Skip to main content

Webinar Nov 19: The Next Gen PBX Alternative. APAC 3 PM AEDT · Americas 11 AM ET

Register
RingQ Customer Centric Communications

Set the Account Language and Add a Second Language

The account language is the language your callers hear by default: IVR menus, queue messages, voicemail, conferences, and the messages RingQ plays when a number is busy or wrong.

Set the account language

  1. Go to Global Settings > Language & Hours > Voice prompts.
  2. At the top right, open the Account language list and pick an installed language.
  3. RingQ saves it straight away. The next call uses the new language.
Account language set to Hebrew with the + Add language button next to it

Only installed languages are listed. To add one, download its language pack first.

Add a second language with +

Many businesses serve callers in more than one language. With + Add language, every message plays in the account language first, then, after a short pause, again in the language you add. For example: Hebrew first, then English.

  1. Click + Add language next to the account language.
  2. Pick a language, for example English.
  3. It appears as a chip with an arrow, → English. RingQ prepares the combined prompts in the background; a small progress label shows while it works.
Account language Hebrew followed by an English chip and the + Add language button
Diagram: each message plays in Hebrew, then a pause, then in English

Good to know

  • You can add up to two extra languages.
  • Numbers, dates, times and amounts are read once, in the account language, so callers don't hear them twice.
  • Your own recordings play as recorded, once.
  • To stop the second language, click × on its chip.

Next step

Need one IVR or queue in a different language? See Give an IVR or Queue Its Own Language.