Server Monitoring
Know Your Phone System Is Healthy, Every Minute
Watch your RingQ server with your own SNMP monitoring tool or your IT partner, over encrypted SNMPv3, while RingQ Support keeps an eye on its health too.
- 1 min
- Numbers refresh
- v3
- SNMP, signed and encrypted
- 20
- Allowed addresses
- 0
- Ports opened for Support
Global Settings · Troubleshooting
Monitoring
- Status
- Working
- Allowed addresses
- 2
- Polls today
- 1,284
What your tool can read
Calls up now
42
Phones registered
318
Trunks up
4 of 4
Callers waiting
3
Recording disk used
38%
Safe calls (capacity test)
240
Recent polls
- 10:42:01203.0.113.25 · Head office monitorAnswered
- 10:41:58198.51.100.7 · IT partnerAnswered
- 10:39:12192.0.2.80 · UnknownRefused
Monitoring Built Into RingQ
No agent to install and no add-on to buy. Monitoring is part of every dedicated RingQ server and is off until you switch it on.
Works With Your Tools
Any SNMP monitoring tool can read RingQ. Import one standard MIB file and start graphing.
SNMPv3, Signed and Encrypted
Every poll is signed with SHA-256 and encrypted with AES. Old open community strings are not used.
Only the Addresses You Allow
UDP 161 opens for up to 20 addresses you list. Everyone else is refused and logged.
RingQ Support Watches Too
Health numbers reach RingQ Support every minute over an outbound link, so problems are spotted early.
- 01Your team
Put Your Phone System on the Same Screen as the Rest of IT
Switch on Monitoring in Global Settings, add the address of your monitoring tool and set a username, password and encryption key. Your tool then reads calls, phones, trunks, queues and disk space once a minute, next to your servers, network and firewalls. Set alerts for a trunk going down or a disk filling up, and hear about it before your users do.
- SNMPv3 authPriv
- SHA-256 or SHA
- AES-128
- RINGQ-MIB
- OID list
- 02Third party
Let Your IT Partner or MSP Monitor for You
Many businesses have an IT partner who watches their systems around the clock. Add the partner's polling address to the allowed list and give them the sign-in details. They see health numbers only, never calls, recordings or contacts, and you can remove their access at any time. Recent polls shows every request from the last 24 hours, answered or refused, so you always know who is reading the server.
- Read only
- Per-address access
- Recent polls log
- Remove any time
- 03RingQ Support
RingQ Support Keeps an Eye on Your Server
With RingQ Support monitoring on, your server sends a small set of health numbers to RingQ Support every minute: calls up, CPU, memory and disk. It goes out over the secure RingQ Console connection, so no port is opened, and it works on every server, including shared servers where SNMP is not offered. Our team can spot a full disk, a stopped service or an unusual load and contact you early. You can switch it off on the same page.
- Every minute
- Numbers only
- No open port
- On by default
- Switch off any time
Your monitoring tool
Polls the server with SNMPv3
UDP 161, only from the addresses you allow
Your IT partner
Watches the server for you
Their own address and sign-in, read only
RingQ Support
Gets health numbers every minute
Outbound from the server, no open port
Signed and encryptedYour RingQ server
Calls, phones, trunks, queues, disk and RingQ Call Services
- 04Capacity
Know How Many Calls Your Server Can Safely Carry
Run the Capacity Test in Global Settings to measure the safe number of calls at the same time on your own hardware. Monitoring shares that number with your tool, next to the calls allowed by your licence and the calls up now, so you can alert well before the server is full. Planning a new server? The Server Size Calculator suggests CPU, memory and disk for your number of users and calls.
What Your Monitoring Tool Can Read
RingQ values sit in one standard MIB next to the usual server values, so your tool can graph them and alert on them like any other device.
Calls up now and today
Live calls on the server and the total since midnight.
Phones registered
Desk phones and apps signed in, against extensions switched on.
SIP trunks
Trunks up out of the total, with the state of each trunk by name.
Callers waiting
Callers waiting in all queues, and in each queue by name.
Recording disk
Free space and percent used on the disk that holds call recordings.
RingQ Call Services
Whether the call engine is running, so you hear about it first.
Capacity
Calls the licence allows and safe calls from the last Capacity Test.
Standard server values
CPU load, memory, disks, network traffic, uptime and RingQ version.
Set up in minutes
Four steps to monitor your RingQ server
- 1
Open Monitoring
In the RingQ web app, go to Global Settings > Troubleshooting > Monitoring. Owner access is needed.
- 2
Allow your tool
Under Who can poll, add the IPv4 address or range of each monitoring tool, with an optional name.
- 3
Set the sign-in
Pick a username, password and encryption key. RingQ never shows them again, so keep them safe.
- 4
Save and add the device
Switch Monitoring on, save, then add the server to your tool with SNMPv3 and import RINGQ-MIB.
Every setting, the full OID list and troubleshooting: Monitoring (SNMP) guide
Frequently asked questions
Which monitoring tools work with RingQ?
Any monitoring tool that supports SNMPv3 with authentication and encryption, which covers almost every current tool. RingQ gives you one standard MIB file and an OID list, so there is no special plugin to install.
Is SNMP monitoring secure?
Yes. RingQ only accepts SNMPv3 with authentication and privacy: every poll is signed with SHA-256 (or SHA for older tools) and encrypted with AES-128. UDP 161 opens only for the addresses you list, and the password and encryption key are never shown again after you save.
What can a monitoring tool see?
Health numbers only: calls up now and today, phones registered, extensions, SIP trunks up and the state of each trunk, callers waiting per queue, recording disk space, whether RingQ Call Services is running, the licence call limit, safe calls from the last Capacity Test and the RingQ version, plus the standard CPU, memory, disk and network values. It cannot see calls, recordings, contacts or settings.
Can our IT partner monitor the server for us?
Yes. Add the partner's polling address under Who can poll and share the sign-in details with them. Recent polls shows every request from the last 24 hours, and you can remove the address at any time.
What does RingQ Support monitoring send?
A small set of health numbers, such as calls up, CPU, memory and disk use, once a minute over the outbound RingQ Console connection. No port is opened and no call content is sent. It is on by default and you can switch it off on the Monitoring page.
Is SNMP available on shared servers?
SNMP is offered on dedicated servers, including self-hosted, on-premise and dedicated cloud servers. On shared multi-tenant servers SNMP is not shown, and RingQ Support monitoring watches the server for you.
Plan and run your server