Cookie Policy
Last updated November 17, 2023
This Cookie Policy explains how RingQ Ltd ("RingQ," "we," "us," or "our") uses cookies and similar tracking technologies when you visit www.ringq.com. It explains what these technologies are, why we use them, and your rights to control our use of them.
For more information about how we process your personal data, please read our Privacy Policy.
1. What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to the website owners.
Cookies set by the website owner (in this case, RingQ) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. advertising, interactive content, and analytics).
2. How we use cookies
We use cookies for several reasons. Some cookies are technically necessary for our website to function as intended — these are called "essential" or "strictly necessary" cookies. Other cookies help us understand how visitors interact with our website, improve performance, and deliver relevant marketing.
Specifically, we use cookies to:
- Ensure the website loads correctly and securely
- Remember your preferences and settings across visits
- Understand how visitors navigate and use our website (analytics)
- Measure the effectiveness of our marketing campaigns
- Deliver relevant advertisements on third-party platforms
- Enable live chat and customer support tools
- Prevent fraud and improve security
3. Types of cookies we use
Essential cookies
These cookies are strictly necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as filling in forms or setting your privacy preferences. You can set your browser to block them, but parts of the site may not work as a result.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| __ringq_session | RingQ | Maintains your session state across page requests | Session |
| csrf_token | RingQ | Protects forms against cross-site request forgery attacks | Session |
| cookieconsent_status | RingQ | Stores your cookie consent preference | 1 year |
Analytics cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular and how visitors move around the site.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated number as a client identifier | 2 years |
| _ga_* | Google Analytics | Stores and counts pageviews for a specific Google Analytics property | 2 years |
| _gid | Google Analytics | Identifies a user session and is used to throttle request rate | 24 hours |
Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| intercom-* | Intercom | Enables live chat and customer support functionality | 9 months |
| hubspotutk | HubSpot | Tracks a visitor's identity for the HubSpot lead analytics report | 13 months |
Marketing cookies
These cookies are set through our website by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They work by uniquely identifying your browser and device.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| _fbp | Meta (Facebook) | Used by Facebook to deliver and measure advertising on Facebook products | 3 months |
| _gcl_au | Google Ads | Used by Google AdSense to experiment with advertising efficiency on websites | 3 months |
| li_fat_id | Used for LinkedIn conversion tracking and ad targeting | 30 days |
4. Third-party cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and so on. The third-party services we use include:
- Google Analytics — website analytics and usage reporting
- Google Ads — advertising and conversion tracking
- Google Maps Platform — embedded maps and location features
- Meta (Facebook) — social media integration and advertising
- LinkedIn — professional network advertising and conversion tracking
- HubSpot — marketing automation and lead tracking
- Intercom — customer messaging and support chat
Each of these third parties has their own privacy and cookie policies. We encourage you to review them directly.
5. Cookies and your privacy
Some cookies we use may collect personal information, or information that becomes personal when combined with other data we hold. The handling of any personal data collected through cookies is governed by our Privacy Policy.
Where we rely on cookies that are not strictly necessary, we will only set those cookies after obtaining your consent through our cookie consent banner. You can withdraw or change your consent at any time using the "Cookie Settings" link in the footer of our website.
6. How to manage cookies
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences through our cookie consent tool, which appears when you first visit the website.
You can also control cookies through your browser settings. Most browsers allow you to:
- See what cookies have been set and delete them individually
- Block third-party cookies
- Block all cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close the browser
Browser-specific instructions for managing cookies can be found at the links below:
- Google Chrome: chrome://settings/cookies
- Mozilla Firefox: Preferences → Privacy & Security → Cookies
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
Please be aware that restricting cookies may impact the functionality of parts of our website. Essential cookies cannot be disabled as they are required for the website to operate correctly.
To opt out of being tracked by Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on. To opt out of interest-based advertising by companies participating in the Digital Advertising Alliance, visit optout.aboutads.info.
7. Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. The "Last updated" date at the top of this page indicates when it was most recently revised. We encourage you to review this policy periodically.
8. Contact us
If you have any questions about our use of cookies or this Cookie Policy, please contact us: