odd initials; tidier card buttons and loading placeholders.
BOUTIQUE HOTEL / HOTEL PBX
Room numbers: choose whether each room is identified by its extension or its SIP ID.
Guest page shows the room's SIP ID and greets the guest by first name.
SECURITY
Number blocking: a central block list in a new Number blocking tab under Security.
PHP security patch (CVE-2026-109618 / CVE-2026-109619) is applied during the update. The update banner now marks security patches.
Certificates renew reliably: nightly renewal works again, an expired certificate is recovered automatically, call services restart only when no call is in progress, and the owner is emailed each day a renewal fails.
License key on the dashboard stays hidden until you click the eye.
RingQ support access: support sign-in works on every server, with firm limits - first-line support cannot remove the support extension, change Owners, update the server or change support access.
Audit logs record many more actions, with readable feature and action names.
Server Ports page: a verified port list, "On server" and "From internet" results from one scan, a firewall check and summary cards. Call relay (TURN/STUN) ports are marked Mandatory.
Service restart: a Reboot server card next to Restart everything, and an AI Services card that restarts all AI features.
Backups: restoring onto a different server is safe, and a failed upload to S3, FTP or SFTP is reported as failed.
Server clock is kept in sync automatically on every update.
Small servers get swap space automatically, so they stay responsive under load.
Many smaller layout, loading and dark-mode fixes across the app.

Improvements

UPDATES AND SYSTEM

v9.2.0.62.6510262626 October 2026

New Features

Changes
Refactor internal user retrieval to use dedicated methods for better maintainability
Telegram: refuse a blank or duplicate name when updating an account
Chat accounts: reject blank and duplicate values when saving Facebook, WhatsApp, Line
WhatsApp gateway: show live Meta SIP registration status and enable OPUS on configure (#158)
RingQ L1 Support limits: cannot switch off or delete ext 9998, make or change Owners, update the server, or change support access
Telegram: register the webhook with a secret, check tokens, clean up on delete
Support sign-in: load McpGrant for supportsignin/redeem (class not found -> 500)
Keypad digits from the mobile apps reach the PBX
IVR: timeout after greeting, repeat menu count, unique audio names, delete audio
Refactor schema tools to enhance crediting of rerunnable objects
bump version to 9.2.0.62.65102626
Meet release 1.0.0-tenant.52 so the sandbox deploy stages the meet-remote changes
Help desk CTI approval page: Use another RingQ account also ends the remember-me login; a stale form reopens the page
Customer chat: only the customer's messages notify agents
Help desk CTI consent page: show the signed-in email, warn on a help desk email mismatch, and offer Use another RingQ account
Help desk CTI: connect matching users automatically (admin switch)
Help desk CTI: let Connect RingQ open the consent page from the help desk's site
Help desk CTI: default help desk name helpdesk.guru
Help desk CTI: fixes found installing on apple
Help desk CTI: L1 support sign-in from a ticket, Referer check on the CTI cookie
Help desk CTI: tell the settings card whether the viewer can manage it
Help desk CTI: RingQ dialer inside a help desk (Helpdesk Guru first)
feat: add remote control feature with hooks and tests

Improvements

update release manifest with new file hashes for gateway.js, presence.js, recorder.js, remote-control.js, rooms.js, routes.js, and server.js

v9.2.0.58.6510222622 October 2026

What's new

Queue names: a queue name must be 2 to 15 characters long, and each queue needs its own name. Queues you already have keep working, and you can still edit them as long as you don't rename them.
Extension names: every extension needs a first and last name, each at least 2 letters long. Short names like "Al" or "Wu" are now accepted.
AI assistant: follows the same naming rules as the app.

Fixes

Outgoing calls through a connected phone line: calls now reach the right number. Before, some calls went to the wrong place or arrived with the wrong number.
Adding or editing extensions: saving an extension, importing extensions from a file, and some account setup screens could show an error. They work again.
Queue settings: saving queue changes through the AI assistant or other connected tools could fail. This now works.

v9.2.0.56.6510212621 October 2026

New Features

Changes
Bump version to 9.2.0.56.65102126
Save extension names as First Last
feat(ScheduleApi): enhance schedule handling with new meeting link features and validation options
webchatconfig: add type 7 (read) and type 8 (save) global chat settings over HTTP
Persist widget position and contact-display fields in chat settings (type 16)
TURN: /api/turn returns the tenant name on multi-tenant servers; setup also tries turn.<publicUrl>
TURN setup: fall back to turn.<region> on multi-tenant servers
Give the first extension a random voicemail PIN instead of 0000
TURN setup: use the licence's public name and the public IP behind NAT
jobs.sh: stop adding RFC 1918 ranges to the providers ACL
feat(McpAccount): add schema creation for MCP tables and ensure schema readiness

Bug Fixes

Fix new installs giving ext 1000 the Call Center layout
fix(ApiController): read api/index first/last names from q_users

v9.2.0.57.6510212621 October 2026

New Features

Changes
Bump version to 9.2.0.57.65102126
Add queue agent management features and enhance database ownership repair process
jobs.sh: hand q_call_center_tier_order to ringq after creating it
Emergency rules: no number length, exact emergency numbers only
chatadmin/chats: URL-decode the conversation param before building the Redis key
Security: centralised number blocking

v9.2.0.55.6510202620 October 2026

New Features

New
Declining a call or being busy on one device now stops it ringing on all of the extension's devices.
A new call relay helps calls connect from offices and Wi-Fi networks with strict firewalls. Where it is installed, its ports are listed on the Ports page.
User Roles: Owner, Manager, Custom 1 and Custom 2, each with permissions the Owner chooses, including Web Meeting and Schedule. Changes apply within seconds.
Bulk edit: change More Options on several selected extensions at once.
Each day can now have several office-hour and break windows, for example a split shift with a lunch break.
Holidays can repeat every year and have an Edit button.
Queues have a Call Recording setting (follow the extension, always or never) that overrides the extension's own recording setting.
IVRs offer "Repeat menu" for a key press and for when the caller presses nothing.
eFax by web and eFax by email can be added in Call Flow.
Global Settings > Company: the Owner can view and edit the company details. My Profile and the RingQ Talk card show the company name from here.
RingQ Call APIs, with a playground and documentation under Integrations > RingQ APIs. The SMS playground has moved there too.
AI Voice has a status and log tab, a restart card, an OpenAI connection test, and the AI result shown in call logs.
Telegram: after the verification code, Call Flow opens Add SIP Trunk with the Telegram details already filled in.
The mobile app can now show a popup when a new version is available.
The Ports page marks each port as Mandatory, Depends on a feature, or Info only.
New: Desk phones
An extension's BLF and speed-dial keys are sent to its Yealink, Snom, Fanvil and Grandstream phones automatically.
Pick up a colleague's ringing call, including queue calls, by pressing their BLF key.
New desk phone keys for Shared Parking, Agent Status, Messages and Do Not Disturb.
IP Phones and Assigned Phones show whether each phone is online, and an admin can restart a phone, refresh its settings without restarting it, or change its web password.
Assigned Phones has search and filters, a Tunnel/Router column, and actions for mobile apps: release, stop ringing and remove.
RingQ Remote Provisioning for Snom: tick a phone and it sets itself up straight out of the box. Phones already tied to another PBX or provider are shown, and deleting an extension releases its phones.
Snom phones can now connect from behind an office router over a tunnel.
New: Boutique Hotel
Guest room-phone page: guests sign in with one hotel-wide QR code. The page shows App Store and Google Play links and the hotel's banner images.
Boutique Hotel settings now sit in a tab of the Hotel PBX window, with a printable QR code that matches the app's look.
The room phone reconnects by itself after the device wakes, offers a tap-to-reconnect banner, plays ringback on outgoing calls and tells the guest why a call failed.
An Android app woken by a push no longer takes a ringing call away from the extension's other devices.
iPhones no longer show an empty "RingQ" call after the call was answered on another device.
Parallel ringing: the mobile now rings together with the other devices, not only after nobody answers.
With a desk phone online, calls no longer wait long for the mobile app to wake, and callers hear ringing right away.
Attended transfer: Cancel and *99 reconnect the caller first, a retry after a failed consult puts the caller back on hold, and attended transfer in the desktop app works again.
Supervisor barge-in: both the agent and the caller now hear the supervisor.
Caller ID no longer appears for calls that have already ended.
A call that a desk phone has just transferred is no longer hung up.
Click-to-call and hotel wake-up calls no longer fail to start.
Call logs keep rejected calls and count them as missed.
Call Status no longer shows incoming calls to a phone number as Outbound.
Wallboard: talk and waiting times no longer show impossible numbers, and Logged In and Agent Busy count people rather than queue entries.
Detail Queue and Overall reports: one row per transferred call with the real agent extension and correct wait, talk and wrap-up times. Downloads, scheduling and search work again.
The voicemail on/off switch now saves the right way round.
Holidays play the right audio file and respect part-day times.
Custom SMTP now works with Gmail and Office 365, and switching back to the default RingQ email service no longer asks for custom fields.
Email notification settings show the saved values when reopened, and extra email addresses can be removed.
Snom phones show the right caller ID and re-register every 5 minutes when behind a router.
The QR sign-in code scans on Android in dark mode, and the popup closes after the scan.
Hotel PBX: uploaded images with transparency no longer turn black, uploading an image no longer replaces another box's image, and the Show Dial Button switch works.
A sub-tenant Owner who signs in with the licence email keeps access to Call Flow.
RingQ support access is now on by default so our team can help faster. The Owner can lower it to read-only or turn it off at any time in AI & MCP settings.
You can no longer delete your own extension, extension 1000 or the last Owner.
The Record Calls switch now turns inbound and outbound recording on or off together.
My Profile: work hours follow the extension's office hours, and an extension on company hours shows them read-only. Outbound Caller ID lists the extension's outbound numbers.
Wallboard Agent Details has a Queue column, so agents in several queues can tell their rows apart.
Call Status lists previous calls newest first.
Call log CSV exports have the same columns as the table, and the emailed report is branded.
Scheduled report emails have a clear subject, readable file names and one email per recipient. A paused schedule can be saved with no reports.
The activity report saves login and logout times with their time zone.
RingQ emails try several mail providers in turn, so an outage at one no longer stops delivery.
Verification-code emails for updates, network, ACL, SIP profile and support access share one clear layout.
System usage and call-limit alert emails are branded and name the server.
The SMTP tab has hints for the host, port and app password.
Call Flow View 2: long IVR and queue names stay inside their boxes.
Holiday rows have Edit next to Delete.
Phone keys and lists show extension numbers instead of internal SIP usernames.
Loading shows smooth placeholders instead of spinners, on/off switches are easier to see in light mode, and the Reboot icon is aligned.
The "Contact Center" section in Global Settings is now called "Settings".
The MCP settings page is now organised into tabs.

