Cookie Policy
Last updated November 17, 2023
This Cookie Policy explains how RingQ Ltd ("RingQ," "we," "us," or "our") uses cookies and similar tracking technologies when you visit www.ringq.com. It explains what these technologies are, why we use them, and your rights to control our use of them.
For more information about how we process your personal data, please read our Privacy Policy.
1. What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to the website owners.
Cookies set by the website owner (in this case, RingQ) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. advertising, interactive content, and analytics).
2. How we use cookies
We use cookies for several reasons. Some cookies are technically necessary for our website to function as intended — these are called "essential" or "strictly necessary" cookies. Other cookies help us understand how visitors interact with our website, improve performance, and deliver relevant marketing.
Specifically, we use cookies to:
- Ensure the website loads correctly and securely
- Remember your preferences and settings across visits
- Understand how visitors navigate and use our website (analytics)
- Measure the effectiveness of our marketing campaigns
- Deliver relevant advertisements on third-party platforms
- Enable live chat and customer support tools
- Prevent fraud and improve security
3. Types of cookies we use
Essential storage
This storage is strictly necessary for the website to function, or records a choice you made, and cannot be switched off here. It does not track you across sites. You can block it in your browser, but parts of the site may not work as a result.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| ringq_consent / ringq-consent | RingQ | Remembers your cookie choice so we do not ask again on every visit | 6 months |
| ringq-locale | RingQ | Remembers the language you selected | Until cleared |
| ringq-a11y | RingQ | Remembers your accessibility display settings (text size, contrast, motion) | Until cleared |
| ringq_referral_code | RingQ | Keeps a partner referral code from the link you followed so a free trial sign-up is credited correctly | 30 days |
| ringq-chat-session | RingQ | Keeps your live chat conversation going if you start one | Until cleared |
Analytics (only with your consent)
These help us count visits and understand which pages are useful and how visitors move around the site, so we can improve it. They are off until you accept them, and are removed if you later withdraw consent.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| ph_*_posthog | PostHog | Product analytics: a random identifier, pages viewed and how you interact with the site | 1 year |
| ringq-visitor-id | RingQ | Anonymous visitor identifier that powers the live visitor count shown to our team in the chat console | Until cleared |
Translation (only when you choose a language)
If you pick a language other than English, we load Google Translate to translate pages we have not translated ourselves. This sends the text of the page you are viewing to Google. It is never loaded unless you choose a language.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| googtrans | Remembers the language Google Translate is translating the page into | Session |
4. Third-party cookies
We do not use advertising or social-media tracking cookies. The third-party services that set storage on this site are:
- PostHog — website and product analytics, loaded only after you consent
- Google Translate — automatic page translation, loaded only when you choose a language other than English
PostHog and Google each have their own privacy policy, which we encourage you to review. If we add other third-party services in future, we will list them here and ask for your consent first.
5. Cookies and your privacy
Some cookies we use may collect personal information, or information that becomes personal when combined with other data we hold. The handling of any personal data collected through cookies is governed by our Privacy Policy.
Where we rely on cookies that are not strictly necessary, we will only set those cookies after obtaining your consent through our cookie consent banner. You can withdraw or change your consent at any time using the "Cookie Settings" link in the footer of our website.
6. How to manage cookies
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences through our cookie consent tool, which appears when you first visit the website.
You can also control cookies through your browser settings. Most browsers allow you to:
- See what cookies have been set and delete them individually
- Block third-party cookies
- Block all cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close the browser
Browser-specific instructions for managing cookies can be found at the links below:
- Google Chrome: chrome://settings/cookies
- Mozilla Firefox: Preferences → Privacy & Security → Cookies
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
Please be aware that restricting cookies may impact the functionality of parts of our website. Essential cookies cannot be disabled as they are required for the website to operate correctly.
To change or withdraw your consent for analytics at any time, open your cookie settings:
7. Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. The "Last updated" date at the top of this page indicates when it was most recently revised. We encourage you to review this policy periodically.
8. Contact us
If you have any questions about our use of cookies or this Cookie Policy, please contact us: