Desk Phone Keys

RingQ programs the keys on your desk phone for you. You choose what each key does on the extension's page in RingQ, and the phone picks up the keys the next time it restarts. This guide covers the key types you can add, the phone's own buttons, and the dial codes that work from any desk phone.

How keys reach your phone

Each row in the extension's Busy Lamp Fields (BLF) list becomes one programmable key on the phone, in order. Row 1 is key 2, row 2 is key 3, and so on. Key 1 always stays the phone's own line.

Open Extensions in the RingQ web app and edit the extension used by the phone.
In Busy Lamp Fields (BLF), add one row for each key. Pick the key type and enter its value.
Save the extension.
Reboot the phone from Auto Provisioning > IP Phones > Reboot, or restart it by hand. The phone loads its new keys when it starts.

To remove a key, delete its row and save. It is cleared from the phone on the next reboot.

Key types

Type	What the key does	Value to enter
Extension (BLF)	The lamp shows whether that extension is idle, ringing or on a call. Press it while it rings to pick up the call. Press it when idle to call the extension.	The extension number, for example 1045. The key label shows the number and name.
Speed Dial	Calls a number with one press.	Any phone number or extension.
Shared Parking	A park key for one parking slot. The lamp lights while a call is parked there. Press it during a call to park the call. Press it while lit to pick up the parked call.	Parking Slot 1 to 5. These are the same slots used in the RingQ apps.
Agent Status	Sets your agent status in all your queues, for example Lunch or Meeting.	The status name, as listed in Aux Codes.
Change Status	IN sets your first aux code (usually Available). OUT sets your second aux code.	IN or OUT.
Blank	Leaves the key empty.	Nothing.

Phone buttons

RingQ also sets up two of the phone's fixed buttons.

Button	What it does
Message / Voicemail	Calls your own voicemail box.
DND	Turns Do Not Disturb on and off. It is the same DND setting as in the RingQ apps, so turning it on at the desk phone also turns it on in the app.

Dial codes

You can dial these codes by hand from any desk phone registered to RingQ. Your administrator can turn some codes off, so if a code gives an error tone, check with them.

Dial	What it does	Notes
*8 + extension	Picks up a call ringing on that extension.	BLF keys use this when the lamp blinks.
*8	Group pickup: picks up a call ringing in your pickup group.
591 to 595	Parking slots 1 to 5. During a call, transfer the call to a slot to park it. When idle, dial the slot to pick up the parked call.	The parked caller hears hold music. Slots are shared with the RingQ apps.
*26 + aux code number	Sets your agent status to that aux code.	A short tone confirms the change. An error tone means it did not work.
*78	DND on.
*79	DND off.
*77	DND on or off (toggle).
Your own extension	Checks your voicemail.	Dial it from your own phone.
*99 + extension	Sends a caller straight to that extension's voicemail.	Transfer a call to it.
*88 + team	Team (group) voicemail.
*69	Call return: calls back your last caller.
*870	Redials the last number you called.

Finding your aux code numbers

Agent Status and Change Status keys dial *26 followed by the aux code's number. The number is the aux code's position in your Aux Codes list. For example, if Lunch is the second aux code, dial *262 to go on Lunch, then *261 to go back to the first one.

Change Status IN uses aux code 1 and OUT uses aux code 2. Aux codes are set per company, so check your Aux Codes list for the numbers that apply to you.

What each brand supports

Feature	Snom	Yealink	Fanvil	Grandstream
BLF lamp and label	Yes	Yes	Yes	GRP26xx, GXP21xx
Pick up from a BLF key	Yes	Yes	Not yet	Not yet
Speed dial	Yes	Yes	Yes	GRP26xx, GXP21xx
Shared Parking key	Yes (park key)	Yes (BLF key)	Yes (BLF key)	Yes (BLF key)
Agent Status / Change Status	Yes	Yes	Yes	Yes
Message button	Yes	Yes	Not yet	Yes
DND button in sync with the app	Yes	Yes	Not yet	Not yet

On Yealink, Fanvil and Grandstream phones, a parking key is a BLF key on the slot's code (*591 to *595). During a call it transfers the call to the slot. When idle it dials the slot to pick the call up.

Check your keys

After saving the keys and rebooting the phone, try each one:

Press Message. You should hear your voicemail.
Press DND. The phone shows DND, and the RingQ app shows DND too. Press it again to turn it off.
During a call, press a parking key. The caller hears music and the key lights. Press it again to take the call back.
Have someone call an extension that has a BLF key on your phone. While it rings, press that key to pick up.
Press an Agent Status key. A short tone confirms it, and the wallboard shows your new status.

If a key does not appear or shows the old setting, reboot the phone again so it fetches its latest keys.