Improvements

Improved
Updates are sturdier: a stuck update recovers by itself, and all services restart onto the new version.

Bug Fixes

Fixed

v9.2.0.47.6510122612 October 2026

New

After an update, admins see a "Getting ready for calls" checklist that stays open until the server can take calls. A trunk that is down shows as a warning. This also works for updates started from central and for the nightly auto-update.
The Service Restart page has clearer names, an info button on each service saying what a restart affects, and new cards for Chat and for CRM/live transcripts/SSO/AI connections. Every restart is now recorded in the audit log.
Call Landing has separate on/off settings for incoming and outgoing calls.
One mobile app per extension: when a phone signs in with the QR code, any phone signed in before it is signed out and stops getting calls.
Call push now turns itself on after the update on servers where it is installed. If an admin switches it off, it stays off.
New call sounds: a soft "ring-ring" while a call is ringing (in the web app and on the phone system), a ringback tone during transfers, a gentler "unavailable" tone and a shorter voicemail beep. Chat sounds now match the call sounds.

New: AI assistant (MCP)

Connect AI tools such as Claude and Cursor to your RingQ account through a secure sign-in. The AI only sees and does what your role allows; a regular user is limited to their own extension.
The AI can look up extensions, call history, voicemail lists, queues, IVRs, phone numbers, trunks, devices, holidays, office hours, outbound and emergency rules, live calls, and reports (overall, queue, agent activity, call ratings, aux codes and wrap-up).
The AI can make changes safely: manage queues, IVRs and phone numbers, office and break hours, holidays, aux and wrap-up codes, contacts, extension profiles and call forwarding; re-register trunks, hang up calls and sign out devices. Every change is previewed first, sensitive changes need owner approval, and each change can be undone and is recorded in the audit log.
AI troubleshooting tools: check and lift security blocks on an IP address, read the call debug log and clear the cache.
AI & MCP settings page: owners choose what AI access is allowed, approve pending changes, undo changes and see AI activity. RingQ support access is off by default and only turned on by the owner.

Improved

Rule / Route shows the rule name for calls made with an outbound PIN, and shows the call type (Extension call, Queue call, …) when a call matched no rule.
Chat stays open in the background once opened, loads right after sign-in, and no longer flashes "Loading".
The Network ACL note now says "RingQ Call Services" instead of "FreeSWITCH".

Fixed

Saving office hours or break hours could break call routing for the whole account. Changing the global action also wiped every day's rule. Extension schedule dropdowns and global switches now save correctly.
When one agent answers a queue call, the other agents' phones stop ringing right away.
Android phones woken by a push now get the call. Before, the call could be put through before the phone was ready, as happened on iPhones before.
The desktop app is no longer signed out when a phone signs in on the same extension.
Phones that sign in again now come back with calls turned on.
"Answered By" shows the extension instead of a random code when a phone app answers.
Each Service Restart button now restarts what it says. Restarting "RingQ Call Services" actually restarts the call engine and shows its real status.
Saving a call rating could lose other ratings that were waiting to be saved.
Call forwarding: follow-me to outside numbers and forwarding to your own voicemail now work as set.

v9.2.0.39.651004264 October 2026

Improvements

Improved the attended transfer functionality.

Bug Fixes

Fixed the email notification issue in Global Settings.
Fixed the DID issue for eFax.
Fixed the issue with the ACL configuration.

v9.2.0.29.6509212621 September 2026

eFax

Added eFax support for sending and receiving faxes through Digital Channels.
Added eFax job management for monitoring and managing fax activity.
Added eFax functionality within Call Flow.
Added Create, Edit, and Delete eFax options.
Added DID assignment for eFax.
Added direct DID assignment to extensions configured for eFax.
Added the ability to assign an extension email address for eFax.
Added extension-range validation for eFax.

DID Assignment

Added direct DID assignment to Conferences.
Added direct DID assignment to Groups.
Added direct DID assignment to eFax extensions. Sandbox Version Updates (5).pdf

Groups, Paging & Pickup

Added Group Call functionality.
Added Group Paging for sending paging announcements to multiple extensions within a configured group.
Added Group Pickup.
Changed the Teams label under Extensions to Group.
Improved the Extension and Group UI so the relevant controls are displayed based on the selected tab. Sandbox Version Updates (5).pdf
Voicemail & Extension Pickup
Added Extension Pickup Call functionality.
Added the ability to access and play voicemail messages from another extension.
Added the new special extension 7878 for voicemail functionality.
Chat & Digital Channels
Added Group Chat for Digital Channel chat conversations.
Added Group Chat activity/status messages showing:
Who created the group conversation.
Who added an extension to the group.
Who left the group conversation.
Enhanced Group Chat so agents can be added even when they are not assigned to the selected Queue.
Added real-time updates when assigning or unassigning extensions in Chat.
Updated Global Customization Settings for Script and WordPress integrations.
Added individual customization for each Script/WordPress WebChat widget.
Improved chat widget positioning for left- and right-side placement.
Moved Playground to Global Settings → Chat Settings. Sandbox Version Updates (5).pdf

RingQ Meet

Added pre-join camera preview.
Added microphone, speaker, and camera selection before joining.
Added the ability to mute the microphone or disable the camera before entering a meeting.
Added background selection before joining, including blur, built-in backgrounds, and custom images.
Added a guest waiting room with host admission.
Added Accept All Participants Host Control.
Added direct Host Controls within the meeting tile.
Added co-host functionality.
Added participant camera and microphone restrictions.
Added participant controls, including mute and camera requests.
Added the ability to remove individual participants or end the meeting for everyone.
Added centralized Host Controls with participant search.
Added participant-name privacy controls.
Added the ability for hosts to disable participant chat.
Added persistent meeting chat with replies, editing, deletion, reactions, and unread-message counts.
Added file sharing through meeting chat.
Added drag-and-drop file sharing.
Added support for pasting files directly into meeting chat.
Added image previews before sending.
Added document presentation for PDF, PowerPoint, Excel, and image files.
Expanded support for presentation and sharing file formats, including legacy Microsoft Office formats.
Added interactive whiteboard functionality.
Added drawing, writing, shapes, colors, line thickness, partial erasing, object movement/resizing, undo/redo, and zoom.
Added Raise Hand functionality with ordering.
Added animated participant reactions.
Added meeting recording with participant notification.
Added live captions and transcripts.
Added meeting summaries and reviews when enabled.
Added participant pinning and full-screen viewing.
Added presenter switching, including when multiple participants share screens.
Added meeting timer, join/leave sounds, and participant activity notifications.
Added participant profile photos when available.
Added Picture-in-Picture support when switching browser tabs.
Added an option to open a meeting in the desktop app or continue in the web browser.
Improved mobile browser meeting layouts.
Added seamless host rejoining after disconnection.
Improved participant-name privacy across meeting interfaces.
Improved annotation and eraser functionality.
Improved microphone, camera, and screen-sharing status indicators.

