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RingQ Customer Centric Communications

Telnyx SMS Setup in RingQ

Connect a Telnyx number to RingQ to send and receive SMS in RingQ Chat.

Before you start

  • A Telnyx account with a number that has messaging enabled.
  • A Telnyx messaging profile (Telnyx portal: Messaging).
  • Your Telnyx API key (Telnyx portal: API Keys).

Add the number in RingQ

  1. Sign in to the RingQ web app as an admin.
  2. Go to Global Settings › Chat Settings.
  3. In the provider list, choose SMS numbers (all providers) and click Add SMS number.
  4. Pick Telnyx.
  5. Enter a short Name and the Phone number with country code, for example +14095550123.
  6. Paste your API key.
  7. Click Save. RingQ shows the Webhook URL for your provider. Click Copy.

Connect Telnyx to RingQ

  1. In the Telnyx portal, open Messaging and your messaging profile.
  2. Paste the RingQ webhook address into Inbound webhook URL and save.
  3. Make sure your number is assigned to that messaging profile.

Test it

  1. Click Send test message on the number and send a text to your own mobile. It should arrive within seconds.
  2. Reply from your mobile. A new chat opens in RingQ Chat.
  3. To route the number to a queue, pick it under SMS in Call Flow or in the queue settings.

See also