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RingQ Patterns of Call Distribution

Strategy: Ring All
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
15
0
2
1034
15
0
3
1036
15
0
4
1041(Web)
15
0
5
1043
15 
Strategy: Top-down
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
3
0
2
1034
3
0
3
1036
3
0
4
1041(Web)
3
0
5
1043
3 
Strategy: Progressive Top-down
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0 

The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
15
0
2
1034
14
0
3
1036
13
0
4
1041(Web)
12
0
5
1043
11 
Strategy: Random
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0

The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
2
0
2
1034
5
0
3
1036
3
0
4
1041(Web)
2
0
5
1043
3 
Strategy: Round Robin
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
4
0
2
1036
4
0
3
1029
4
0
4
1043
3 
Strategy: Fewest Answered
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
3
0
2
1034
4
0
3
1036
4
0
4
1043
4
- Calls are canceled to forward and trigger the next receiver. 
Strategy: Least Talk Time
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
3
0
2
1034
4
0
3
1036
4
0
4
1043
4
- Calls are canceled to forward and trigger the next receiver. 
Strategy: Longest Waiting
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0
1
1033
3
0
2
1034
3
0
3
1036
3
0
4
1043
6
- Calls are canceled to forward and trigger the next receiver. 
Strategy: Skill Based Ring All
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 15
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
1
1
1033
10
1
2
1034
10
2
1
1036
10
2
2
1043
10
- Calls are canceled to forward and trigger the next receiver.
- On the succeeding calls the Wrap-up Time is apple. 
Strategy: Skill Based Hunt Random Start
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
1
1
1033
3
1
2
1034
6
2
1
1036
3
2
2
1043
3
- Calls are canceled to forward and trigger the next receiver. 
Strategy: Skill Based Routing Round Robin
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
1
1
1033
4
1
2
1036
4
2
1
1029
3
2
2
1043
4
- Agents should answer their calls to become occupied.
- To transfer a call to the next level, all of the agents on the same level must be occupied. 
Strategy: Skill Based Fewest Answered
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Level
Position
Extension #
Patterns of Call Distribution
Total Calls Connected
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
1
1
1033
4
1
2
1036
4
2
1
1029
3
2
2
1043
4
- Agents should answer their calls to become occupied.
- To transfer a call to the next level, all of the agents on the same level must be occupied.
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