Meeting Calendar & Scheduling

Added a unified calendar for scheduled meetings, bookings, and webinars.
Added create, edit, and delete functionality from the unified calendar.
Added Show Past for previous meetings.
Added Google Calendar synchronization.
Added ICS calendar support.
Added the ability to save ICS events to the local calendar.
Added automatic ICS invitation delivery to the host when creating a scheduled meeting, booking, or webinar.
Added automatic time-zone handling for invitations, calendar files, and public booking pages.
Added non-expiring meeting links.
Added advance configuration of Host Controls and meeting settings.
Added Schedule External API.
Added an active meeting counter.
Enabled camera and microphone lock settings by default.
Improved the Start Meet button UI.

Backup & Time Machine

Added real-time progress indicators for Restore, Import, and Backup operations.
Improved background processing so queued operations are continuously handled by the running daemon. Sandbox Version Updates (5).pdf

Network & Security

Added email OTP verification when changing the Public IP address.
Anti-Hacking rules are now persisted to rules.v4 so they remain available following system changes or restarts. Sandbox Version Updates (5).pdf

Global Settings

Added Global Settings functions for L1 and L2 Support.
Added validation to prevent Music on Hold files with duplicate names from being uploaded. Sandbox Version Updates (5).pdf

Dialer & Queue

Added real-time Aux Code updates in the Dialer when assigning or unassigning agents from a Queue. Sandbox Version Updates (5).pdf

Installation

Added RingQ Meet installation progress status.
The setup page now displays the current installation stage and approximate progress while Meet is being configured instead of displaying a generic error. Sandbox Version Updates (5).pdf

Google & Microsoft SSO Integrations

Updated supported Google and Microsoft functionality and integrations. Sandbox Version Updates (5).pdf
⸻

New Features

RingQ Web App — Release Notes
New Features & Improvements

Bug Fixes

Conference
Fixed an issue when assigning a DID to a Conference. Sandbox Version Updates (5).pdf
Music on Hold
Fixed an issue with Music on Hold in Global Settings. Sandbox Version Updates (5).pdf
RingQ Talk
Fixed an issue where including an email address caused a call to remain stuck on the loading screen.
Improved error handling for invalid LinkedIn URLs. Sandbox Version Updates (5).pdf
RingQ Meet
Fixed blurry screen sharing for other meeting participants.
Fixed the slide eraser removing an entire stroke instead of only the intended portion.
Fixed slide annotations not immediately appearing to other participants.
Improved eraser functionality for annotations and writing. Sandbox Version Updates (5).pdf
Backup & Restore
Fixed backup operations remaining stuck on Creating Backup….
Fixed failed Restore operations incorrectly reporting success.
Fixed users being signed out while a Restore operation was active. Sandbox Version Updates (5).pdf
Navigation
Fixed the Wrap Up Codes card not navigating to the appropriate page. Sandbox Version Updates (5).pdf

v9.1.11.6507242627 July 2026

New Features

Conference call ringback audio
Chat notification sounds when a new message arrives
Toggle to enable/disable notification sounds
Browser notification sound on new message
Browser tab title flashes "New Message Received"
Auto mark-as-read and tab title reset on tab click
Chat transcript included in resolution email
Chat file attachments
Real-time Chat Settings editing (no reload required)
Chat widget image upload
Resizable chat widget icon and button
Custom chat widget icon color
Custom chat widget header text
Custom chat widget subtitle text
Custom chat widget header color
Custom chat widget greeting message
Personalized client response with {name} variable
Editable floating questions with emoji support
Auto-open chat widget on page load
Toggle for chat widget online status indicator
Toggle for chat widget "Powered by" label
Toggle to enable/disable Call Flow Report
Stop and Download buttons in Call Debug banner
Call Debug feature in Global Settings
Troubleshooting section in Global Settings
Capture status banner with Stop button
Five-minute maximum capture duration
Outbound Rule details in Previous Calls
Web App Auto Logout for inactive users
Edit SIP Trunk entries in config.acl
Delete SIP Trunk entries from config.acl
SSL, Ports, and Call API options in Single Tenant Global Settings
Storage Management
Archive option in Storage Management
Audit Logs under Global Settings
Download and export Audit Logs
Tunnel configuration in Global Settings
Multi-Tenant Tunnel support
Tunnel configuration in pbx-setup.sh
Internal and external port scanning
Scan all configured ports in one operation
Additional port option for internal/external scanning
Plain-text download of port scan results
SSL certificate auto-renewal date
RingQ AI Custom Models for AI Transcribe (Tiny, Base, Small, Medium, Vosk)
ChatGPT and Gemini API key configuration
Custom CRM integration in Global Settings
Google Address Book integration

Improvements

Improved conference call dialer UI
Updated offline conversation resolved message text
Improved text alignment in Troubleshooting section
Real-time status in Capture banner
Real-time status in Call Debug banner
Initial Call Landing stability improvements (in progress)
Improved Troubleshooting interface navigation
Improved Call Debug interface layout
Improved visibility of Capture status banner
Improved Auxcode function in Web App Dialer
Improved Main Tenant Global Settings layout and navigation
Renamed General Settings to Global Settings
Removed Audit Logs and Storage Management from Sub-Tenant menu
Improved Phone Template management under Global Parameters
Improved extension import during migration
Separated manual email entry from user search in Scheduled Reports
Removed report-type validation blocking Scheduled Report save
Cleaner Version Updates interface; removed Sandbox/Alpha dropdowns, added version to header
Improved Feature Updates interface
Extension 6010 status changed to Reference
Single-line layout below Access Code Request on login page
Optimized page loading performance

Bug Fixes

Ringback audio not playing during conference calls
Conference calls connected to external numbers
Notifications not appearing while the app is open
Clients could be taken when an owner error was displayed
Take Client pop-up timing after first message
Take Client pop-up not appearing from push notifications
Spacing issues in AI-generated conversations
Duplicate records when adding Chat Settings entries
Script-based chat conversation flow and stability issues
Wrap-Up popup missing contact information
Call Landing not displaying contact popup for incoming calls
Declined transfer calls causing unexpected call behavior
Dialer name display issue
Web App Dialer stuck loading during active calls
Queue scripts not displaying or updating between queues
Issue when exiting SIP Trunk Advanced Settings
Security feature stability issue
Storage Management and Audit Logs missing from Global Settings
Tunnel backend connection reliability issues
Additional Tunnel stability issues
Duplicate records when adding or updating IP Phone Templates
Custom phone templates during extension auto-provisioning
Unable to create new phone templates
Migration import and download process errors
Cache handling issue during updates
Inaccurate information displayed in information button

v8.7.62.6506232623 June 2026

Fixed Gray Page Issue for L1 and L2 Support

Resolved the gray page issue encountered by L1 and L2 support users. The page now loads properly and displays the correct interface without getting stuck or showing a blank gray screen.

Resolved AI Agent Issue in Global Settings

Fixed the issue affecting the AI Agent configuration in Global Settings. The AI Agent settings now load and function correctly, allowing users to manage and update the configuration without errors.

v8.7.62.6506152615 June 2026

1. API Template Integration

Integrated Outbound and Inbound Advanced Templates from the RingQ API, enabling correct retrieval and application of advanced settings. Added an Outbound Settings Template for streamlined, consistent configuration.

2. Outbound Rules & Settings

New SIP configuration fields added to Outbound Rules:
SIP From User, SIP From Display Name, SIP From Host, CID Type
Fixes applied to Outbound Settings:
Caller ID from Outbound Rule not applied correctly
Extension Number not displaying/applying correctly
Caller ID from Extension not using configured value
CID Type not recognized during call routing
Editing SIP Trunk incorrectly altered dial plan when Outbound Advanced Settings were unchanged

3. Inbound Rules & Advanced Settings

Initial UI and configuration for Inbound Advanced Settings added (further refinement ongoing). Fixes include:
Newly added DIDs now correctly inherit configured Inbound Advanced Settings
DID Type Match using From User now matches accurately for improved inbound call handling

4. Scheduled Reports

Enhancements to the Scheduled Reports module:
Multiple email recipients now supported per report type (Call Logs, Call Ratings, Wrap Up, Aux Codes, Activity, Detail Queue, Overall Report)
Schedule History list added to review previously sent/generated reports
Enable/disable toggle added — deactivate a report without deleting its configuration

5. Reports & Call Logs

Call Logs Report UI improved for better readability and usability
Dialer call log accuracy issue resolved — records now display consistently in both Dialer Call Logs and Reports

6. Wrap-Up Call & Local Contacts

Fixed an issue where Wrap-Up Call did not work or display correctly for Local Contacts.

