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RingQ Customer Centric Communications

Chat Statistics Reports in RingQ

RingQ chat statistics reports cover your website, WhatsApp and Facebook chats: how each chat queue performs, how each agent handles chats, and which chats got no reply.

Open these reports

In the RingQ web app, click Reports, then Chat Statistics, then the report you want. Pick a date range and filters, and the report shows straight away.

At a glance

ReportWhat it showsFilters
Queue Chat PerformanceChats per queue: answered, lost, resolved and first response time.Date range
Agent Chat StatisticsChats each agent handled, messages sent and first response time.Date range
Abandoned ChatsChats where no agent replied, per channel.Date range

Queue Chat Performance

Chats per queue: answered, lost, resolved and first response time.

RingQ Queue Chat Performance report with sample data

Use it to: see how fast each chat queue replies.

Filters: Date range.

Agent Chat Statistics

Chats each agent handled, messages sent and first response time.

RingQ Agent Chat Statistics report with sample data

Use it to: compare agents on chat.

Filters: Date range.

Abandoned Chats

Chats where no agent replied, per channel.

RingQ Abandoned Chats report with sample data

Use it to: follow up customers who got no reply.

Filters: Date range.

Download, generate and schedule

Every report has the same buttons:

  • Download: save the report as CSV, Excel or PDF. The file matches what you see on screen, including the totals row.
  • Generate: for a large date range, RingQ builds the report in the background and emails it to you.
  • Schedule: email the report every day, week or month. The email has an Open Reports link that opens the same report with the same dates and filters.

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