Configuring Twilio In A Queue And Assigning Agents

Configuring Twilio in a Queue and Assigning Agents

This guide explains how to set up Twilio SMS in a queue and assign agents so they can receive and respond to chats from within their RingQ dashboard.

Assign Twilio to a Queue

1. Sign in to your RingQ Admin Dashboard.
2. From the main menu, go to Settings > Call Flow

1. Navigate to the Chats section and select Twilio.

1. Click and hold the Twilio icon to drag and drop it into your desired queue in the Queue section.

1. A pop-up window will display all Twilio accounts configured in Chat Settings. Select your desired Twilio account by ticking the check box.
2. Click Open.

Assign Agents to the Queue

1. Go to the Assignments tab.

1. Assign agents to handle Twilio chats.

1. Go to the Summary page and click on the Save button.