7. Global Settings & Security

New features and improvements:
Ports Scanner added (includes RTP port verification) for network/system checks
SSL option added in Global Settings for testing
'Jail Bans' renamed to SIP Guard with enhancements: Blacklist option, IP range support, IP search field, delete confirmation pop-up, removal of Total Ban count display
IP search field added to Web App Restriction, Mobile Restriction, Anti-Hacking, and SIP Guard sections
Debug Mode toggle added in Capture for easier troubleshooting
Public IP Address now displayed on the Dashboard

8. Emergency Rules & Dial plan

Emergency Setting added to Emergency Rules for improved emergency call configuration
Emergency Rules dial plan priority enhanced for more reliable emergency call routing

9. Language Settings & Translation

Improved language hierarchy: Global Settings language applies to all users; extension-level language becomes the user's primary language. Language option added beside the Call Status button on the Extensions page. Translation support added across 35+ Web App modules including Dashboard, Extensions, Global Settings, Reports, CRM, AI Transcribe, Wallboard, Teams, and much more.

10. Integrations & Address Book

Microsoft SSO added under Global Settings > SSO Integrations
CTI Integration renamed to Address Book and relocated for better organization and access
Microsoft SSO Integration moved to the Address Book section

11. SIP Trunk & Network

Real-time SIP Trunk registration/unregistration status added for accurate connectivity monitoring
localnet.auto added to ACL configuration for automatic local network detection and access handling.

13. Queue & Agent Management

Fixed an issue where assigning agents to a Queue failed. Agents can now be assigned successfully, ensuring proper call distribution.

15. Access Restrictions

Same Extension Access Restriction added — prevents a single extension from being logged in simultaneously across multiple tabs or browsers.

New Features

Version Update
Version 8.7.62.65061126 | 19th June 2026

12. Web App Performance & UI

Ongoing Web App performance optimizations — faster load times and smoother UX
Outbound Caller ID UI fixed under Extensions > Configure
Dialer click issue after minimizing resolved — no refresh required
Advanced Wallboard filtering fixed — filtered data now displays correctly

14. DID Updates

Cyprus added as an available country option in the DID section for local number configuration.

16. Chat Updates

Fixed an issue where chat sound alerts and notifications were not triggering correctly. Users now receive real-time chat notifications and audio alerts as expected.

v8.7.62.6505152615 May 2026

Automatic SIP Caller ID Fallback to Extension Number

If no outbound caller ID is assigned in the SIP Trunk Outbound ID, Extension Outbound ID, or Outbound Caller ID, the extension will automatically be assigned as the SIP caller ID.

Fixed Outbound Rules Length Validation Issue

Fixed an issue in Outbound Rules where the rules did not work if the length field was not set. The system now properly handles outbound rules even when no length value is configured.

Fixed Queue Manager Takeover Action Issue

Fixed an issue where the queue manager was unable to click or use the Takeover action. The manager can now properly access and perform the Takeover action when managing queue conversations.

Fixed Call Flow Report Issue

Resolved an issue where the Call Flow Report was not working properly. The report now loads and displays the correct call flow data as expected.

v8.7.62.6504282628 April 2026

New Features

LINE chat channel
Telegram chat channel
SMS via Twilio & Telnyx
Sound notifications in Chat with background support
Telegram configuration in SIP Trunk
Campaign Priority: Customer First / Agent First
Voicemail Detection in Auto Dialer
Contact UI in Auto Dialer
Broadcast Dialer Agent First mode
TLS support for Transfer Protocol in SIP Trunk Advanced Settings
SIP Profile option in SIP Trunk Generic configuration
SIP Profile in Global Settings
Auth Username field in SIP Trunk
Profile UDP with Enable/Disable toggle for TLS
Protection to prevent deletion of Internal and External Profiles
AI Agent and voicemail transcription
Call Activity Tracking for Outbound Rules
Gateway in DID Trunk
Direct Dialer SIP UID in IVR
Call Status Action Button
Inbound call recordings in Call Logs Report
Email Template Banner and Footer
White-Label SMTP
SMTP Configuration UI

Improvements

Chat: Conversation list behavior and agent visibility improved
CSV Upload UI for Contacts in Auto Dialer
Removed manager/owner restriction from chat
Delayed incoming calls via conference
Call Status display and Call Rating Report optimization
Desktop App UI icons enhanced
Timezone sync for push notification system
Firebase push notification filtering

Bug Fixes

Three-digit DID number issue
DID numbers containing zero (0)
DID numbers with leading zero not saved properly
DID Number UI issue
Inbound calls not received properly after reload
SIP trunks incorrectly showing as unregistered
SIP Profile configuration issue
Network Codec UI issue in Global Settings
Queue Filter on Wallboard
Queue call not removed from Wallboard after blind transfer
Wallboard call freeze issue
IVR timeout action issue
IVR 6000 extension could not be recreated after deletion
Duplicate entries when adding or editing Outbound Rules
Chat Notification issue
Web Meeting Chat Logo overlap
Restricted closed conversations from being transferred or replied to unless reopened
Mute/unmute freeze during transfer calls
Auto Dialer issue
Call Status display and behavior issue
iOS PUSH for internal calls
Voicemail Email UI issue
Audio AI issue

v8.7.62.6503312631 March 2026

About This Release

Version 8.7.62 delivers a major expansion of the RingQ platform — spanning new messaging channels, smart queue controls, PBX migration tooling, desktop connectors, managed backup services, and deep integrations with Microsoft Teams and Zoho Desk. This document is approved for public distribution and covers new features and enhancements only.
💬 New Chat Channels
Expand your reach — new messaging channels now available alongside WhatsApp and Facebook Messenger.
● LINE NEW CHANNEL
Customers on LINE — Asia's leading messaging platform — can now reach agents through RingQ queues with full routing and log support.
● Telegram NEW CHANNEL
Telegram conversations are fully routed through queues, assigned to agents, and tracked in chat logs.
● SMS via Twilio NEW CHANNEL
Send and receive SMS through your Twilio account with full queue routing and agent assignment.
● SMS via Telnyx NEW CHANNEL
Telnyx SMS is available as a carrier alternative, giving teams flexibility in their SMS provider choice.
⚙️ Chat Settings & Queue Controls
Granular control over how chats are distributed, attended, and alerted — all from one settings panel.
● Owner / Manager Assign Toggle NEW FEATURE
When enabled, managers and owners can directly assign incoming chats to agents — improving response time and escalation handling.
● Every Agent in Queue to Attend NEW FEATURE
Allow all agents in a queue to simultaneously attend chats — ideal for high-volume or overflow support scenarios.
● Round Robin Distribution NEW FEATURE
Automatically distribute incoming chats evenly among available agents for a fair, balanced workload.
● Custom Notification Sounds NEW FEATURE
Upload MP3 sounds, select from presets (Chat Sound 1–4), preview before activating, and delete unused files.
● Notification Recipient Toggle NEW FEATURE
Control who receives queue notifications — restrict to managers/owners only, or open to all queue members.
● Unrestricted Chat Participation ENHANCEMENT
The manager/owner assignment restriction for chat participation has been removed, enabling broader team collaboration.
🔄 PBX Migration Tool
Switch to RingQ from your existing PBX with minimal manual effort — import extensions, queues, and user data directly.
● Migrate from 3CX NEW FEATURE
Import 3CX PBX backup files. Extensions, dial plans, and user data are mapped and provisioned automatically.
● Migrate from Yeastar NEW FEATURE
Yeastar P-Series and S-Series backup files are supported for direct import, reducing migration time significantly.
● Migrate from MyTel NEW FEATURE
MyTel configurations can be imported via backup upload for a smooth cutover without manual re-provisioning.
● Universal CSV Import NEW FEATURE
For any unsupported PBX, a CSV import tool accepts extension lists, user data, and queue configurations in a standard format.

Supported Migration Sources

3CX · Yeastar (P-Series / S-Series) · MyTel · CSV (Universal Format). Additional PBX sources are under active development.
🖥️ Desktop App Connectors
Native Windows and macOS apps — being released separately as an Early Access programme.

