RingQ Customer Centric Communications

Configuring Twilio SMS


Introduction

This guide explains how to configure Twilio SMS using the Generic API in RingQ, enabling you to send and receive SMS messages through the platform.

Configure Twilio (Generic API) in RingQ

1

Log in to your RingQ Admin Dashboard.

Chat Settings
2

Go to Settings > Global > Chat.

Open the SMS tab
3

Open the SMS tab.

On the left panel, click the Generic API dropdown
4

On the left panel, click the Generic API dropdown and select Twilio.

Click the Create Twilio button
5

Click the Create Twilio button.

Enter Name
6

Enter a name for the setup.

Access Token or Auth Token in Twilio
7

Copy the Auth Token or Access Token from the Twilio console and paste it into the Access Token field in RingQ.

Account SID in Twilio
8

Copy the Account SID from your Twilio console and paste it into the Account SID field in RingQ.

Phone Number registered in Twilio
9

Copy the Phone Number from Twilio and paste it into the Phone Number field in RingQ.

Webhook
10

The Webhook field is automatically generated by the system.

Copy the Messaging Service SID from your Twilio Messaging Services
11

Copy the Messaging Service SID from your Twilio Messaging Services and paste it into the Messaging Services SID field in RingQ. 12. Click Create.

SMS List in RingQ
13

Your Twilio SMS setup will appear in the SMS page list within RingQ.