How To Configure Ringq With Telnyx

How to Configure RingQ with Telnyx

Introduction

This guide provides step-by-step instructions on how to integrate and configure Telnyx with your RingQ system. By completing this setup, you will be able to handle messaging services using Telnyx within RingQ.

Prerequisites

• An active Telnyx account
• Admin access to the RingQ Web Admin Dashboard
• A provisioned Numbers in Telnyx

Create a Messaging Profile

1. Go to the Telnyx Mission Control Portal.
2. Log in using a sign-in link, your password or with SSO

1. You will be redirected to the Telnyx Admin Dashboard. From the dashboard, navigate to: Real-Time Communications > Messaging > Programmable Messaging

1. Click Add New Profile
2. Configure the profile:
   • Profile Name: Enter a descriptive name
   • API Version: Select API V2
   • Click Next
3. Destination Settings:
   • Choose South-East Asia
   • Click Next

1. Inbound Settings:
   • Enter the Webhook URL and Webhook Failover URL

• • Use the URL provided in the RingQ Chat Settings (Telnyx configuration page)
  • Click Next

1. Outbound Settings:
   • Leave default settings
   • Click Next

1. Senders Page:
   • No changes required
   • Click Next

1. Keywords Page:
   • No changes required

1. Click Complete to finalize the configuration.

1. Your Messaging Profile is successfully created and ready for integration with RingQ.

See Also

• Configuring Telnyx SMS
• Adding Telnyx SMS to a Queue & Assigning Agents