DID Assigning for Group Paging

Introduction

A DID (Direct Inward Dial) number can be routed straight to a paging group. When someone calls that number, RingQ answers automatically and announces the page to every agent in the group. You set this up in Settings > Call Flow.

This guide covers:

• Placing the DID number in the Others panel of the Call Flow.
• Routing the DID to a paging group.
• What happens when the DID is called.

Before you start

• You need an administrator login to RingQ with access to Settings.
• The paging group must already exist with Enable Paging turned on. See the Paging Group Setup guide.
• The DID number must be listed under Available DID Numbers.

Place the DID in the Others Panel

Go to Settings > Call Flow. Under Available DID Numbers, click and drag the DID number you want to assign, then drop it onto the Others panel on the right.

Figure 1: Drag the DID number onto the Others panel

Note: Drop the number on the Others panel, not on the Interactive Voice Response, Queue or Extension panels.

Route the DID to the Paging Group

Step 1. A pop-up window opens asking where calls to this DID should be routed. In the tab bar at the top of the window, select Group.

Figure 2: Select the Group tab

Step 2. Click the List drop-down and select the paging group the calls should go to, then click Save.

Figure 3: Choose the paging group and save

Tip: Only groups that already exist appear in the List drop-down. If your paging group is missing, create it first.

How Calls Are Handled

Once the DID is assigned:

• Calls to the DID are answered automatically.
• The page is announced to every agent in the selected paging group.

Note: If Mute Paging Announcements is turned on for the group, incoming pages are silenced for that group even though paging stays enabled.

Quick Reference