RingQ News & Product Updates
Whether you’re running a small startup, a growing mid-sized company, or a large enterprise, your phone system is a critical part of how you serve customers, collaborate internally, and close deals. One of the big decisions businesses face when choosing a cloud-based phone system (PBX – Private Branch...
RingQ is honored for improving customer service technology and improving the customer experience HOUSTON, TEXAS, 7TH AUGUST 2025 — TMC, a global, integrated media company, announces today that RingQ is named as a 2025 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We are...
Contact center teams today face growing pressure to connect with more prospects, leads and customers faster — without sacrificing the quality of interactions. Enter the new RingQ Dialer, now fully integrated with Salesforce, designed to supercharge your outreach and streamline your workflows. The RingQ...
Managing your business calls just got a whole lot easier! RingQ is introducing Office Hour Switch—a feature designed for all users which allows you to easily switch from out of office to available with a simple togle. With one quick slide in the RingQ app, you can instantly switch between office hours...
Are you attending the Channel Partners Conference & Expo in Las Vegas from March 24-27, 2025? Don’t miss the opportunity to visit the RingQ booth #1163 conveniently located opposite the central bar! Our sales and product teams will be on-site, ready to connect with channel partners, answer your...
Save time, boost productivity, and enhance customer service with the new Salesforce CTI Dialer for RingQ. Setting up and configuring the integration is effortless—it only takes a few simple steps. Once everything is in place, your team will enjoy a seamless connection between RingQ and Salesforce. With...
In the rapidly evolving sector of call centers, one thing will make your business differentiate from the rest in providing stellar customer service experience: RingQ AI. Unlike any other AI agent, RingQ AI has set a new standard by being the most human-like AI agent available. But what makes...
RingQ Earns ISO 27001:2022 Certification, Ensuring Enhanced Security for Cloud PBX Services. Houston, Texas, January 8th, 2025 – RingQ, an experienced provider of business communications technology, today announced it has officially obtained the ISO 27001:2022 certification, solidifying its...
Businesses need reliable communication systems. All elements of your business rely on being able to effectively communicate; whether it’s accounting to follow up pending invoices, marketing to send campaigns, sales to follow up leads or operations to contact vendors. Communication is key. Therefore,...
Autotask and RingQ users can now easily integrate the two solutions. Autotask is an IT Service Management (ITSM) system that offers automation, centralized alert management, and remote device control. It also has an inbuilt CRM that allows users to manage their customers and contacts. Thousands of businesses...
AI Provider Requirements RingQ sends as linear 16-bit Pulse-Code Modulation (PCM), which is an uncompressed audio data format (often .raw or .pcm) with audio that is sampled at 16 kHz. Please provide the following: Websocket URL to act as the receiver of AUDIO stream from RINGQ server Please provide...
New RingQ solution brings agility, efficiency, and scalability to customer centric businesses across the United States. Houston, Texas, October 9th, 2024 – RingQ, an experienced provider of business communications technology, today announced the launch of its highly anticipated cloud-based call...
Cloud PBX (Private Branch Exchange) systems offer a range of features that help streamline communication, enhance productivity and boost customer service. When choosing your Cloud PBX, make sure look out for these top features: Auto Attendant: An automated receptionist that greets callers and directs...
The process of choosing your business communications system can be tiresome, time-consuming and extremely overwhelming and stressful. With so many options available in the market you can easily forget what it is you first set out to find.
No two businesses are the same. That said, why should it be expected that they need the same VoIP solution to meet their different needs? By choosing to use custom VoIP solutions businesses are offered tailored communication systems designed to meet their specific needs and requirements. Key aspects...
Determining the “best” VoIP service depends on individual needs, preferences, and the specific business requirements. Several VoIP services are consistently praised for their features, reliability, and customer support. When choosing your VoIP Service you must ensure that the solution offers...
Having a wallboard in your call center is vital for agents to stay on top of their game and ensure they’re meeting the SLA times. Call Center wallboards are typically displayed on a monitor within your call center and from there agents and supervisors can see how many calls are in the queue, how...
Never miss a call and work-on-the-go with RingQ’s softphones for iOS, Android and web. The softphones are included in RingQ at no extra cost! The RingQ softphone is unlike any other softphone in the market – read on to find out why. Groundbreaking Softphones Fully customizable softphones More Reliable...
The short answer to whether your small business needs a cloud PBX? Yes, it does. As a small business you’re more conscious on how much money you spend than let’s say a large enterprise is. That’s your hard-earned cash and you need to make sure you’re getting every penny’s worth. So why consider switching...
