Admin
Users & Call Controls
- Creating Extensions for Users
- Editing and Managing Extensions
- Creating Teams & Assigning Extensions
- Configuring Agent Status & BLF
- Managing Extension Schedules
- Managing User Roles
- Managing Call Controls
- Setting up Shared Parking
- Voicemails
- The BLF Function
- Configuring the Speed Dial
- Configuring the Busy Lamp Field (BLF)
Deployment Methods & System Requirements
Installation Guides
Configuring an IVR
Introduction
An IVR (Interactive Voice Response) system helps route calls efficiently by allowing callers to interact with a menu using their keypad. This guide will walk you through how to configure your IVR in RingQ to create a smoother, more professional caller experience.
Adding an IVR
1. Login to your RingQ web app. 2. On the left-hand menu navigate to “Settings” > “Call Flow”.
3. On the “Interactive Voice Response” click on the “+” to create a new IVR.
4. Fill in the fields to create your IVR:
- Name the IVR
- Upload an audio file to be played to callers
- Enter the rules i.e. press 1 for sales, press 2 for accounts etc. From here you will select the extension the caller should be directed to if they select that option. The extensions are listed in the dorpdown.
- Enter the timeout duration and the time out action, ie. After 30secs replay the audio file.
- Click “Create” to save your IVR.
Editing an IVR
1. Click on the expansion button as shown above.
2. Click on the IVR you want to edit.
3. A new window will appear for you to make your edits.
4. Click “Save”.