Robocall Compliance
RingQ employs caller ID authentication technology to combat robocalls through the STIR/SHAKEN framework — verifying caller identity and reducing fraudulent call spoofing across your communications platform.
What is STIR?
Secure Telephone Identity Revisited (STIR) is a set of technical standards that allow phone companies to digitally sign calls as they originate — certifying that the caller ID presented is authentic and has not been spoofed.
What is SHAKEN?
Signature-based Handling of Asserted Information Using toKENS (SHAKEN) is the industry framework that governs how carriers implement STIR. Together, STIR/SHAKEN enables calls traveling through interconnected phone networks to have their caller ID digitally verified end-to-end.
How It Works
Call is placed
A caller dials a number. The originating carrier checks whether the call source matches the number being presented as the caller ID.
Digital signature applied
The originating telephone provider digitally signs the call using a certificate, assigning an attestation level that reflects how confident the carrier is in the caller's identity.
Signature travels with the call
The digital signature is passed along with the call as it traverses interconnected phone networks across carriers.
Receiving carrier verifies
The terminating carrier — the phone company of the person receiving the call — validates the signature to confirm the call is genuinely from the number shown on Caller ID.
RingQ's STIR/SHAKEN Implementation
- Prevents illegal caller ID spoofing used in fraudulent robocall schemes
- Gives call recipients confidence that the displayed number is authentic
- Reduces unwanted automated calls reaching your customers
- Meets FCC and federal regulatory requirements for VoIP providers
- Integrated natively into RingQ's Cloud CX communications platform