Supercharge Your Agents’ Performance with RingQ
RingQ Cloud CX gives your team the tools to handle more calls, connect faster, and deliver better customer experiences—without wasting a second.
Built for Inbound & Outbound Call Centers
- Inbound Call Center Tools:
- Smart Call Queues that minimize wait times
- Efficient Ring Groups to route calls to the right agents
- Real-time queue monitoring for better control and responsiveness
- AI powered IVR to automatically assist callers
- Call Routing to automate call distribution
- Outbound Call Center Features:
- Auto Dialer to automate outbound campaigns
- Predictive Dialer that connects agents only to live answers
- No more manual dialing or idle time—just pure productivity
- Call routing – use different trunks for cost optimization
Seamless Hybrid Workflows
Agents can effortlessly switch between inbound and outbound calls using a unified interface. Whether it’s customer service or sales, RingQ keeps your team agile, responsive, and ready for anything.Smarter Team Collaboration
Create custom Ring Groups and share call loads across teams. With integrated CRM support, call recording, whisper, and barge-in features, agents stay connected and supported throughout every interaction.
Real-Time Analytics & Coaching
- Supervisors get live insights through intuitive dashboards.
- Displayed Wallboard - monitor calls
- Track performance metrics
- Step in with live coaching tools like whisper and barge-in
- Optimize training, spot bottlenecks, and drive results—all from one place.
No Time Wasted. Ever.
RingQ is engineered for speed and efficiency:
- Automated dialing
- Smart routing
- Centralized tools
- Minimal clicks, maximum impact
Less time spent navigating systems means more time focused on conversations that convert.
