Configure OpenAI

Introduction

This guide walks you through configuring ChatGPT (OpenAI) with RingQ, enabling AI-powered conversations, smarter responses, and enhanced customer interactions within your RingQ environment.

Configuring OpenAI (ChatGPT)

Select the AI Agent environment. Before selecting a token, determine the environment:

Production – Live customer chats and calls
Staging / UAT – Pre-production testing
Development / QA – Internal testing

Each environment should use a separate OpenAI API key to avoid billing conflicts and quota issues.

Choose the correct OpenAI account. Make sure to log in to the OpenAI account that should:

Pay for the AI usage
Own the data and usage history
Control limits and security

For RingQ production, this should always be a company-owned OpenAI account, not a personal developer account.

Create a dedicated API key. In OpenAI:

Go to API Keys

Click Create new secret key

Name it clearly, for example:

a. RingQ-AI-Production

b. RingQ-AI-Testing

This makes it easy to track and revoke the correct key later.

Secure the token. After the key is generated:

Copy it immediately
Store it in a password manager or secured internal vault
Never send it via email, chat, or screenshots

This token gives full API access to the OpenAI account.

RingQ Configuration

Enter the token into RingQ. In the RingQ web app:

Go to Settings → AI Agent → Configuration
Locate ChatGPT API Token
Paste the copied API key
Click Save / Apply

RingQ will now authenticate OpenAI using this token.

Validate the connection. After saving:

Send a test message or trigger the AI Agent
Confirm that responses are generated

If it fails, recheck that the token is correct and active

Apply best-practice token management. For stable operations:

Use one token per RingQ environment
Use one token per tenant if customers are isolated
Revoke and replace keys if staff change or a token is exposed

This ensures secure, predictable, and auditable AI usage across RingQ.