Email Notifications

Introduction

The Email Notification Settings feature allows you to manage how the system sends alerts for important events such as resource usage and call limits. You can define recipients and set thresholds to ensure the right people are notified at the right time.

Access the Email Notification Feature

1. Log in to your RingQ Admin Dashboard.
2. Navigate to the side menu. Go to Settings > Global

1. Select Email Notification.

Navigation Tabs

• Email Notifications – Configure recipients and trigger events
• SMTP – Set up email server configuration
• Email Template – Customize the email format/content

Configure Recipients

• Send to System Owners as well - enabled by default (notifications go to system admins)
• Send to these email addresses as well (comma-separated) - add any additional email addresses you want to send notifications to.

Configure Notification Triggers

Enable notifications by toggling the switch and selecting a threshold:

• Disk Space Reaches
• Voicemail Disk Space Reaches
• CPU Usage Reaches
• RAM Usage Reaches
• Concurrent Call Limit

Each option includes a dropdown to define the trigger threshold (e.g., percentage or limit).

Steps to Configure SMTP

1. Go to the SMTP Tab - Navigate to Email Notification Settings → SMTP.
2. Enable or Disable Default SMTP Service
   1. Enabled – Uses RingQ’s built-in email service (noreply sender).
   2. Disabled – Allows you to configure your own SMTP provider.
3. Enter SMTP Details

1. Fill in the required fields:
   

• Host - Enter your SMTP server address. Example: smtp.sendgrid.net
• Name - Specify a sender name (this appears in outgoing emails). Example: cal4care
• Username - Enter your SMTP username. Example: apikey (for SendGrid)
• Password - Enter your SMTP password or API key (Hidden for security)
• Email - Enter the sender email address. Example: customer@cal4care.com
• Port - Enter the SMTP port number. Common values: 587 (TLS – recommended), 465 (SSL)

Accessing the Email Template Settings

1. Go to Email Notification Settings.
2. Select the Email Template tab (top right section).

Banner Configuration (Top Section)

1. Locate the Banner (600 x 105 pixel) section.
2. Click Upload Image.
3. Select your banner image from your device.
4. Ensure the image matches the recommended size (600 x 105 px) and uses clear branding (logo, tagline, or campaign message)
5. Confirm the upload (image name will appear once selected).

Footer Configuration (Bottom Section)

1. Locate the Footer (600 x 164 pixel) section.
2. Click Upload Image.
3. Select your footer image.
4. Recommended content: Call-to-action (CTA) or Ratings, links, or company info.
5. Ensure the image size is 600 x 164 px for proper display.
6. Click Save (bottom right).
7. A confirmation will apply your changes to outgoing emails.