Reshuffle an FQDN License

STEP-BY-STEP PROCEDURE FOR

RESHUFFLING AN FQDN

Customer Access Portal (CAP) — License Management Guide

Overview

This guide explains how to reshuffle (reassign) an FQDN license in the RingQ Customer Access Portal (CAP). Reshuffling moves all assignment data — company name, FQDN, and branding — from one license key to a different unused key in your account, freeing up the original key. This is useful when reorganising licenses across accounts or replacing an expired key without losing configuration data.

Step 1 — Log In and Navigate to the License Page

Go to cap.ringq.com and sign in. Click Licenses in the sidebar to open the License Management page.

Step 2 — Access the Advanced License URL

In the address bar, change the URL to cap.ringq.com/license/index2 and press Enter to access the advanced license management view.

Step 3 — Copy the License Key and Open Reshuffle License

Locate the unregistered FQDN you want to reshuffle. Click Security Details on that row and copy the license key. Then click the Reshuffle License icon and select Reshuffle License from the License Actions dialog.

Fig. 1 — License Actions dialog. Select "Reshuffle License" to move the assignment data to a new key.

Step 4 — Enter the Target Key and Confirm

In the Reshuffle License dialog, paste the copied license key into the Target License Key field. Type CONFIRM in the confirmation field and click Reshuffle License. A "Done! License reshuffled" confirmation will appear on success.

Fig. 2 — Reshuffle License dialog. Paste the target key, type CONFIRM, and click "Reshuffle License". A Done! confirmation appears.

Example — License list before and after reshuffling:

Fig. 3 — Before: the original FQDN appears on its assigned license key.

Fig. 4 — After: the FQDN assignment has moved to the target key; the original key is now free.

Step 5 — Retrieve the Freed License Key

After the reshuffle, click Security Details on the freed license row. If prompted with an FQDN Setup Incomplete warning, click Proceed Anyway. Copy the license key displayed in the Security Details panel.

Fig. 5 — Click "Security Details" on the freed license row to access and copy the key.

Step 6 — Create a New FQDN in the CAP Portal

Click the Multi-Tenant icon to open the new FQDN registration form. Fill in the organisation details and enter your desired subdomain under Domain Name. Click Submit — a "Successfully setup the account" confirmation will appear.

Fig. 6 — CAP Registration form. Enter organisation details and the new subdomain, then click Submit.

Step 7 — Copy the New License Key

Locate the newly created FQDN in the license list. Click Security Details and copy the license key — you will need this to activate the server.

Fig. 7 — Security Details panel for the new FQDN. Click the copy icon to copy the license key.

Step 8 — Activate the License on the New Server

On the new server, open a browser and navigate to http://<server-ip>/license. Paste the license key into the License Key field. Once verified, click Continue Activate and wait 2–3 minutes for provisioning to complete.

Fig. 8 — Activate System page. Paste the license key; once verified the linked FQDN is shown. Click "Continue Activate".

Fig. 9 — Activation progress screen. Wait 2–3 minutes for provisioning to complete.

Step 9 — Verify the New FQDN is Active

Once provisioning completes, the Welcome to RingQ Multi-Tenant screen will confirm the new instance FQDN. Navigate to the new URL to confirm the login page is accessible.

Fig. 10 — Welcome to RingQ Multi-Tenant confirmation. The new FQDN is now live and accessible.

Quick Reference Summary

For support, contact support@ringq.com | ringq.com