RingQ Blog
News, guides, and insights from the RingQ team.
Security update: RingQ is patched against the critical PHP vulnerabilities. Update your servers today.
Read nowNews, guides, and insights from the RingQ team.
Use the RingQ REST API to make, transfer and pick up calls, fetch recordings and build CRM or contact center integrations on your phone system.
STIR/SHAKEN is the caller ID authentication framework behind "Spam Risk" labels. Learn how it works and what it means for your business calls.
Wrap-up codes show how agents spend time between calls. Learn how they improve call center visibility, efficiency and reporting.
A wallboard shows real-time and historical contact center data, such as calls waiting, SLA and agent status, so teams can act fast.
Predictive dialer vs auto dialer: how each works, their advantages, and which outbound dialer fits your call center and sales team.
How a predictive dialer works, the features to look for, and how it boosts agent productivity and customer engagement in outbound call centers.
Use an AI-powered IVR to give callers instant answers, shorter waits and personal service. See how RingQ AI IVR improves customer service.
Omnichannel connects every customer touchpoint, from social and web chat to calls and SMS. Learn what it means for your digital strategy.
RingQ AI is a human-like AI voice agent for call centers that answers callers naturally, resolves common questions and hands off to people.
A call center wallboard shows queue calls, waiting times and agent status in real time so agents and supervisors can meet SLA targets.