Early Access Programme

The RingQ Windows and macOS desktop apps will be released separately to this platform update. Register for Early Access through your account portal to receive the apps ahead of general availability.
● RingQ for Windows COMING SOON
A native Windows app providing click-to-call, presence status, chat notifications, and call control — no browser required. Built for agent desktops in call centre and office environments.
● RingQ for macOS COMING SOON
A native macOS menu-bar app delivering the full RingQ feature set — calls, chats, status, and queue visibility — optimised for Mac workflows and Apple Silicon.
Both apps are released as separate installers and are not bundled with this platform update.
☁️ Hosted Backup & Data Management
RingQ manages your backup automatically — with the option to add your own backup service alongside.
● RingQ Managed Backup (Included) INCLUDED
All hosted accounts benefit from automatic, scheduled backups maintained by RingQ. Retention, redundancy, and restoration are fully managed — zero configuration needed.
● Bring Your Own Backup Service NEW FEATURE
Connect your own storage endpoint — S3-compatible, SFTP, or Azure Blob — as an independent backup destination alongside the RingQ-managed backup.
● Backup Configuration UI NEW FEATURE
A new Backup Settings panel lets administrators view schedules, check restore points, configure custom destinations, and manage retention policies.

How Backup Works

RingQ Hosted Backup is active by default. Adding your own backup service does not disable RingQ-managed backup unless explicitly configured. Both can run in parallel for maximum redundancy.
🔗 Platform Integrations
Connect RingQ with the tools your team already uses.
● Microsoft Teams NEW INTEGRATION
Route inbound calls to Teams users, display presence, and manage call transfers — bridging your phone system and collaboration platform.
● Zoho Desk NEW INTEGRATION
Automatic ticket creation on inbound calls, screen-pop for known contacts, and post-call notes synced to your Zoho helpdesk.
👤 User Management & Notifications
Smarter user visibility and notification controls for supervisors and administrators.
● User Detail Quick View NEW FEATURE
Surface key user information — email, username, phone, extension, and role — with a single button click.
● Push Notification Fix ENHANCEMENT
Firebase push notification filtering now correctly targets only the assigned user, manager, and owner.
📡 Telephony & Call Handling
Improved call routing visibility, IVR flexibility, and inline agent actions.
● Gateway in DID Trunk NEW FEATURE
Gateway support in DID Trunk configuration for more flexible routing in multi-site and carrier-diverse deployments.
● Direct Dialer SIP UID in IVR NEW FEATURE
IVR call flows now support Direct Dialer with SIP UID, expanding automated telephony options.
● Enhanced Call Status Display ENHANCEMENT
Call Status now shows both the active routing path and the specific rule applied to each call in real time.
● Call Status Action Button NEW FEATURE
Take inline actions — transfer, park, end — directly from the call status view without navigating away.
● Inbound Call Recordings in Reports NEW FEATURE
Inbound call recording entries now appear in Call Logs Report, providing a complete audit trail for compliance and quality review.
📧 Email & SMTP
Full white-label control over system emails — branding, templates, and custom SMTP sender configuration.
● Email Template Banner & Footer NEW FEATURE
Upload your logo and brand imagery to customise the header banner and footer of all outbound SMTP emails.
● White-Label SMTP NEW FEATURE
All system emails — notifications, OTPs, alerts — can be sent from your own domain with your sender name.
● SMTP Configuration UI NEW FEATURE
A new guided interface replaces manual SMTP setup with clearly labelled fields for server, port, authentication, and sender details.
This document covers new features and enhancements only and is approved for public distribution. For full technical notes including internal fixes, refer to the internal change log.
© 2026 RingQ · Version 8.7.62.65040126 · Released April 1, 2026

v8.7.62.6503182618 March 2026

Special Character Validation

Validation has been improved to prevent the use of unsupported special characters when creating a SIP Trunk. If invalid characters are detected, the system will display an error message and prevent the trunk from being created until the input is corrected.

Port Field Validation

The Port field now follows strict validation rules to ensure valid configuration.
The Port field is mandatory when configuring a SIP Trunk.
Only values within the valid range of 0 to 65535 are accepted.
Invalid values such as blank entries or numbers beyond the valid range (e.g., 70000) are no longer allowed.

Proxy and Port Handling

The system now correctly processes how the proxy and port are stored and displayed.
If Port = 0
The proxy will be saved without a port number in the database.
Example:
callcentric.com
If Port > 0
The proxy will be saved with the specified port number.
Example:
callcentric.com:5060
Added Validation for SIP Trunk Advanced Settings
The SIP Trunk Advanced Settings now include validation for the Calls Allowed, Expiry Seconds, and Re-Registration Timeout fields. This ensures that users cannot leave these required fields empty without receiving a validation error message.

SIP Trunk Loading Behavior

When loading an existing SIP Trunk configuration:
If the proxy includes a port number (e.g., callcentric.com:6060), the system automatically extracts and loads 6060 into the Port field.
If the proxy does not include a port number (e.g., callcentric.com), the system automatically sets the Port field to 0.

Advanced Settings – Import Trunk

The Advanced Settings section in Import Trunk has been updated to ensure that configuration changes are properly applied.
Updates made within the Advanced Settings during trunk import are now saved correctly.
The update functionality now works as expected, ensuring consistent configuration when importing or modifying trunks.
Added drag-and-drop Assigning in Queue LINE and Telegram in Queue
Drag-and-drop functionality has been added for LINE and Telegram assigning in Queue configuration. This makes it easier to organize, arrange, and manage these channels within the queue setup.
Fixed the issue with time values in the report
Resolved the issue where the time displayed in the report was incorrect or inconsistent. Reports should now show accurate time values for better tracking and monitoring.
Added Grandstream GRP2603 to Auto-Provisioning
Support for the Grandstream GRP2603 IP Phone has been added to the Auto-Provisioning feature. This allows the device to automatically retrieve its configuration, simplifying setup and deployment.
Added maximum length validation for DIDs
Maximum length validation has been added for DIDs to prevent users from entering values that exceed the allowed limit. This helps maintain proper formatting and avoids invalid entries.
Made the Company and Favorite fields under Contacts in the Dialer clickable
The Company and Favorite options under Contacts in the Dialer are now clickable. This improves navigation and makes it easier for users to access related contact information directly.
Improved the confirmation dialog for deleting on the Assign page
The delete confirmation dialog on the Assign page has been improved for better clarity and user experience. It now provides a clearer prompt before proceeding with the deletion action.
Improved the prompt messages for adding in Teams
Prompt messages for adding items in Teams have been improved to make them clearer and more user-friendly. This helps users better understand the required action and reduces confusion during setup.
Added a new template for Welcome Emails
A new template has been added for Welcome Emails to provide a more polished and consistent onboarding experience for new users. This helps ensure that welcome messages are clear, professional, and visually organized.
Added support for SMS Twilio settings configuration
Administrators can now configure Twilio credentials and related parameters in the system to enable sending and receiving SMS through the Twilio service.
Added support for SMS Telynx settings configuration
The system now allows administrators to configure Telynx SMS settings, enabling integration with the Telynx platform for SMS messaging functionality.
Backup from RingQ Service
All system backups are securely stored through the RingQ API backup service.
For instances hosted by RingQ, automatic daily backups are performed and retained for up to 7 days.
For other instances (non-RingQ hosted), daily backups are retained for 3 days, which may be extended subject to administrator approval.
Fixed offline and call disconnection issues
Resolved an issue where agents were set to offline and calls were unexpectedly disconnected.
Added SMS Twilio assignment in Queue
You can now assign Twilio SMS to queues for proper message routing.
Added SMS Telnyx assignment in Queue
You can now assign Telnyx SMS to queues for better message handling.
Fixed null “Answered By” in Bundled Report (Queue Answer)
Fixed an issue where the “Answered By” field showed no data in reports.
Conference Call Issue Fix – Third Participant Unable to Join
Fixed an issue in conference calls where the third participant was unable to join successfully.
Fixed Call Landing Issue
Resolved an issue affecting the Call Landing functionality to ensure proper operation and routing behavior.
Fixed DID Clickability in Queue Creation
Resolved an issue where the DID field was not clickable/editable when creating a new queue.
RingQ Meet Background Image
Add a background effect or upload a custom background image during RingQ Meet sessions.

v8.7.62.6503112611 March 2026

Attended Transfer Missed Added to Call Logs Report

Missed attended transfer events are now recorded in the Call Logs Report. This ensures that any attended transfer attempt that was not completed is still logged, providing better visibility for monitoring and troubleshooting.

