Team Directory

Introduction

The Team Directory feature is a crucial tool for managing and navigating your call center staff efficiently. It enables users to view contact information, mark favorites, initiate calls, chats, and video calls, and check the statuses of team members. Here’s how to use and manage the Team Directory effectively.

Accessing the Team Directory

RingQ Team Directory Dashboard

• Log into your RingQ web app.
• From the side menu click on “Team Directory”.

Viewing Team Members

Viewing Team Members in RingQ

• From the Team Directory you can view a team member’s name, extension number, initiate a call or chat, add them to favorites (star) and check their status (Available, Busy, Offline).
• To search for a specific team member, type their name or their extension number in the search bar.

RingQ search in Team Directory

• Click on the Team Directory drop-down to choose between viewing All members, Favorites, or a specific group.

Extension Status

There are different types of “Status” a user can choose from to let their colleagues know if they are able to take a call or not.