RingQ Troubleshooting Tools

Introduction

RingQ offers a comprehensive troubleshooting toolkit for both partners and customers, streamlining the process of identifying and resolving issues. This article provides an overview of the built-in diagnostic tools available to users within the RingQ platform. All troubleshooting tools are accessible from your web app “Settings” > “Global”.

Call Activity Monitoring

RingQ provides full visibility into both inbound and outbound calls.

• Inbound Rules: Track how calls are routed into the system, including DID mapping and IVR handling.
• Outbound Rules: Monitor outbound dialing paths, gateway usage, and prefix rules.
• Call Logs: Provide timestamps, caller/callee information, status codes, and duration.

Use Case: Check whether a customer’s outbound call is correctly routed through the assigned trunk.

Network & SIP Diagnostics

For advanced troubleshooting, RingQ integrates packet capture and SIP analysis tools

• Capture/Wireshark Integration: Record traffic directly from the system interface.
• SIP Activity: Review full SIP messaging, including INVITE, REGISTER, and BYE transactions.

Use Case: Identify registration failures or one-way audio by analyzing SIP signaling and RTP flow.

Call Flow Reports

The end-of-call report offers unique insights into specific calls:

• Displays a visual call flow with all legs (inbound, outbound, trunk).
• Includes trunk information, codec details, and disconnection cause.
• Provides handshake details for debugging call setup and teardown.

Use Case: Quickly determine why a call dropped (e.g., SIP error 486 Busy Here or 503 Service Unavailable).

Web UI Terminal

RingQ includes a web-based terminal for system-level diagnostics without requiring SSH access. Supported commands include:

Basic Linux Commands

• clear, ls, cd, ip, ping, traceroute, df, date, ps, nslookup, free, netstat

Package & System Management

• dpkg-query – check installed packages
• reboot – restart the system

FreeSWITCH Control Commands

• fs_cli -x “reloadxml” – reload dialplan and configuration
• fs_cli -x “sofia profile external restart” – restart external SIP profile
• fs_cli -x “sofia profile internal restart” – restart internal SIP profile

Use Case: Run ping or traceroute from the Web UI to check connectivity with the SIP provider.

Summary

With these tools, RingQ enables partners and customers to:

• Monitor and verify call activity.
• Perform in-depth SIP and network troubleshooting.
• Review detailed call flow reports for root cause analysis.
• Execute system commands securely via the Web UI terminal.

This end-to-end troubleshooting suite reduces downtime, minimizes dependency on external tools, and accelerates resolution for all users