Configuring Commio SIP Trunk (Outbound)

Commio Outbound Configuration Guide

Creating a Routing Profile & SIP Trunk | commio.io

Overview

This guide covers the two steps needed to route outbound calls through Commio:

• Step 1: Create an Outbound Routing Profile — sets carrier selection, LCR rules, PDD timer, and rate caps.
• Step 2: Create an Outbound SIP Trunk — points to your endpoint IP and links it to the routing profile.

Note: Both steps are required. A trunk with no routing profile, or a profile with no trunk, will not carry outbound traffic.

Prerequisites

• Active Commio account at commio.io
• Admin-level login with outbound permissions
• Public IP address of your PBX, SBC, or softswitch

Part 1 — Create an Outbound Routing Profile

Step 1 — Navigate to Routing Profiles

Log in at commio.io. In the left-hand sidebar, click: Outbound → Routing Profiles

Note: If Outbound is missing from the sidebar, your account may be in a sub-account view. Look for a ‘Return To Admin’ link at the bottom of the sidebar and click it.

Step 2 — Click Add New

Click the blue Add New button in the top-right corner of the Outbound Routing Profiles table to open the creation wizard.

Step 3 — Location

Select where you want to route calls:

• North America — US and Canada traffic (NANP). Default selection.
• International — non-NANP destinations.
• Global — both regions combined.

Click Next.

Step 4 — Routing Option

Choose a routing strategy. For North American profiles, only Least Cost Routing (LCR) is available. Click Next.

Step 5 — Settings

Fill in the profile settings, then click Next.

Step 6 — Carriers

Review the carrier list. All carriers are enabled by default. Toggle individual carriers on or off as needed.

• Use the Long Distance Carriers checkbox to show standard LD carriers.
• Use the High Volume Carriers checkbox to add high-capacity options.

Scroll to the bottom of the list and click Save.

Step 7 — Confirmation

A green ‘Profile successfully created’ banner confirms the save. The wizard then prompts:

• Create a new trunk — proceed to Part 2 immediately (recommended).
• Associate existing trunks with this profile.
• I’m done — return to the profiles list.

Part 2 — Create an Outbound SIP Trunk

Step 1 — Navigate to Trunks

In the left-hand sidebar, click: Outbound → Trunks

Alternatively, click Create a new trunk from the confirmation screen in Part 1 — this automatically pre-selects your new profile.

Step 2 — Click Add New

Click the blue Add New button in the top-right corner of the Outbound Trunks table.

Step 3 — Trunk Carrier

Select the platform generating the outbound SIP traffic:

• Commio (default) — IP-authenticated trunk; traffic originates from your own PBX or SBC.
• Nexmo, Plivo, SignalWire, Twilio — bring-your-own-carrier (BYOC) integrations.

Click Next.

Step 4 — Trunk Settings

Complete the fields below and click Save.

Note: IP address validation is strict. 0.0.0.0 and loopback addresses (127.x.x.x) are rejected. Use the actual public IP of your system.

Step 5 — Confirmation

A green ‘Trunk successfully created’ banner confirms the save. Your outbound configuration is now active.

Commio SIP Endpoints

Configure your PBX, SBC, or softswitch to send outbound SIP INVITE messages to one of the following targets:

Note: Authentication is IP-based. Commio matches your inbound SIP traffic to the IP you registered on the trunk. No SIP username or password is required for outbound calls.

Note: If your PBX cannot accept SRV or DNS, please request an IP address from Commio.

Quick Reference

Portal: commio.io

Routing Profiles: commio.io/#/outbound/routing-profiles

Trunks: commio.io/#/outbound/trunks

API Documentation: apidocs.thinq.com