User Permissions & Roles

Introduction

This guide explains the user permissions and roles within RingQ, designed to help you manage access and responsibilities across your team. Properly setting user roles is essential for maintaining secure, efficient communication and collaboration. With RingQ’s flexible permission structure, you can ensure each team member has the right level of access to perform their tasks while protecting sensitive information.

User Role Levels

Owner: Has full administrative rights across the entire system, including all departments and users.
Manager: Oversees teams or departments, with higher-level permissions for supervision and decision-making.
User: Basic level with standard permissions based on job function.

Dashboard View

Operation	Owner	Manager	User
Purchasing Subscriptions, Users, Airtime, DID's	✔	✕	✕
Subscription Details	✔	✕	✕
Trial Details	✔	✕	✕
Account Balance	✔	✕	✕
Extensions Shortcut	✔	✕	✕
Call Flow Shortcut	✔	✕	✕
Call Queue Shortcut	✔	✕	✕
Number of DIDs	✔	✕	✕
Number of Users	✔	✕	✔

Management Functions

Operation	Owner	Manager	User
Create Extensions	✔	✕	✕
Edit Audit Logs	✔	✔	✕
Monitor Audit logs	✔	✔	✕
Create User Groups	✔	✔	✕
Create Call Queue	✔	✔	✕
Create Call Flow	✔	✔	✕
Outbound Rule Creation & Edit	✔	✔	✕
Can manage office hours	✔	✔	✕
Can Edit Call Flow	✔	✔	✕
SMTP Configuration	✔	✔	✕
Pin Based Dialling Configuration	✔	✔	✕
Email Templates Setup	✔	✔	✕
Music On Hold Setup	✔	✔	✕
Security Setup	✔	✔	✕

User Profile Configuration

Operation	Owner	Manager	User
Buy / Promote / Assign / Edit Manager	✔	✕	✕
Promote / Assign / Edit Supervisor	✔	✔	✕
Assign Agent	✔	✔	✕
Edit Own Profile	✔	✔	✔
Change Online / Offline	✔	✔	✔
Voicemail Setup	✔	✔	✔
Change Extension Status	✔	✔	✔
Voicemail by Status	✔	✔	✔
QR Code Generation	✔	✔	✔

Contact Centre & Integrations

Operation	Owner	Manager	User
Hotel Module Setup	✔	✕	✕
SLA - Add / Edit / Delete	✔	✕	✕
Wrap Up Time - Add / Edit / Delete	✔	✕	✕
Hotel Module Management	✔	✕	✕
Hotel Module View	✔	✕	✕
CRM Setup	✔	✕	✕
CRM Management	✔	✕	✕
CRM View	✔	✕	✕
Website Chat Setup	✔	✕	✕
Website Chat Management	✔	✕	✕
WhatsApp / Facebook Setup	✔	✕	✕
WhatsApp / Facebook Management	✔	✕	✕
Wallboard Setup	✔	✕	✕
Wallboard Management	✔	✕	✕
Wallboard View	✔	✕	✕
Reports Setup	✔	✕	✕
Reports Management	✔	✕	✕
Reports View	✔	✕	✕
Aux Code Add / Edit / Delete	✔	✕	✕
Use Aux Code	✔	✕	✕
Wrap Up - Add / Edit / Delete	✔	✕	✕
Use Wrap Up Code	✔	✕	✕
Speed Dial	✔	✕	✕
BLF - Add / Edit / Delete	✔	✕	✕
Use BLF	✔	✕	✕
Script Add / Edit / Delete	✔	✔	✕
Use Script	✔	✔	✕

Queue Management

Operation	Owner	Manager	User
Skill Based Routing Setup	✔	✔	✕
Can See All Queues	✔	✔	✕
Can see Assigned Queue	✔	✔	✕
Can See All Queue Calls	✔	✔	✕
Can see Assigned Queue calls	✔	✔	✕
Show availability to queue members	✔	✔	✕

Communication Flow – Voice

Operation	Owner	Manager	User
Auto Attendant Add / Edit / Delete	✔	✔	✕
Queue Creation	✔	✔	✕
Queue Configuration	✔	✔	✕
Skill Based Routing Configuration	✔	✔	✕
View All Available DID Numbers	✔	✔	✕
Queue Login / Logout	✔	✔	✔
View Assigned DID Number	✔	✔	✔
All Queue Recordings	✔	✔	✕
Single Queue Recording	✔	✔	✕
Agent Queue Recording	✔	✔	✔
All Queue VoiceMail	✔	✔	✕
Own Queue VoiceMail	✔	✔	✕
Own Extension Voicemail	✔	✔	✔
Take Over, Observe, Consult	✔	✔	✕
Park Calls & Pickup	✔	✔	✔
Transfer	✔	✔	✔
Call Diversion & Announce Caller	✔	✔	✔
Conference calling	✔	✔	✔

Communication Flow – Messaging

Operation	Owner	Manager	User
SMS Setup	✔	✕	✕
SMS Configuration	✔	✔	✕
Can See All SMS	✔	✔	✕
SMS Reporting All Queue	✔	✔	✕
SMS Reporting Own Queue	✔	✔	✕
Can See Own Queue SMS	✔	✔	✕
Can See Own DID SMS	✔	✔	✔
Send SMS	✔	✔	✔
Website Chat View & Respond	✔	✔	✔
WhatsApp / FaceBook View & Respond	✔	✔	✔
Internal Chat View	✔	✔	✔