This guide explains how to obtain the required configuration details for integrating WhatsApp Chat with RingQ. These details are needed to connect your WhatsApp Business account with RingQ, enabling your team to send, receive, and manage WhatsApp messages directly from the RingQ Web App.
1. Prepare a note editor or text editor (Notepad, Notes, Google Docs, etc.).
2. You will copy and paste all required values here first to avoid errors.
Add your WhatsApp details into a notepad for easy RingQ integration
3. WhatsApp Name – type in the WhatsApp Name you want to use for this configuration. This will appear in RingQ as the display label to help identify the connected WhatsApp Business Account and phone number used for the chat integration.
Webhook WhatsApp integration
1. Login to your Meta for Developers account by following this guide.
2. Meta for Developers → My Apps → WhatsApp → Webhooks
WhatsApp integration with RingQ
3. Click on the “how to configure Webhooks” link.
WhatsApp Webhook
4. In the Verification Token field, enter a custom value. Copy the Verification Token and paste into the notepad you prepared in the “Getting Started” section. The Verification Token is used by RingQ to verify that webhook requests are genuinely coming from Meta.The value must be identical in both Meta and RingQ.
Important Note
1. Login to Meta for Developers → My Apps → WhatsApp → API Setup
WhatsApp integration with RingQ Cloud PBX
2. Click Generate Token (Temporary or System User Token).
Generate token for WhatsApp integration
3. Click Copy and paste it into your Notepad. The Access Token allows RingQ to securely send and receive WhatsApp messages on your behalf.
WhatsApp Business Account details
1. Login to your Meta Business Manager → WhatsApp Manager.
WhatsApp Business Account details
2. Select your WhatsApp Business Account
RingQ and WhatsApp integration
3. Copy the numeric WhatsApp Business Account ID and paste it into your notepad.
WhatsApp and RingQ integration
1. Login to your Meta Business Manager → WhatsApp Manager
2. Go to Phone Numbers
RingQ and WhatsApp Integration
3. Select the registered WhatsApp number and copy and paste it into your note editor. Final Checklist Your note editor should now contain all required WhatsApp configuration details, similar to the example below:
1. Sign in to the RingQ Web App
2. Go to Settings → Global Settings → Chat Settings
3. Select WhatsApp
4. One by one, copy each value from your note editor and paste it into the corresponding RingQ field 5. Save the configuration Important Notes
Follow the “Configuring WhatsApp in the Web App” guide.