Transfer Call Logging in Reports

All transfer call activities are now recorded in the Call Report Logs, ensuring that transfer events are properly tracked for reporting and analysis.

Chat Integrations

Added Telegram configuration option in the Global Chat Settings.
Added LINE configuration option in the Global Chat Settings.
Added logos for Chat Settings integrations including:
Telegram
LINE

Swipe Gesture for Tab Navigation

Swiping left or right on the page allows users to quickly switch between tabs without tapping the tab buttons.

Side Click via Mouse Drag

Added support for side-click interaction through mouse drag for easier navigation.

API Visibility Toggle (Eye Button)

Added an eye button for API fields to allow users to toggle visibility for better usability and security.

Owner Account MT Management Options Added

The Owner account can now access additional Multi-Tenant management tools, including:
Update
Time Machine
Security
Capture
Network (Codec)
Restart Services
MT First Instance Global Settings
The first MT instance is now configured to include all global settings by default.

Reports

Improved Bundled Call Log Report UI for Queue Answer.
Improved Call Logs for Attended and Blind Transfers.
Report Bundle Visibility Updated
The Report Bundle will now appear only in Queue reports when selecting an answered queue call from the report list.

SIP Refresh Control

The Refresh option is now available only for registration-based SIP trunks listed as True.
The refresh option will not appear for IP-based SIP trunks or those listed as False.

SIP Trunk Registration Refresh

The Refresh Registration button is now displayed only for registered SIP trunks and hidden for IP-to-IP trunks.

SIP Connection Status Handling

Improved offline and online detection for SIP connections.
If the internet connection is lost and the SIP disconnects, a reconnecting tone will now play until the connection is restored.

Migration Import and Upload Process

Improved the migration import and upload process for better reliability and performance.

User Permission Restriction (Extension 1000)

Improved permission control to ensure users with Extension 1000 permission cannot move or change roles to User or Manager.

Login Light Mode

Upon login, the system now defaults to Light Mode to provide a more comfortable viewing experience.

Contact Fetching Optimization

Implemented Node.js optimization for contact fetching, resulting in faster loading and improved performance.

Migration CSV – sipUID Enhancement

Enhanced the handling of sipUID in migration CSV files to ensure smoother and more accurate migration.

Chat Processing Improvements

Chat processing has been optimized for better performance and responsiveness.

Wallboard Update Improvements

Improved the wallboard update functionality for more reliable and timely updates.

Windows ZIP Password Protection Issue

Fixed an issue where backup ZIP files downloaded on Windows OS were not password-protected.

OTP Issue Resolved

Fixed an issue where the One-Time Password (OTP) functionality was not working as expected.

Profile Creation and Saving Issue

Fixed an issue that prevented profiles from being properly created or saved.

Delayed Update Refresh Issue

Fixed an issue where system updates required multiple refresh attempts or waiting several minutes before changes became visible.

Auto Redirect Issue

Resolved an issue affecting automatic redirect functionality.

Login Landing Page Display Issue

Fixed an issue where the landing page automatically switched to dark mode after login or logout.

SIP Trunk Privacy Parameter Issue

Resolved an issue related to Privacy parameter configuration (off / full).

v8.7.62.650303263 March 2026

New Features

The transfer process has been corrected to ensure subsequent attended transfer attempts proceed successfully without errors.
Transfer call entries are now accurately captured and displayed in the Call Logs report for complete call tracking and audit visibility.
The transcoding toggle now correctly applies and saves configuration changes, ensuring proper codec processing during call sessions.
Added Privacy Configuration on SIP Trunk

Bug Fixes

Fixed an issue where an attended transfer would fail on the second attempt after the initial transfer attempt was unsuccessful.
Fixed an issue where transfer calls were not properly recorded in the Call Logs.
Fixed an issue where enabling or disabling transcoding in the codec settings was not functioning as expected.

v8.7.62.6502122612 February 2026

New Features

Added White Label Support
Introduced White Label functionality, allowing customization of branding elements such as logo, app name, and theme colors to match company identity.

Bug Fixes

Fixed Mobile Offline Issue
Resolved the issue where the mobile application would incorrectly display or remain in offline status. The connection stability has been improved to ensure more reliable performance.

v8.7.62.6502112611 February 2026

Bug Fixes

Fixed status mobile devices

v8.7.62.6502102610 February 2026

New Features

Added
Enabled password authentication when logging in via IP address.

Improvements

Update Version 8.7.62.65021026

v8.7.62.650209269 February 2026

New Features

Added Web Password authentication on the login page
Introduced new backup features supporting AWS and FTP, with automatic scheduling options (Daily, Weekly, Monthly)
Added migration support for DIDs, Extensions, and SIP Trunks under Global Settings → Integrations

Bug Fixes

Fixed an issue with Favorites in the Team Directory
Resolved bug related to IP-based instances

v8.7.62.650203263 February 2026

New Features

1.⁠ ⁠Wallboard fixed the issue
2.⁠ ⁠Time Maching (backup) fixed the issue
3.⁠ ⁠Improved the UI of the DID
4.⁠ ⁠Improved the UI for the Wrap Up Report

v8.7.62.6501302630 January 2026

New Features

UI & UX Improvements
Presence, Wallboard & Call Monitoring Enhancements
Added blinking status indicator to Wallboard agent details.
Added in-call timer display to Wallboard agent details.
Messaging & Chat Enhancements
Added new SMS features for Twilio.
Added new SMS features for Telnyx.
Added new chat features for:
Facebook Messenger
WhatsApp
WebChat
Added Generic (Webhook) support for Single and Bulk SMS.
Added Generic (API) support for Single and Bulk SMS.
Booking, Webinar & Scheduling
Added new features for Booking, Webinar, and Schedule in Extension Profile.
Email & Access Management
Added a new email template for Access Code delivery.
Integrations & Connectivity
Added LinkedIn connection setup support.
Telephony & Call Flow Enhancements
Added Outbound Caller ID configuration per Extension.
Outbound Rules
DIDs
Added County field support for DIDs.
Performance & System Optimization
Server performance and stability optimizations applied
Adding a restriction (validation) for creating Extension.
Push for blind transfer connected to the call behavior settings.

Improvements

Improved UI on the Queue Call Landing Page.
Improved UI on the Global Settings – Call Landing Page.
Improved Team Directory Presence login and logout experience.
Improved UI for DIDs within Call Flow.
Improved Click-to-Talk user experience.
Improved Wallboard agent status visibility and accuracy.
Improved SIP management: deleting a SIP now automatically removes it from:

Bug Fixes

Bug Fixes
Fixed offline status handling issues.
Fixed Dialer Manager extension collapse and expansion behavior.
Fixed IP Phone username not displaying correctly on presence Call OUT.
Fixed initial presence call status not appearing immediately after page reload.
Fixed Wallboard queue hanging after a call ends.
Fixed parallel ringing auto-cancellation issue during web app ringing.
Fixed issue where extensions logged out from the Android mobile app were not reflected correctly.
Fixed internal call control when an extension is On Busy.

v8.7.62.6401302630 January 2026

New Features

Booking, Webinar, and Scheduling features in Extension Profile
New email template for Access Code delivery
LinkedIn connection setup support
Generic Webhook support for single and bulk SMS
Generic API support for single and bulk SMS

Improvements

Queue Call Landing Page UI
Global Settings Call Landing Page UI
Team Directory Presence login/logout experience
DID display and usability in Call Flow
Click-to-Talk user experience
Blinking status indicator for Wallboard agent details
In-call timer display for Wallboard agents
Wallboard agent status visibility and accuracy
Outbound Caller ID configuration per extension
Automatic removal of SIP from Outbound Rules and DIDs when deleted
County field support for DIDs

Bug Fixes

Offline status handling
Dialer Manager extension collapse/expansion behavior
IP phone username display during outbound presence calls
Initial presence call status not appearing after page reload
Wallboard queue hanging after call ends
Parallel ringing auto-cancellation during web app ringing
Extension logout status sync from Android mobile app
Internal call control when extension set to On Busy
SMS features for Twilio and Telnyx
Chat features for Facebook Messenger, WhatsApp, WebChat

v8.7.62.6412192519 December 2025

Call Handling & Call Control

Fixed internal extension call control when the extension is busy
Corrected previous call status duration display
Resolved issues with parallel ringing behavior and auto-cancellation
Fixed push notification handling for queue calls on the web
Prevented queue calls answered via push notification from remaining stuck on the wallboard

Queue & Agent Management

Added advanced IP Phone queue login and logout using Aux Codes integration
Improved queue call landing page UI
Enhanced presence login and logout visibility in the Team Directory (not yet real-time)

