Configuring Telnyx in a Queue and Assigning Agents
Configuring Telnyx in a Queue and Assigning Agents
Introduction
This guide explains how to configure Telnyx in a queue and assign agents, enabling them to receive and respond to chat messages from within the RingQ dashboard.
Assign Telnyx to a Queue
- Sign in to your RingQ Admin Dashboard.
- From the main menu, go to Settings > Call Flow.
- Navigate to the Chats section in the Call Flow and select Telnyx.
- Click and hold the Telnyx icon.
- Drag the icon to the Queue section and drop it into your target queue.
- A pop-up window will display all Telnyx accounts configured in Chat Settings. Select your desired Telnyx account by ticking the checkbox for the selected account.
- Click Open.
Assign Agents to the Queue
- Go to the Assignments tab.
- Assign agents to handle Telnyx chats.
- Go to the Summary page and click Save.
