Configuring LINE to a Queue & Assigning Agents

Introduction

This guide explains how to configure LINE in a queue and assign agents, enabling them to receive and respond to LINE chats from within the RingQ platform.

Configuring LINE to a Queue

1. Login to your RingQ Admin dashboard.2. Navigate to “Settings”> “Call Flow”.

Click and hold the LINE icon

3. Navigate to the Chats section in the Call Flow and click and hold on the “LINE” icon.

Drag the LINE icon to the Queue section

4. Drag and drop the icon into the “Queue” section.

A pop-up window will display all LINE accounts configured in Chat Settings

5. A pop-up window will display all Telegram accounts configured in your Chat Settings. Select your desired Telegram account by ticking the corresponding box.

6. Click “Open”.

Assigning Agents to the LINE Queue

Go to the Assignments tab

1. Go to the Assignments tab.

Assign the required agents to handle Telegram chats

2. Assign agents to handle LINE chats.

Go to Summary

3. Go to the Summary page and click the “Save” button.