RingQ Customer Centric Communications

Configuring an IVR Digital Receptionist

Configuring an IVR

Introduction

An IVR (Interactive Voice Response) system helps route calls efficiently by allowing callers to interact with a menu using their keypad. This guide will walk you through how to configure your IVR in RingQ to create a smoother, more professional caller experience.

Adding an IVR

1

Log in to your RingQ web app. 2. On the left-hand menu, navigate to Settings > Call Flow.

3

Under Interactive Voice Response, click the + to create a new IVR.

4

Fill in the fields to create your IVR:

  • Name the IVR
  • Upload an audio file to be played to callers
  • Enter the rules — i.e., press 1 for sales, press 2 for accounts, etc. From here you select the extension the caller should be directed to if they choose that option. The extensions are listed in the dropdown.
  • Enter the timeout duration and the timeout action — e.g., after 30 seconds, replay the audio file.
  • Click Create to save your IVR.

Editing an IVR

1

Click the expansion button as shown above.

2

Click the IVR you want to edit.

3

A new window will appear for you to make your edits.

4

Click Save.