User Permission and Roles

Introduction


This guide explains the user permissions and roles within RingQ, designed to help you manage access and responsibilities across your team. Properly setting user roles is essential for maintaining secure, efficient communication and collaboration. With RingQ’s flexible permission structure, you can ensure each team member has the right level of access to perform their tasks while protecting sensitive information.

User Role Levels


  • Owner: Has full administrative rights across the entire system, including all departments and users.
  • Manager: Oversees teams or departments, with higher-level permissions for supervision and decision-making.
  • User: Basic level with standard permissions based on job function.

User Roles Table


Operation Owner Manager User
Dashboard View
Purchasing Subscriptions, Users, Airtime, DID's
Subscription Details
Trial Details
Account Balance
Extensions Shortcut
Call Flow Shortcut
Call Queue Shortcut
Number of DIDs
Number of Users
Management Functions
Create Extensions
Edit Audit Logs
Monitor Audit logs
Create User Groups
Create Call Queue
Create Call Flow
Outbound Rule Creation & Edit
Can manage office hours
Can Edit Call Flow
SMTP Configuration
Pin Based Dialling Configuration
Email Templates Setup
Music On Hold Setup
Security Setup
User Profile Configuration
Buy / Promote / Assign / Edit Manager
Promote / Assign / Edit Supervisor
Assign Agent
Edit Own Profile
Change Online / Offline
Voicemail Setup
Change Extension Status
Voicemail by Status
QR Code Generation
Contact Centre & Integrations
Hotel Module Setup
SLA - Add / Edit / Delete
Wrap Up Time - Add / Edit / Delete
Hotel Module Management
Hotel Module View
CRM Setup
CRM Management
CRM View
Website Chat Setup
Website Chat Management
WhatsApp / Facebook Setup
WhatsApp / Facebook Management
Wallboard Setup
Wallboard Management
Wallboard View
Reports Setup
Reports Management
Reports View
Aux Code Add / Edit / Delete
Use Aux Code
Wrap Up - Add / Edit / Delete
Use Wrap Up Code
Speed Dial
BLF - Add / Edit / Delete
Use BLF
Script Add / Edit / Delete
Use Script
Queue Management
Skill Based Routing Setup
Can See All Queues
Can see Assigned Queue
Can See All Queue Calls
Can see Assigned Queue calls
Show availability to queue members
Communication Flow - Voice
Auto Attendant Add / Edit / Delete
Queue Creation
Queue Configuration
Skill Based Routing Configuration
View All Available DID Numbers
Queue Login / Logout
View Assigned DID Number
All Queue Recordings
Single Queue Recording
Agent Queue Recording
All Queue VoiceMail
Own Queue VoiceMail
Own Extension Voicemail
Take Over, Observe, Consult
Park Calls & Pickup
Transfer
Call Diversion & Announce Caller
Conference calling
Communication Flow - Messaging
SMS Setup
SMS Configuration
Can See All SMS
SMS Reporting All Queue
SMS Reporting Own Queue
Can See Own Queue SMS
Can See Own DID SMS
Send SMS
Website Chat View & Respond
WhatsApp / FaceBook View & Respond
Internal Chat View