Telegram Chat and Calls in RingQ
Chat with and call customers on Telegram from RingQ. Telegram messages and voice calls reach your agents, queues and IVR alongside every other channel.
Not every customer is on WhatsApp. In a lot of the markets we work with — Southeast Asia, the Middle East, parts of Eastern Europe — Telegram isn’t a backup app. It’s the main one. People use it for everything: chatting with friends, running business groups, making voice calls. It’s just how they communicate.
So it made sense to bring it into RingQ.
What’s New?
You can now send and receive Telegram messages and calls directly inside RingQ, alongside your existing WhatsApp and Facebook Messenger conversations. No tab-switching, no separate inbox — everything in one place.
Why we Built This
We kept hearing the same thing from customers in Malaysia, Indonesia, Cambodia, and other Telegram-heavy regions: they were managing customer conversations across multiple apps, and it was a mess.
The whole point of RingQ is that you shouldn’t have to do that. So when a channel matters to your customers, it should be in your dashboard.
What This Means for Your Team
Faster response times, less context-switching, and the ability to meet customers on the platform they actually prefer. If your audience is in a region where Telegram is dominant, this update is going to make a real difference to how you work day-to-day.
Telegram joins WhatsApp, Facebook Messenger, Website Live Chat, LINE and SMS as part of RingQ’s omnichannel setup. More channels are on the way as we continue to expand based on where our customers actually are.
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