Less Hold Time with Integrated Interactive Virtual Response (IVR) feature
Minimise the waiting time for your callers by activating a Digital Receptionist/IVR solution. How does it work? When an incoming call occurs the digital receptionist/IVR will answer the call and allow the caller to choose the department/person they wish to speak to via a menu option. Therefore, the caller does not have to wait for his call to be answered or to be transferred manually to their required destination.
Inbuilt Digital Receptionist/IVR with RingQ
RingQ call center comes with an inbuilt digital receptionist/IVR. No additional downloads or plugins are required it’s already there. Configuring your IVR menu is super easy by simply dragging and dropping elements to create your menu options for your callers.
- Achieve better customer service
- Boost agents’ performance
- Project a professional image
- Available 24/7
- Fewer manual errors
Not just for Call Routing. Automate Processes
Digital Receptionists and IVR systems have come a long way since they were first introduced. They can now be used to automate certain processes, like a self-checkout for callers. This frees up your call center agents’ time and enables them to deal with more urgent issues. Some processes that IVRs can handle:
- Account balance inquiry
- Account information
- Set PIN numbers or change passwords
- Make small payments
