Group Pickup Setup

Introduction

Group Pickup lets any agent in a group answer a ringing call with a dial code, without needing to know which extension is ringing. This guide walks you through creating the group under Accounts > Extensions > Groups, enabling Group Pickup and assigning agents.

Before you start

• You need an administrator login to RingQ with access to Accounts.
• The extensions you want to add to the group should already exist.

Create a New Group

Step 1. Log in to your RingQ instance and go to Accounts in the left-hand menu. Open the Extensions page, then click Groups at the top to switch to the Groups tab.

Figure 1: Accounts > Extensions > Groups tab

Step 2. On the Groups tab, click the Group + button in the upper right corner to open the group creation window.

Figure 2: Group + button

Configure the Group and Enable Group Pickup

In the Summary tab, enter a Group Extension and a Group Name, then turn on the Enable Group Pickup toggle.

Figure 3: Summary tab with Enable Group Pickup turned on

Once enabled, agents in the group can:

• Dial *8 to answer any call ringing in the group.
• Dial *8 followed by an extension number to pick up a call ringing on that specific extension.

Note: Group Pickup and Paging cannot be on at the same time; enabling one disables the other.

Assign Agents and Save

Step 1. On the Assignments tab, drag agents from the Available Agents list on the left into the Group Agents list on the right. You can also use the search box to find a specific agent.

Figure 4: Assigning agents to the group

Step 2. Once all the agents you need are added, click Save to create the group.

Tip: Choose Group Pickup when you want agents to be able to grab any ringing call in the group, rather than receive a broadcast announcement.

Quick Reference