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RingQ Customer Centric Communications

Accessibility

A phone system every person on your team can use

RingQ lets each person change how the app looks and how they control it: larger text, stronger contrast, calmer motion, an easy-to-read font, and keyboard shortcuts they can set themselves.

4
text sizes, up to 150%
7
display settings
6
shortcuts you can change
A call center team on headsets at a shared desk, with a smiling woman in a wheelchair typing in the foreground
The RingQ text size choices of 100, 115, 130 and 150 percent, with the high contrast option below them

One settings page

Every option in the same place

Everything is on one page, applies the moment you choose it, and is remembered on that device. Nobody needs an admin to switch it on.

  1. Text size

    Choose 100%, 115%, 130% or 150%. The whole app scales together.

  2. Contrast, motion and focus

    Turn on high contrast, switch off animations, and make the keyboard focus outline stronger.

  3. Spacing, font and theme

    Add space between lines and words, switch to an easy-to-read font, or follow your computer's light and dark setting.

  4. Keyboard shortcuts

    See every shortcut and change the ones you want, straight from this page.

The RingQ Accessibility page with numbered markers for text size, contrast and motion options, spacing and font, and keyboard shortcuts

Make it fit you

Change how RingQ looks, in one click

Bigger text, stronger contrast and calmer screens, for the people who need them and the days they do.

Bigger text when you need it

Choose 100%, 115%, 130% or 150%. The whole app scales together, from the menus to the tables, and the layout reflows to keep everything readable.

  • Four sizes, from the default up to 150%
  • Applies to every screen, not just one page
  • Changes straight away, with no reload
A man in glasses lifts them to squint at a laptop screen on his sofa
The RingQ dashboard's Active Calls list at 150 percent text size, with large, easy-to-read call times and numbers
The RingQ dashboard at the default text size, with the active calls table and system health cards
Default text size (100%)
The same RingQ dashboard at 150 percent text size, with larger text throughout and the layout reflowed to fit
Larger text (150%)

Stronger contrast for text and controls

High contrast gives text and borders more definition, so labels, fields and buttons stand out from the page. It also turns on by itself when your computer asks for more contrast.

  • Black text and clear outlines on every card, table and field
  • A visible outline on whatever you have selected
  • Works with the Daylight theme and the dark themes
A man in a wheelchair at a desk, reviewing a chart on a computer monitor
RingQ wallboard counters with high contrast on: black text and a bold dark outline around each counter
The RingQ wallboard with the standard colors, showing call counters and the queue calls list
Standard
The same RingQ wallboard with high contrast on: black text and bold outlines around every counter and table
High contrast

An easy-to-read font and more space between lines

Switch to Atkinson Hyperlegible, a typeface designed for readers with low vision, and add extra spacing between lines, words and letters. Long lists and tables become easier to follow.

  • Atkinson Hyperlegible, loaded only if you choose it
  • Wider line, word and letter spacing
  • Icons and layout stay exactly as they were
The RingQ contacts list in the easy-to-read font with wider text spacing
  • Reduce motion

    Turns off animations and transitions for people who find movement distracting or uncomfortable.

  • Stronger focus outline

    A thick, high-visibility outline follows the keyboard around the page, so you never lose your place.

Works from the keyboard

Everything within reach, without a mouse

Keyboard users can reach every control, skip past the menus, and set the shortcuts to whatever suits them.

Skip straight to the work

The first Tab stop on every page is a Skip to main content link. One key press jumps past the sidebar and top bar, so keyboard and screen reader users are not tabbing through the menu on every page.

  • Appears the moment you press Tab
  • Moves you straight into the page content
  • A strong focus outline shows where you are
The RingQ dashboard with a Skip to main content button showing at the top left after pressing Tab

Shortcuts you can change

Press the question mark key to see every shortcut. Open search, answer a call, hang up, mute or hold, then choose Change and press the keys you would rather use. RingQ warns you if a combination is already taken.

  • Search, answer, hang up or decline, mute and hold
  • Press ? at any time to see the full list
  • Reset one shortcut, or all of them, in a click
Hands resting on a laptop keyboard and trackpad
The RingQ Keyboard shortcuts dialog listing search, answer, hang up, mute and hold, each with a Change button

Built for calls

Screen reader support where it matters most: on the phone

A phone system changes quickly. RingQ sends the important changes to screen readers as they happen, so a call is never missed because it was only shown on screen.

A woman in a wheelchair wearing a headset and holding a tablet, with colleagues behind her in a bright office
  • Incoming calls are announced

    When a call rings, RingQ tells screen reader users who is calling, without moving focus away from what they are doing.

  • Call state is spoken

    Connected, on hold, ended and failed calls are each announced, so nobody has to look for a status light.

  • Mute is confirmed

    Muting and unmuting the microphone is announced, so you always know whether the other person can hear you.

  • Answer and hang up from the keyboard

    Answer, hang up or decline, mute and hold all have shortcuts, so a call never needs a mouse.

  • Alerts that are read out

    Success and error messages appear as alerts that screen readers read aloud when they show up.

  • The page language follows you

    When you change the RingQ language, the page language changes with it, so screen readers pick the right voice.

Easy to find

One click away, even before you sign in

Accessibility settings are in the profile menu once you are signed in, and on the sign-in screen itself, so people can set things up before they start.

In the profile menu

Open the profile menu at the top right and choose Accessibility or Keyboard shortcuts.

The RingQ profile menu listing View Profile, Accessibility, Keyboard shortcuts and Logout

On the sign-in screen

An Accessibility settings link sits below the sign-in form. Make the text larger or turn on high contrast first, then sign in.

The RingQ sign-in screen with the Accessibility settings dialog open, showing text size and display options

Respects your system

Set it once on your computer, and RingQ follows

RingQ reads the accessibility settings people already use on Windows, macOS and their browser, so they do not have to set things up twice.

  • Needs more contrast?

    If your computer is set to increase contrast, RingQ switches on its high contrast mode automatically.

  • Prefers less motion?

    If your computer asks for reduced motion, RingQ turns animations and transitions off for you.

  • Light or dark?

    Switch on one setting and RingQ follows your computer between Daylight and your last dark theme.

Missing something your team needs?

We build to WCAG 2.1 AA, but we have not had an independent audit yet and have no VPAT today. Tell us what you need and we will plan for it.

Tell us what you need