Configuring an IVR

Introduction

An IVR (Interactive Voice Response) system helps route calls efficiently by allowing callers to interact with a menu using their keypad. This guide will walk you through how to configure your IVR in RingQ to create a smoother, more professional caller experience.

Adding an IVR

1. Login to your RingQ web app. 2. On the left-hand menu navigate to “Settings” > “Call Flow”.

3. On the “Interactive Voice Response” click on the “+” to create a new IVR.

4. Fill in the fields to create your IVR:

• Name the IVR
• Upload an audio file to be played to callers
• Enter the rules i.e. press 1 for sales, press 2 for accounts etc. From here you will select the extension the caller should be directed to if they select that option. The extensions are listed in the dorpdown.
• Enter the timeout duration and the time out action, ie. After 30secs replay the audio file.
• Click “Create” to save your IVR.

Editing an IVR

1. Click on the expansion button as shown above.

2. Click on the IVR you want to edit.

3. A new window will appear for you to make your edits.

4. Click “Save”.