Telegram Bot Setup
This guide provides step-by-step instructions to create a Telegram bot and configure it in the RingQ Web App for chat integration. By following this guide, you will be able to connect your Telegram account to RingQ, enabling your system to send and receive messages. This integration allows agents to handle Telegram conversations directly within RingQ, improving communication efficiency and centralized message management.
1. Open your browser and go to https://web.telegram.org
2. A QR code will be displayed.
Link Device for Telegram
3. On your mobile device (with Telegram logged in):
4. Scan the QR code shown on your browser to log in.
Search Botfather
5. In Telegram Web, use the search panel (left side).
6. Search for BotFather and open the chat.
7. Click Start in the top right corner.
New Telegram Bot
8. Type or select the command: /newbot
Bot Name RingQChat
9. Enter your bot name. Example: RingQChat
RingQChat_bot
10. Enter your bot username. Must end with bot. Example: ringqchat_bot
Botfather provide access token
11. Once completed:
1. Follow this user guide on how to Configure Telegram in the RingQ Web App.
copy the webhook URL
1. After saving, locate your Telegram configuration in the list
2. Click the Edit icon under the Action column
3. Copy the generated Webhook URL
1. Open your browser and prepare this URL format: https://api.telegram.org/bot/setWebhook?url=
2. Replace the following:
Example: https://api.telegram.org/bot8728051033:AAF4hhjtVEYFAyhjacViruWFlNzTzdpnrAE/setWebhook?url=https://multi.flowersconradplc.ringq.cloud:8443/register/telegram?source=e1bc599a-5a86-4508-bccf-f49fb40da9c2
3. Paste the final URL into your browser and press Enter
4. If successful, Telegram will confirm that the webhook is set.
Your Telegram integration is now active. You can start receiving and managing Telegram chats directly in RingQ.
You can now assign Telegram chats to your queue and allocate agents within your RingQ system.
