Manage SMS alongside all your digital channels — now with Telnyx and Twilio

Quick to set up

Connecting either SMS provider in RingQ takes about 10 minutes. Follow the step-by-step guide for your chosen provider and you’ll be up and running before your next coffee break.

How setup works

1. Sign up or log in to your Telnyx or Twilio account and grab your API credentials. 2. Head to the Channels section in your RingQ admin settings and select SMS. 3. Choose your provider, paste in your credentials, and configure your sender number. 4. Save and test — your SMS channel is now live and routing into your shared inbox. Detailed walkthroughs are available for both providers — Telnyx setup guide and Twilio setup guide.

Why This Matters for Your Team

SMS remains one of the highest-engagement communication channels — open rates consistently outperform email, and customers often prefer a quick text over waiting on hold. With SMS now in RingQ, you can meet customers on the channel they prefer without adding complexity for your agents. Every conversation — whether it starts on WhatsApp, SMS, or your website chat widget — lands in the same shared inbox, with full context and conversation history. Assign, escalate, and resolve tickets without ever leaving RingQ. Whether you’re a support team handling high volumes, a sales team following up with leads, or a small business staying close to your customers, having all your digital channels unified in one place is a genuine operational advantage.

How-to Guides

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• Configuring the Messaging Service in Twilio
• Configuring Twilio SMS in RingQ
• Adding Twilio SMS to a Queue & Assigning Agents
• Configuring a Messaging Profile in Telnyx
• Configuring Telnyx SMS in RingQ
• Adding Telnyx SMS to a Queue & Assigning Agents