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Voicemail (7878): How to Check Voicemail on RingQ

Introduction

You can check your voicemail from the RingQ desktop app, the RingQ mobile app, or a desk phone by dialing 7878. This guide walks you through logging in to your voicemail box and playing your messages, which takes less than two minutes.

Before You Start

Make sure you have the following:

  • A registered device: The RingQ desktop or mobile app open and showing Online with your extension number, or a desk phone registered to your extension.
  • Your extension number: This is also your voicemail box number.
  • Your voicemail PIN: Provided by your administrator.

How to Check Your Voicemail in RingQ

Introduction

The Voicemail feature in RingQ allows users to access their voicemail mailbox, manage voicemail greetings, record their names, and change their voicemail PIN.

This guide explains how to access and manage your voicemail using the RingQ desktop or mobile app or a desk phone.

Checking Your Voicemail

1. Dial the Voicemail Access Number (7878)

  • Open the keypad on your RingQ desktop or mobile app, or use your desk phone.
  • Dial 7878 and press the Call button to access the voicemail system.

2. During an active call, open the call handling options.

3. Open the DTMF Keypad

  • Desktop or Mobile App: Once the call connects, tap DTMF on the in-call screen to open the keypad.
  • Desk Phone: Use the phone's physical keypad to enter the required information.

4. Enter Your Extension Number

  • When prompted to enter your mailbox ID, enter your extension number followed by the # key.
  • Example: 1001#

5. Enter Your Voicemail PIN

  • When prompted, enter your Voicemail PIN followed by the # key.
  • Example: 1234#
  • Your Voicemail PIN can be found in your Extension Voicemail Settings.

6. Manage Your Voicemail Settings

  • Once you have successfully accessed your voicemail mailbox, use the following keypad options to manage your voicemail settings.

Voicemail Menu Options

Press 5 – Advanced Options: Access additional voicemail management settings.

Press 1 – Record Greeting: Record a personalized voicemail greeting for callers.

Press 2 – Choose Greeting: Select the voicemail greeting you want to use.

Press 3 – Record Your Name: Record your name for voicemail identification.

Press 6 – Change Password: Update your voicemail PIN or password.

Press 0 – Main Menu: Return to the voicemail main menu.

6. End the Call

  • Once you have finished checking or managing your voicemail, tap the End Call button in the RingQ app or hang up your desk phone.