Advanced Call Reporting for your Call Center
It’s important for call centers of all sizes to be aware of how their teams are performing. Without real-time insights and data how can you truly know your contact center’s performance as well as your customer needs.
From simple data such as how long do they spend on the phone to which wrap-up code is used more often, RingQ’s advanced call reporting feature will enable you to make informed decisions on the future of your contact center.
- Individual & team reports
- Customer feedback reports
- Wrap-up code reports
- AUX reports
- SLA reports
- Call Traffic reports
- Abandoned call reports
If there’s a specific report that your call center needs then let us know!
