RingQ Customer Centric Communications

Adding a New Tenant

Introduction

This guide explains how to add a new tenant instance using the RingQ Customer Access Portal. Creating a tenant allows you to deploy a new RingQ environment under your multi-tenant license, providing a dedicated and isolated PBX instance for each customer. This ensures that users, configurations, and resources remain separate while being managed from a single platform.

Access the License Page

Select License from your RingQ Customer Portal
1

Log in to your RingQ Customer Access Portal dashboard.

2

From the side menu, click the arrow icon to expand the menu options. 3. Select License.

Filter the Multi-Tenant License

Select Multi Tenent
1

On the License page, locate the dropdown menu in the upper-right corner.

2

Select Multi-Tenant License from the dropdown list (shown above). The page will automatically filter and display only the available Multi-Tenant license accounts.

Select the License Account

1

Click the multi-tenant account you want to add a tenant to.

Tenant List Icon
2

Go to the Actions column.

3

Click the Tenant List icon.

Add a New Tenant

Add Tenant
1

From the Tenant List page, locate the Add Tenant button in the upper-right corner.

2

Click Add Tenant.

3

You will be redirected to the Create Tenant page.

Fill Out the Tenant Information

Fill Out the Tenant Information
1

Fill out the form:

  • Company – Enter the company name that will use the tenant instance.
  • Email – Add the administrator’s email address. This email will be used for account verification, system notifications, and login credentials.
  • Name – Enter the first name of the primary contact person for the tenant.
  • Last Name – Enter the last name of the primary contact person.
  • Prefix – Specify a short identifier or code for the tenant.
  • Subdomain – Enter the unique subdomain that will be assigned to the tenant instance (e.g., companyname.ringq.ai). This will be part of the tenant’s access URL.
  • Address – Provide the street address of the tenant.
  • City – Enter the city where the tenant is located.
  • State – Specify the state or province associated with the tenant’s address.
  • Country – Enter the country where the tenant operates.
  • ZIP – Enter the ZIP code.
  • Phone – Provide the main contact phone number for the tenant.
  • FQDN (Fully Qualified Domain Name) – Enter the complete domain name that will be used to access the tenant instance. This typically includes the hostname and domain (e.g., tenant.companydomain.com).
2

Ensure that all required fields are filled out correctly to avoid issues during tenant creation.

3

Click Submit.

4

A confirmation message will appear: “Processed! Successfully Created a Tenant.” Click OK.

Activate the Tenant Instance

Activate tenant account
1

You will receive an email verification message to activate the tenant account.

2

Open the email and click the instance activation link.

3

Once activated, the new tenant instance will be ready for use, and you can begin configuring users, extensions, and system settings for the new environment.