Chat Log, Audit Log and Inbound Rules Reports in RingQ

These RingQ reports show every chat, every change made in settings, and where each of your phone numbers is routed.

Open these reports

In the RingQ web app, click Reports, then Logs & System, then the report you want. Pick a date range and filters, and the report shows straight away.

Report	What it shows	Filters
Chat Log	Every chat with its channel, customer, agent and transcript.	Date range, Search
Audit Log	Who changed what in settings, and when, with the IP address.	Date range, Search
Inbound Rules	Which phone numbers route to which queue, IVR or user, and whether each rule is enabled.	None

Every chat with its channel, customer, agent and transcript.

Use it to: find and read any chat.

Filters: Date range, Search.

Who changed what in settings, and when, with the IP address.

Use it to: check who made a change.

Filters: Date range, Search.

Which phone numbers route to which queue, IVR or user, and whether each rule is enabled.

Use it to: check where each of your numbers goes.

Filters: None.

Every report has the same buttons:

Download: save the report as CSV, Excel or PDF. The file matches what you see on screen, including the totals row.
Generate: for a large date range, RingQ builds the report in the background and emails it to you.
Schedule: email the report every day, week or month. The email has an Open Reports link that opens the same report with the same dates and filters.