RingQ MCP
Ask Your Phone System Anything
Connect your AI assistant to your RingQ server and ask in plain words: where a call is, who makes the most calls, why a phone is offline. Troubleshoot it yourself, and make changes without hunting for the right screen.
- 100+
- PBX tools
- Live
- Calls and health
- 3
- Role levels
- 100%
- Logged
Where is the call from +1 555 0187 right now?
It is waiting in queue 9000 Sales, position 2, for 1 min 42 s.
Two agents are free: Sofia Ramos (1012) and Ken Ito (1015).
More Than Reports: Your Whole PBX, on Request
RingQ MCP is already built into your RingQ server. Switch it on and your team can ask questions, troubleshoot and make changes through the AI assistant they already use.
Answers in Seconds
Ask a question instead of opening five screens and an export.
Fix It Yourself
Run the same checks RingQ support runs, any time, without raising a ticket.
The Whole PBX, Live
Calls, phones, trunks, numbers, services and server health, not only call totals.
Safe by Default
Your RingQ role sets what the AI may see and do, and every step is logged.
What you can ask
Questions your reports can't answer on their own
RingQ MCP gives your AI assistant more than 100 tools for your phone system, from live calls to server health. Ask in your own words and it picks the right ones.
Live calls
What is happening on your phone system at this moment.
- “Where is the call from this number right now?”
- “Which calls have been up for more than an hour?”
- “End the stuck call on the wallboard.”
People and usage
Who does what, and how much, across the whole system.
- “Who made the most calls this week?”
- “Which agents missed the most queue calls today?”
- “Who is signed in on more than one device?”
Troubleshooting
The checks RingQ support runs, in your own hands.
- “Why is the reception phone offline?”
- “Is our SIP trunk registered?”
- “Where does our main number ring, and is any step broken?”
Server health
The state of the server your phone system runs on.
- “How much disk space is left, and what uses it?”
- “When does our SSL certificate expire?”
- “What changed in the last update?”
Changes in plain words
Ask for a change instead of hunting for the right screen.
- “Close the support line at 6 pm on Fridays.”
- “Add 25 December as a holiday.”
- “Add Ken to the Sales queue.”
Who changed what
Your audit log, searchable by asking.
- “Who changed the IVR menu yesterday?”
- “Show failed sign-ins from the last 24 hours.”
- “Which IP addresses are blocked right now?”
Beyond reports
Reports tell you what happened. MCP tells you why.
RingQ already comes with many reports, and they stay. RingQ MCP adds the live state of the whole PBX, so you can go from a number on a report to its cause in one question.
- What it shows
- ReportsTotals and lists you choose from a menu
- RingQ MCPThe answer to the question you typed
- Time
- ReportsPast periods: today, this week, this month
- RingQ MCPRight now, plus any past period
- Scope
- ReportsCalls, queues, agents and ratings
- RingQ MCPCalls plus phones, trunks, numbers, services, disk and certificates
- Fixing
- ReportsYou find the screen and change it
- RingQ MCPAsk for the change, approve it if needed, done
- Best for
- ReportsRegular reviews and exports
- RingQ MCPQuick questions and troubleshooting
Safe by design
Your AI sees what your role sees, and nothing more
RingQ MCP runs on your own RingQ server and uses the same roles you already set up. There is no master key and no back door.
Level 1
User
Their own extension, calls, devices and work hours
Level 2
Manager
The whole account: queues, IVRs, numbers, trunks, reports and live calls
Level 3
Owner
Everything, plus server health and repairs, and approves risky changes
Signs in as you
Each person connects with their own RingQ sign-in, and the AI only gets the rights of their role.
Risky changes wait for the owner
Deleting, re-pointing a number or restarting a service needs the account owner's approval first.
Never the private parts
Call recordings, voicemail audio, passwords, SIP secrets and API keys are never returned.
Every call is logged
Each question and change is written to your audit log, with who asked and when.
Rate limited
Changes have their own lower limits, so a confused assistant cannot flood your system.
One switch
The owner can turn off changes, or RingQ MCP altogether, at any time.
Set up in minutes
Connect your AI assistant in four steps
- 1
Switch it on
The owner turns on RingQ MCP in Global Settings, under AI & MCP, and chooses whether changes are allowed.
- 2
Add your server
Add your RingQ server as a connector in Claude, ChatGPT or any AI assistant that supports MCP.
- 3
Sign in with RingQ
Each person signs in with their own RingQ account, so the assistant gets exactly their role's rights.
- 4
Ask away
Ask about calls, people, phones and your server in your own words. Changes that need it wait for the owner.
Frequently asked questions
What is MCP?
MCP (Model Context Protocol) is an open standard that lets AI assistants such as Claude and ChatGPT use tools in other systems. RingQ MCP is RingQ's MCP server, built into every RingQ server, so your AI assistant can read and, if you allow it, change your phone system.
Which AI assistants work with RingQ MCP?
Any AI assistant that supports MCP connectors, such as Claude and ChatGPT. You add your RingQ server as a connector and sign in with your RingQ account.
Can the AI change my phone system?
Only if the owner allows changes, and only within the rights of the person who signed in. Risky changes, such as deleting something, pointing a number somewhere else or restarting a service, wait for the account owner's approval.
Can the AI hear my calls or read my passwords?
No. RingQ MCP never returns call recordings, voicemail audio, passwords, SIP secrets or API keys, whatever the assistant asks for.
How is this different from RingQ reports?
Reports stay, and are best for regular reviews and exports. RingQ MCP answers one-off questions, shows what is happening right now across the whole PBX, and helps you find and fix the cause of a problem.
Does RingQ support use the same MCP?
Yes. RingQ support uses MCP to check your server as soon as you raise a ticket, with read-only checks and narrow, logged access. See how RingQ support works for the details.
See RingQ MCP on your own system
Book a demo and we'll connect an AI assistant to a RingQ server and answer your questions live.