Configuring Commio SIP Trunk (Inbound)

Commio Inbound Service Configuration

Step-by-step guide: Buy a DID · Create Inbound Profile · Assign Number

Overview

This guide walks through three steps required to receive inbound calls on a Commio DID:

• Part 1 — Purchase a phone number with NPA (area code) 919
• Part 2 — Create an Inbound Routing Profile with a PSTN destination
• Part 3 — Assign the purchased number to the routing profile

Portal URL: https://commio.io

Prerequisites

• Active Commio account with sufficient credit balance for DID purchase
• Admin-level access to the portal
• Destination PSTN number ready (the number calls will be forwarded to)

Part 1 — Purchase a Phone Number (NPA 919)

Step 1: Navigate to Get Numbers

From the portal, go to: Inbound → Get Numbers

Direct URL: https://commio.io/#/get-numbers

Step 2: Configure the Search

Fill in the search form with the following settings:

Click the Search button to retrieve available numbers.

Step 3: Select and Purchase a Number

Search results display the following columns:

• Check the checkbox next to one or more numbers you want to purchase
• Use ‘Select All’ to select all results on the current page
• Click the purchase/order button to complete the transaction

Note: A sufficient credit balance is required to purchase DIDs. If Credit Limit shows $0.00, contact your account manager to add funds before purchasing.

Part 2 — Create an Inbound Routing Profile

Step 4: Navigate to Routing Preferences

From the portal, go to: Inbound → Routing Profiles → Inbound Profiles

Direct URL: https://commio.io/#/routing_preferences

The page lists all existing inbound routing profiles with columns: Existing Profile, ID, Settings, and Actions.

Step 5: Add a New Routing Profile

Click the Add Routing Profile button in the upper-right corner. A modal dialog will appear.

Fill in the following fields:

Note: The PSTN address field expects 11 digits in E.164 format. The placeholder example shown is ‘19195551212’. Always include the leading 1 for US numbers.

The Type dropdown supports five routing types:

Step 6: Add Additional Attempts (Optional)

Click the Add button below the attempt rows to add failover destinations. Each attempt is tried in sequence if the previous one fails. Use the up/down arrows to reorder attempts.

Step 7: Save the Profile

Click Save to create the routing profile. The new profile will appear in the Routing Preferences list with an auto-assigned ID.

Note: Make note of the profile name — you will need it in Part 3 when assigning numbers.

Part 3 — Assign the Number to the Inbound Profile

Step 8: Navigate to Number Management

From the portal, go to: Inbound → Configure Numbers

Direct URL: https://commio.io/#/number-management

The page lists all DIDs on the account. The summary in the upper-right shows total DID count (e.g., ‘83 DIDs | 13 Toll Free | 96 Total’).

Step 9: Find the Purchased Number

Numbers are displayed in a table with the following columns:

Use the Filters and Search panel (upper-left) to narrow results by area code or number if needed.

Step 10: Edit the Number

Click the pencil (✏) icon in the Actions column for the purchased 919 number. The Edit Number modal will open, showing:

Note: The key field is Inbound Voice Route. Click the dropdown and select the profile created in Part 2 (e.g., Andy_Docs_Inbound). All other fields are optional for basic call routing.

Step 11: Save the Assignment

Click Save. The number’s Inbound Voice Route column in the Number Management table will now display the assigned profile name, confirming the assignment is active.

Quick Reference — Portal Navigation