RingQ Customer Centric Communications

How to Configure FTP Backup

Introduction

This guide takes you through the steps to configure FTP as your backup destination for your RingQ Cloud PBX. We recommend using SFTP instead of FTP, as it uses SSH to encrypt data. Read the How to Configure SFTP Backup guide.

Prepare Your FTP Server

Before configuring RingQ, ensure the FTP server is ready:

  • FTP Service Installed & Running (e.g., FileZilla Server or vsftpd)
  • Static Public IP or Domain Name
  • FTP Port Open (Default: 21)
  • Dedicated FTP User Created
  • Writable Backup Directory Assigned
  • Required Information:
  • FTP Host / IP Address
  • Username
  • Password
  • Storage Path (e.g., /ringq-backups/)

Access RingQ Time Machine Settings

RingQ instance backup with the Time Machine
1

Log in to your RingQ Admin Dashboard.

2

Navigate to Settings → Global → Time Machine.

3

Go to Settings.

RingQ backup location type
4

Scroll down to Location Type.

RingQ backup Storage Destination
5

Click Storage Destination.

Select FTP
6

Select FTP.

Configure FTP as Backup Destination

FTP Field

Fill in the following fields:

  • Storage Type – Select FTP
  • Host – Enter the FTP server address (e.g., ftp.yourdomain.com or IP address)
  • Port – Enter the FTP port number (default: 21, unless otherwise specified)
  • Username – Enter the FTP account username
  • Password – Enter the FTP account password
  • Storage path – Specify the destination folder path on the FTP server (e.g., /backups/ringq/)

Ensure all credentials and the storage path are correct, then click the Save button to apply and store the configuration.