Find Out How your Customers Truly Feel with Agent Rating Software
Open the lines of communication between you and your customers. Customers can offer the most valuable and insightful feedback, it’s a pity when businesses don’t tap into it. Listen to what your customers have to say and make improvements or praises as needed with RingQ’s agent rating and scoring software. It’s ever so easy to setup and once you have, you’ll get true insights into how your customers feel about the way you do business.
1 for Poor, 5 for Excellent
For a customer to rate your agent with RingQ’s integrated agent rating software all they need to do is press on the number that corresponds to the rating they wish to leave. Rating scores are pre-configured by your system admin and can be changed at any time.
Improve Agent Performance
By receiving honest and constructive feedback your agents are able to better themselves and start performing to a higher degree. As a result, you’ll see your customer retention and satisfaction levels increase also!
Give Praise & Recognition
Not all feedback is negative! Many times, you will receive positive ratings and comments from customers who rate your agents. When that happens, as a manager, it’s your job to praise and offer well deserved recognition.
