Team Directory

Introduction

The Team Directory feature helps you manage and navigate your call center staff efficiently. It enables users to view contact information, mark favorites, initiate calls, chats, and video calls, and check the statuses of team members. Here’s how to use and manage the Team Directory effectively.

Accessing the Team Directory

• Log in to your RingQ web app.
• From the side menu, click Team Directory.

Viewing Team Members

• From the Team Directory, you can view a team member’s name and extension number, initiate a call or chat, add them to favorites (star), and check their status (Available, Busy, Offline).
• To search for a specific team member, type their name or extension number in the search bar.

• Click the Team Directory drop-down to choose between viewing All members, Favorites, or a specific group.

Extension Status

There are different types of Status a user can choose from to let their colleagues know whether they are able to take a call.