Reports & Recordings

Added report recording download links via CSV
Implemented unauthorized access protection (403 error) for report recording links accessed without an active session
Fixed issues on the Reports to Extensions page

Backup & Time Machine

Added backup management features: upload, restore, import, download, and delete
Time Machine backup import feature remains in progress and under continued enhancement

Wallboard Enhancements

Fixed IP Phone logged-in agents counter inaccuracies
Improved agent online counter reliability
Resolved wallboard hanging issues after calls
Optimized wallboard initial data load for immediate display with no delay
Implemented HTTP fallback requests when disconnected from the NodeJS socket to ensure continuous data updates
Integrated IP Phone agent status with wallboard tallying
Added agent status blinking indicators
Added in-call timers to agent details

Performance & Loading Improvements

Improved initial web app loading of online extensions for faster and immediate visibility
Fixed delayed presence status display after page reload

UI & Display Improvements

Added RingQ Talk Wallet UI
Improved Global Call Landing UI
Fixed extension display issues where usernames were previously shown instead of extensions
Improved overall wallboard UI and stability (ongoing testing)

Stability & Reliability Fixes

Fixed offline status handling issues
Resolved IP Phone username display issues during presence call-out
Fixed Dialer Manager extension collapse and expansion issues

v8.7.62.6412112511 December 2025

New Features

New Features
Voicemail Support for IP Phones
1-Day Expiry Token for iOS Mobile
RingQ App Links Added
Google Play Store (Android)
Apple App Store (iOS)
Chrome Web Store (RingQ Browser)
Global Codec – New UI in Global Settings Parameters
Global Codec – New Feature in Global Settings Parameters
Call Parking (Internal & External)
Available in Web App and Android
Clear Cache Button Added on Front Page
Added Trunk Name Display in DID Management
Added Minimize Button in Contact Pop-Up Window.
UI Enhancements for DID Management.

Improvements

Improvements
Enhanced Voicemail Button UI in Extensions.
Improved Enable/Disable Flow for Transcoding.
Improved Handling for Adding and Deleting Codecs in SIP Codec Settings.
Improved UI for Concurrent Call Settings in SIP.
Improvement for Global Settings – Call Landing Parameters.
Improved AI Agent Page UI and functionality.

Bug Fixes

Fixes
Fixed issue with duplicated Global Codec entries.
Fixed direct dial issue for extensions.
Fixed voicemail behavior on Android/iOS after 30 seconds of push notification.
Fixed call stuck issue for Manager role.
Fixed Agent Detail visibility in Wallboard.
Fixed RingQ Talk dropdown issue in Queue settings.
Resolved BLF grey screen display problem.
Fixed parallel ringing issue for overseas numbers under Outbound Rules.
Fixed Android push notification issue for External profiles.
Fixed Manager Observe / Coaching / Take-Over issues.
Fixed duplicate email addresses when creating new extensions.
Fixed username and password handling in SIP Template.
Fixed Global Settings Call Landing issue.
Fixed BLF behavior and grey screen issue.
Fixed issues on AI Agent page functionality.

v8.7.62.6411272527 November 2025

Enhancements & Improvements

Added Cached feature.
Added Support Email from API to Partner Account (Extension 9997).
Improved UI for Call Flow.
Improved UI for Activation Email for Extension.
Improved UI for Call Flow and SIP Template button.
Improved push notifications for iOS across multiple devices.
Improved Display Name handling for SNOM Auto Provisioning.
Auto Provisioning for Custom templates added.
Improved UI for Wallboard Filters in Agents.
Improved AI Agent performance when accessed through the IVR.
Improved UI for Extension Auto Provision.
Improved Online Extension visibility in Call Status.
Added Assigned Phone section in Connections.
Unified Auto-Provisioning Encryption URL for:
Yealink
Fanvil
Snom
Improved iOS Push Notification handling for multiple devices.
UI enhancement for Language Selection in AI Agent.
Improved UI for SIP Template.
Enhanced AI Agent UI, including:
Editable Custom Greetings
Restricted Language Selection
Improved UI for AI Agent overall.
Improved UI for SIP Template.
Improved “Online Extensions” display in Call Status.
Optimized loading performance for Extensions page.
Updated Web Dialer interface for improved Manager experience.
New UI for SIP Template features on Call Flow.
UI added for new “Connection” feature for Physical Phones (repeated update acknowledged).
Improved performance for loading Call Logs in Reports and App Call History.

Auto Provisioning Updates

Added Snom IP Phone support.
Improved provisioning for Yealink.
Improved UI for Timezone selection.
Validation added: One MAC Address per Extension only.
Shortened URL token for provisioning.
Fixed reboot and delete functions in Extension Auto Provision.
Auto Provision added to Global Settings with:
Existing Phone Templates
Edit & Delete options
Added Series Category for Models in Auto Provision.
Added new Custom options for Auto Provision.

AI Agent Improvements

Added Noise filtering for AI Agent.
Improved AI Agent Presence handling:
Login/Logout with multiple devices (Web)
Offline status across Web & Mobile
AI Agent 5555 added to IVR Action/Transfer list.
Improved Restart All for AI Agent under Service Restart.
Multi-Language AI Agent with restricted selection.
Default Language, Keyword, Voice, and Greetings now supported.
Integrated AI Agent into Global Settings.
Integrated installation for OpenAI API.
Call History added for AI Agent 5555.

SIP Template Enhancements

Added Preferred and Support settings in SIP Template.
Template Enable/Disable functionality added.
Added URL Link support.
SIP Template integration implemented from RingQ API.
Introduced new UI for SIP Template within Call Flow.

Team Directory Improvements

Real-time Login/Logout status updates.
Improved Online/Offline handling for Multi-Device presence.
The presence indicator now blinks Amber during outbound calls.

Call Status & Queue Enhancements

Updated EXPIRE timer in Call Status to HH:MM:SS format.
Added “Previous Calls” feature in Call Status.
Queue calls now support multiple devices on a single extension (Web & Android).
Queue Push Notifications supported on multiple devices for one extension.
Fixed and improved Call Status functionality overall.

Bug Fixes

Fixed audio issue on push notifications for iOS.
Fixed decline issue for Queue Calls on iOS Push Notifications.
Fixed the Extension Limit issue in Multi-Tenant instances.
Fixed AI Agent Audio issue after update.
Fixed security issue related to extension number registration on IP Phones and VoIP dialer apps.
Fixed Dashboard display for Disk Usage.
Fixed issue in Team Directory (Presence).
Fixed timezone issue in Auto Provision.
Fixed gray screen issue after clicking Reboot in Auto Provision.
Fixed URL token issue for Yealink provisioning.
Fixed duplication problem when adding an IP Phone in Extension Auto Provision.
Fixed SIP Template duplication issue.
Fixed Call Status display issue.
Fixed Prompt and Context issue in AI Agent.
Fixed duplication issue for DIDs.
Fixed Offline status issue.
Fixed Multi-Tenant offline issue.
Fixed Aux Code Button bug in Dialer.
Fixed UI issue in Queue affecting Username display in Agent Assignment.
Fixed File Server Certificate issue.

