Extension Statistics Reports in RingQ

RingQ extension statistics reports show the calls each user made and received, and how calls spread across hours, days and weeks.

Open these reports

In the RingQ web app, click Reports, then Extension Statistics, then the report you want. Pick a date range and filters, and the report shows straight away.

At a glance

Report	What it shows	Filters
Extension Statistics	For each user: total calls, answered, missed and talk time.	Date range, Extension
User Activity	Answered and unanswered calls for each user, by hour, day or week.	Date range, Group by, Extension
Call Distribution	Incoming, outgoing and internal calls by hour, day or week.	Date range, Group by

Extension Statistics

For each user: total calls, answered, missed and talk time.

Use it to: see who handles the most calls.

Filters: Date range, Extension.

User Activity

Answered and unanswered calls for each user, by hour, day or week.

Use it to: see when each user is busiest.

Filters: Date range, Group by, Extension.

Call Distribution

Incoming, outgoing and internal calls by hour, day or week.

Use it to: see the overall call pattern of your company.

Filters: Date range, Group by.

Download, generate and schedule

Every report has the same buttons:

Download: save the report as CSV, Excel or PDF. The file matches what you see on screen, including the totals row.
Generate: for a large date range, RingQ builds the report in the background and emails it to you.
Schedule: email the report every day, week or month. The email has an Open Reports link that opens the same report with the same dates and filters.