Admin
Users & Call Controls
- Creating Extensions for Users
- Editing and Managing Extensions
- Creating Teams & Assigning Extensions
- Configuring Agent Status & BLF
- Managing Extension Schedules
- Managing User Roles
- Managing Call Controls
- Setting up Shared Parking
- Voicemails
- The BLF Function
- Configuring the Speed Dial
- Configuring the Busy Lamp Field (BLF)
Deployment Methods & System Requirements
Installation Guides
Queue Scripts
Introduction
Call queues are often the first interaction customers have with your business — and the experience they get can make a lasting impression. With RingQ call queue scripts, you can guide callers smoothly to the right team, reduce wait times, and deliver consistent, professional communication at every step.
This guide walks you through how call queue scripts work in RingQ, when to use them, and how to design scripts that inform callers, manage expectations, and improve overall support efficiency.
What are Queue Scripts
The Queue Script serves as an automatically generated call guide. When a call is routed to a specific queue, the system immediately displays the corresponding script for the agent. This ensures consistency, supports agent confidence, and provides clear guidance for handling customer interactions.
Adding Queue Scripts
1. Login to your RingQ Admin Dashboard → Settings → Call Flow.
2. In the section of Queue select the queue you want to configure and add a script to.
3. From the tabs click “Script”. Add your script in the “Queue Script” box.
4. Click “Save”.
5. To ensure script will open during an agent’s call, go back to the selected queue and from the tabs select “Settings”.
6. Look for the Queue Script toggle bar and ensure it is enabled, then click “Save”.