Manage Calls from your Desktop with CTI Mode for Teams, Dynamics & More
CTI (Computer Telephony Integration) mode allows you to link your computer to your phone system and manage inbound and outbound calls as well as chats directly from your desktop. Agents save time by no longer having to dial numbers on their physical phone and when an incoming call occurs, they are notified on their desktop with a pop-up.
Easy Call Operations
Easily manage calls without the need to manually enter a phone number on a physical device. Answer incoming calls from your desktop fast with the incoming call pop up.
Know Who’s Calling
With CTI mode you always know who is calling, enabling a more personalized customer service experience. CRM records popup when an incoming call occurs from a known number.
