Queue Agents

RingQ GUIDE

Queue Agents

Setting Up WhatsApp Messaging

This guide walks you through connecting a WhatsApp channel to a queue in RingQ and assigning the agents who will receive and respond to WhatsApp chats. Complete both parts below to have your team ready to handle WhatsApp conversations end to end.

Before you start: You'll need a WhatsApp account already configured in Chat Settings, and admin access to the RingQ dashboard.

Part 1 — Assigning WhatsApp to a Queue

1. Log in to your RingQ Admin dashboard.
2. Navigate to Settings → Call Flow.

Figure 1 — The Call Flow section in RingQ Settings.

1. Open the Chats section within Call Flow, then click and hold the WhatsApp icon.

Figure 2 — The WhatsApp icon in the Chats section, ready to drag.

1. Drag and drop the icon into the Queue section.

Figure 3 — Dropping the WhatsApp icon into a queue.

1. A pop-up window displays every WhatsApp account configured in your Chat Settings. Select the account you want by ticking its checkbox.
2. Click Open to confirm.

Part 2 — Assigning Agents to the WhatsApp Queue

Figure 4 — The queue now shows WhatsApp connected.

1. Open the Assignments tab.

Figure 5 — The Assignments tab for the queue.

1. Assign the agents who should handle WhatsApp chats for this queue.

Figure 6 — Selecting agents to receive WhatsApp chats.

1. Go to the Summary page and click Save to apply your changes.

Tip: Assign at least two agents per WhatsApp queue so chats are still covered when someone is away.

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