v8.7.62.6310172517 October 2025

Update and Fixes

Yealink auto-provisioning with timezone STUN selection added
Fanvil auto-provision with STUN selection added (timezone device setting in-progress)
Added a UI selection feature for Time Zone and STUN settings in Auto Provision
Improved the Web Dialer, allowing it to be freely dragged and repositioned
Fixed bug for uploading image on Profile
Fixed bug on Update Button for Profile Page
Auto Provision for IP PHONE Fanvil
Fixed the delay (1 min.) ringing for Yealink IP Phone
Fixed the caller ID in call status
Fixed the call for Parallel Mobile and Web App push notification
Fixed issue on QR Code login
Added UI features for Auto Provision Time Zone and STUN settings
UI enhancement for Team Directory and Call Status
Improved registration from Extension to Username
Improvement – Dark Mode on Extension and Teams button
Push notification fixed for iOS parallel / multiple devices in one extension
IP phone extension login prevention
Auto-provisioning for Yealink with STUN server configuration added
Web App white-label logo responsiveness added
Enhanced UI white-labeling capabilities (logo customization)
Fixed Presence status when app is offline
Added description field for Security Anti-Hacking
Added automatic 6-hour security auto-ban check
Improved Dialer (Web App) UI on Teams
Fixed Call Logs Report
Fixed push notification on parallel ringing (Web and Mobile)
Improved UI for Extension page
Improved UI for Security Anti-Hacking
Added new Security Anti-Hacking features (Limit Calls, Limit Per Minute & Hour)
Anti-Hacking (SIP INVITEs) improvements – fixed failed auto-bans and improved create/delete handling
Enhanced layout resizing for smoother behavior
Improved UI for Auto Provision
Added new UI for Global IP Restriction
Manual IP restriction now auto-bans and adds to IP tables
Fixed “extension disabled by administrator” login issue
Fixed auto-ban failure for SIP INVITEs > 10 requests in 180 minutes
Improved auto-reload after SIP/Gateway create or update
Improved auto-reload after Call Flow cache clear
Improved Dashboard UI (System Information, Copy Notice)
Improved UI for Profile and Dialer on Web App
Added validation to prevent special characters in SIP Trunk name
Removed Default Gateway (100000) from Outbound Rules
Improved Route List UI in Outbound Rules
Auto-reload after SIP or Gateway changes and Call Flow cache clear
Real-time creation and deletion of DIDs
New command: fs_cli -x (run FreeSWITCH commands without CLI)
Web App UI improvements – cleaner layout, better navigation and responsiveness
Fixed SIP and offline issue by restarting services
Improved Dark Mode UI for Team Directory
Auto Provision dynamic on Fanvil
Improved Auto Provision UI
Email notification for Concurrent Call added
Faster, more reliable email notifications
Fixed duplicate names in Chameleon and User Roles
Improved Dark Mode UI
Cleaner User Roles / Chameleon layout
Added dynamic Yealink auto-provisioning
Removed call logs download for support extensions 9997 & 9998
Improved email OTP delivery – faster and more secure
Added System Usage email notifications
Terminal now shows available commands
Pocket Capture button now blinks when active
Owner extension account protected from deletion
Bug fixes in Chameleon & User Rule
Improved Call Flow Report UI in Call Logs
Improved Team Directory UI (search, layout, styling)
Fixed outbound call reporting bug in Call Logs
APIRINGQ enhancements – disable SIP, Gateway, DID resources via API
APIRINGQ feature – add and assign DID numbers via API
New Feature: Call Pocket Capture in Call Logs Report
Added Parallel Ringing display in Call Status
Added Parallel Ringing Logs (internal & external)
System reboot feature in testing phase
Fixed Wrap-Up Time not applied in Call Queue
Fixed IVR rule selection clearing issue
Fixed Call Status duration not updating real-time
Removed agent-only Call Status view
Fixed deleted Holiday prompt still playing
Fixed BLF agent status not updating real-time
Simplified Call Flow config (remove Extension/Schedule create/edit options)
Fixed Extension status not updating when offline/logged out
Fixed “Close” button in Language and Office Hours settings
Fixed Queue Call Status timer including IVR time
Removed unused Call Control options (On Busy, No Answer, Call Relay, Call Screening)
Fixed extension update error when Outbound Caller ID missing
Fixed Wrap-Up Notes saving without required fields
Fixed Wrap-Up / Auxcode reports not updating agent names
Fixed Caller ID display format for incoming calls
Fixed “Gateway already exists” error when modifying SIP trunk
Defined logo & banner dimensions for Hotel Chameleon skin (520×85, 515×335)
Fixed Meet join/invite failures
Fixed queue logout affecting global Dialer status
Added Wallboard admin controls for agent login/logout
Improved presence detection and voicemail routing
Redesigned Reports UI to full page layout
Fixed Report filters, downloads, and generation
issues
Added UI for Call Pocket Capture and Terminal

v8.7.62.631003253 October 2025

New Features

1. Fixed the issue on the Presence if the app is offline
2. Added the Description on for the Security Anti-Hacking
3. Added an automatic check every 6 hours for the Security Anti-Hacking auto-ban
4. Improve UI for the Dialer (WebApp) on Teams

v8.7.62.631002252 October 2025

New Features

1.⁠ ⁠fixed Call Logs Report

Improvements

UPDATE 8.7.62.63100225

v8.7.62.631001251 October 2025

New Features

1.⁠ ⁠Fixed issue on push notification on parallel ringing with Web and Mobile

Improvements

UPDATE 8.7.62.63100125

v8.7.62.6309262526 September 2025

New Features

Email Notifications for System Usage
Call Pocket Capture button with blinking indicator
Enhanced Call Flow Report display
Call Pocket Capture in Call Logs Report
Parallel Ringing visible in Call Status
System rebooting functionality
Dark Mode for Team Directory
FreeSWITCH terminal command: fs_cli -x
Fanvil Auto Provision dynamic support
Email Notification for Concurrent Call
Real-time DID creation and deletion

Improvements

Anti-Hacking SIP INVITEs with improved handling
UI resizing for smoother behavior
Auto Provision UI improvements
Global IP Restriction features
Security enhancement for manually added IP restrictions
Auto-ban improvements for SIP invites exceeding threshold
Auto-reload after SIP/Gateway creation or updates
Auto-reload after clearing cache in Call Flow
Dashboard UI improvements
Profile and Dialer Web App UI improvements
Validation for SIP trunk names (no special characters)
Removal of Default Gateway from Route list
Web App UI improvements (layout, navigation, responsiveness)
Email OTP delivery system improvements

Bug Fixes

Owner extension accounts cannot be deleted
Chameleon and User Rules bugs
Outbound Call issues in Call Logs Report
APIRINGQ controls for disabling SIP, Gateway, DID
APIRINGQ support for adding DID numbers
Parallel Ringing entries in Call Logs Report
Team Directory updates for mobile Dialer
Duplicate Name fixes in Chameleon and User Roles
Extension has been disabled login resolution
SIP and offline issue resolution through service restart

v8.7.62.631 August 2025

New Features

Call Pocket Capture and Terminal UI added
Reports UI redesigned with responsive page layout
Wallboard admin controls for agent login/logout

Bug Fixes

Wrap-up time now properly applied in Call Queue
IVR Rules empty option selection capability
Call Status Duration real-time updates
Agent-only Call Status View removed
Deleted Holiday Prompt stops playing
BLF Agent Status real-time updates
Extension and Schedule options refined in Call Flow
Extension Status updates when offline or logged out
Language and Office Hours Close button functionality
Queue Call Status Timer excludes IVR time
Unused Call Control Options removed
Extension details updatable without Outbound Caller ID (Multi)
Wrap-Up Notes require completion before saving
Extension names update dynamically in reports
Caller ID format corrected for incoming calls
Gateway Already Exists error resolved
Hotel Skin logo/banner dimensions defined
Meet join and invite functionality fixed
Single Queue login/logout isolated from global Dialer status
Presence status and voicemail routing enhancements

v8.7.62.6221 July 2025

Bug Fixes

Queue Notification settings persistence
Active Calls display in Call Status
Real-time synchronization of active calls
Message on Hold announcement order
Queue recreation with same number
IVR recreation with same number
Voicemail Prompt playback
IVR Rule empty option selection
Queue Settings disable option
Invalid input call flow handling

v8.7.62.6115 July 2025

Bug Fixes

Duplicate entries in Call Logs Report
Queue Script button responsiveness in User Mode
Queue Message Interval settings persistence
Audio upload for Queue Message On Hold 3
Queue Notification settings retention
IVR prompt first seconds omission
Call recording audio playback timing

v8.7.62.626 June 2025

New Features

AI Transcribe in Reports
Basic Backup and Restore (Time Machine)
Support Ticketing improvements
UI Preloader on Web App Login

Improvements

Gateway UI redesign
Services Restart UI improvements
Cliniko integration enhancements
Reports section visual improvements

v8.7.62.525 June 2025

New Features

Extension Limit Enforcement for Multitenant deployments
License Stop Handling for Web App
Emergency Settings Enhancement
Support for both single-tenant and multitenant configurations

Improvements

Global Settings UI improvements

v8.7.62.424 June 2025

New Features

SIP ID feature for extensions
Push notifications via SIP ID (Mobile)
Call Transfer via SIP ID
Caller ID Priority Settings

Improvements

Dashboard license expiration alerts
Duplicate validation for SIP IDs
Voicemail greeting upload reliability
Audio file upload limit increased from 4 MB to 10 MB

v8.7.5917 March 2025

New Features

Attended Transfer in Dialer with full support
IP Allow/Block List with enhanced UI
CloudFon Integration (in progress)

v8.7.5817 September 2024

New Features

Advanced Wallboard with real-time metrics
Attended Call Transfer feature
Real-time Call Profile display
Real-time Call Status per Extension
Transfer Extension List redesign

Bug Fixes

Chameleon Mode stability fixes

Other changelogs

Android App →iOS App →Desktop App →